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Additional Sources of Troubleshooting Assistance

Chapter 5: Troubleshooting

❖

5-37

Additional Sources of
Troubleshooting Assistance

If you encounter an error message, problem, or print
defect that you are unable to correct by using your User
Guide, you may need to contact your System
Administrator or refer to the

System Administrator Guide

the printer CD. For more complicated problems, contact
your service provider for assistance.

Summary of Contents for DocuPrint N2125

Page 1: ...The Xerox DocuPrint N2125 Network Laser Printer User Guide...

Page 2: ...pany MS MS DOS Windows NT Microsoft LAN Manager Windows 95 and Windows 98 are trademarks of Microsoft Corporation Adobe and PostScript are trademarks of Adobe Systems Inc TrueType is a trademark of Ap...

Page 3: ...fety ix Maintenance Safety x Operational Safety xi Ozone Safety xiv Chapter 1 Getting to Know Your Printer 1 1 Introduction 1 2 Printer Features 1 3 Paper Handling 1 3 Connectivity 1 5 Page Descriptio...

Page 4: ...ray 1 2 or 3 2 7 Multi Bypass Feeder 2 11 Envelope Feeder 2 13 Configuring Custom Paper Sizes 2 14 Chapter 3 Printing 3 1 Introduction 3 3 Using the Printer Drivers 3 4 Installing the Printer Drivers...

Page 5: ...Offsetting Output 3 61 Duplex Printing 3 62 Chapter 4 Maintaining the Printer 4 1 Regular Printer Maintenance 4 2 Cleaning the Printer 4 2 Replacing the Laser Print Cartridge 4 3 Replacing Maintenance...

Page 6: ...A Printer Specifications A 1 Physical Specifications A 2 Environmental Specifications A 3 Electrical Specifications A 4 Performance Specifications A 5 Controller Specifications A 6 Appendix B Notices...

Page 7: ...ety Notes Your printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements Attention to the following notes will ensure the continued safe operatio...

Page 8: ...y are as follows When used in a step the above symbols appear smaller but are of equal importance This symbol indicates particularly useful or helpful information about your printer This symbol indica...

Page 9: ...nnection terminal Plug the power cord directly into a properly grounded electrical outlet Do not use an extension cord If you do not know whether an outlet is grounded ask an electrician to check the...

Page 10: ...printer power immediately disconnect the power cord and call an authorized service representative The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to wate...

Page 11: ...hazardous light the beam is totally enclosed during all modes of customer operation and maintenance When performing various operator functions you may see laser warning labels These labels are for th...

Page 12: ...t are not approved may cause poor performance and could create a dangerous condition Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment Power...

Page 13: ...pecifically designed for your printer The use of unsuitable materials may result in poor performance and possibly a hazardous situation Follow all warnings and instructions marked on or supplied with...

Page 14: ...r weight without any packaging materials is 59 pounds 27 kg The printer is heavy Exercise care in moving or relocating the printer Follow the recommended procedure when moving the printer from one loc...

Page 15: ...Keep hands hair jewelry and neckties away from the exit feed rollers Do not remove a media tray while printing from that tray or any tray above the media tray in use Do not open the covers while prin...

Page 16: ...This printer produces virtually no ozone 0 01 ppm during normal operation Providing the proper environmental parameters as specified in the Operational Safety section of these Safety Notes ensures th...

Page 17: ...3 Paper Handling 1 3 Connectivity 1 5 Fonts 1 6 Resolution 1 6 Print Speed 1 6 Page Description Languages 1 6 Printer Components 1 7 Base Configuration 1 7 Internal Components 1 8 Printer Options 1 9...

Page 18: ...the Quick Installation Guide that came with your printer and connect the necessary cables Your printer may also have one or more optional features installed First verify your exact equipment options...

Page 19: ...ia types and sizes refer to the section Selecting Print Media page 2 2 Input Sources The standard multi bypass feeder functions as either a single sheet manual feed tray or a tray for up to 100 sheets...

Page 20: ...ional offset catch tray holds up to 500 sheets and receives output face down It has offset capability as described in the section Offsetting Output page 3 61 and bin full detection Duplex Printing A d...

Page 21: ...depending on whether or not the printer is network capable For information about supported network environments and protocols refer to the Technical Information Guide on your Printer Management Softw...

Page 22: ...inter Other fonts may be downloaded to system memory optional Flash memory or the optional hard disk PostScript 3 contains 136 fonts of which 39 are resident in the printer The remaining fonts are ava...

Page 23: ...er exit slot 2 Standard output bin 3 Control Panel 4 Front cover release 5 Multi bypass feeder shown open 6 Tray extension 7 Power switch 8 Tray 1 9 Paper amount indicator Figure 1 2 Printer Component...

Page 24: ...User Guide Internal Components Figure 1 3 Internal Components Front View Front View 1 Laser print cartridge 2 Front cover shown open Figure 1 4 Internal Components Rear View Rear View 1 Fuser 2 Rear c...

Page 25: ...s Figure 1 5 Printer Options Front View Front View 1 Offset Catch Tray 2 Envelope Feeder 3 550 sheet feeder shown as Tray 2 4 550 sheet feeder showns as Tray 3 Figure 1 6 Printer Options Rear View Rea...

