Xerox Duplex, User Manual

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Maintenance Xerox
®
Duplex Portable Scanner
User Guide 39
Problem : My computer keeps giving me out of hard drive space error messages.
The minimum requirement of free hard drive space is for the installation of the scanner driver and
basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in
size. Free up some space on your hard drive for the software to be able to save the scanned
images.
Problem : My computer keeps giving me out of memory error messages.
An “Out of memory” message may appear when scanning long pages at higher resolutions. This
error is most often seen on older versions of Mac OS X, due to the large file size created when
scanning long pages in color or grayscale at 300 dpi or higher. If you see an out of memory error
message, please try adjusting the page length and/or scan resolution.
Problem : Images are corrupted when scanning and saving as a GIF file format.
This is a known issue when using older versions of OS X, at this time the issue has been seen on
10.6 and 10.7 but you may see this problem on other versions of OS X as well. Please use a
different file format when scanning if you are seeing corrupted image.
Problem : The paper jams the ADF.
To reduce the number of paper jams, smooth and straighten the paper before scanning, and
adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed
mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft
cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear
worn and will cause issues feeding paper. See “Cleaning Inside the Automatic Document Feeder”
on page 31 for cleaning instructions.
Problem : The ADF won’t feed pages properly.
A dirty or worn roller can cause documents to feed in skewed at an angle, or multiple pages to feed
at the same time. First, try cleaning the rollers as described in “Cleaning Inside the Automatic
Document Feeder” on page 31. If the problem persists, the separation and/or feed rollers may
need to be replaced. Please see “Replacing the ADF Pad” on page 32 and “Replacing the Feed
Roller” on page 35.
Problem : If the USB cable is disconnected during a scan, the scanner does not reconnect when
the USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.
Error Light Troubleshooting Codes
Normal Operation
• Steady blue : indicates the scanner is ready to scan.