Page 26: ...r was packaged with the following pieces of printed documentation Quick Install Guide which shows you how to get your printer up and running User Guide this book which provides you with the basic info...

Page 27: ...here you are looking for information as well as from page to page where information is cross referenced Simply move the cursor over a hypertext link and it changes to a pointing finger Then click on t...

Page 28: ...er Management Software CD User Guides are provided for each of the major printer management utilities Consult the booklet enclosed with the CD for more information Printer drivers are also contained o...

Page 29: ...Chapter 2 Loading Print Media 2 1 Loading Print Media C h a p t e r 2 Selecting Print Media 2 2 Storing Paper 2 6 Loading Paper 2 7 Tray 1 2 or 3 2 7 Multi Bypass Feeder 2 11 Envelope Feeder 2 13...

Page 30: ...ll as custom sizes Table 2 1 on page 2 4 lists the standard sizes of paper envelopes and other print media you can use with all of your printer s input trays and output bins Table 2 2 on page 2 5 desc...

Page 31: ...d torn or bent paper Moist or wet paper Curled paper Paper with an electrostatic charge Glued paper Paper with special coating Paper unable to withstand a temperature of 150 C 302 F Thermal paper Carb...

Page 32: ...SEF SEF SEF SEF SEF Letter 8 5x11 SEF SEF SEF SEF SEF Folio 8 5x13 SEF SEF SEF SEF SEF Legal 8 5x14 SEF SEF SEF SEF SEF Envelopes COM 10 4 125x9 5 Monarch 3 87x7 5 DL 110 x 220 mm C5 162 x 229 mm CUS...

Page 33: ...8 5 in 76 2 215 9 mm 3 0 8 5 in 98 4 178 0 mm 3 875 7 0 in 76 2 215 9 mm 3 0 8 5 in 76 2 215 9 mm 3 0 8 5 in 98 4 215 9 mm 3 875 8 5 in Length 148 355 6 mm 5 83 14 0 in 127 355 6 mm 5 0 14 0 in 148 2...

Page 34: ...imum print quality and trouble free printer operation Store the paper on a flat surface in a relatively low humidity environment Avoid storing paper in such a way as to cause wrinkling bending curling...

Page 35: ...g Paper Tray 1 2 or 3 1 Grip the recessed area in the front of the tray and pull it towards you until it stops Lift the tray up and pull out 2 Hold the tray with both hands lift it gently and remove i...

Page 36: ...th of paper skip to Step 6 5 To load paper longer than 297 mm 11 69 in 1 Press down the square button on the bottom of the tray 2 Pull the rear of the tray out to extend it There are three settings fo...

Page 37: ...tray with the side to be printed on facing down see illustration below for orientation of letterhead drilled paper and envelopes To reduce the possibility of misfeeds and jams especially when using sp...

Page 38: ...length guide and while lifting gently adjust it to the length of the paper To avoid paper jams or incorrect paper size sensing make sure the length guide stopper is firmly seated in the floor of the t...

Page 39: ...e to the multi bypass feeder do not exert strong pressure on it or place any heavy objects on it 2 For large size paper A4 Letter etc pull out the tray extension from the recessed area in the middle o...

Page 40: ...t into the tray with the side to be printed facing up see illustration below for orientation of letterhead drilled paper and envelopes Be sure to insert the paper all the way in until it gently touche...

Page 41: ...to use To avoid paper jams make sure the guide is adjusted to the correct width of envelopes or postcards 3 Lift up the paper holder align the four corners of the stack and gently insert them envelope...

Page 42: ...the image correctly on the custom paper To print on custom size paper disable the printer s automatic paper size detection and paper size jam detection by setting the Tray Menu s Tray 1 Mode Tray 2 Mo...

Page 43: ...Custom Size item to Letter 8 5x11 5 Set the Tray Sequence item to a value that does not include Tray 1 or set to Off 6 Request Tray 1 as the paper source and send the print job 6 x 7 in multi bypass...

Page 44: ...2 16 User Guide...

Page 45: ...er Drivers 3 5 Using the Driver s Features 3 6 Using the PCL Driver 3 8 Paper Output 3 9 Document Options 3 13 Graphics Options 3 16 Watermarks 3 20 Overlays 3 21 Using the PostScript Driver 3 22 Pape...

Page 46: ...Printing 3 2 User Guide The Keys 3 41 Menu Options 3 43 Printing a Password Job 3 58 Deleting a Password Job 3 59 Generating a Printer Report 3 60 Offsetting Output 3 61 Duplex Printing 3 62...

Page 47: ...inter drivers to control the printer s output The features of the printer s Control Panel and using it to generate printer reports such as the Configuration Sheet For information on networking specifi...

Page 48: ...ur operating system Your printer supports the PCL printer drivers listed in Table 3 1 and the PostScript printer drivers listed in Table 3 2 on page 3 5 To take full advantage of all the printer s fea...

Page 49: ...s the hard drive High Capacity Feeder etc These settings are displayed under the driver s Printer Configuration tab If you are not certain which options your printer will support you can check by prin...

Page 50: ...in to which the print job will be delivered Select simplex or duplex operation if the duplex option is installed Select paper size orientation and media Select the number of copies Select collating Th...

Page 51: ...C N N C U C C C C C C C Windows NT 4 0 C C C C C C N C U C C C C C C C PostScript Windows 95 98 C C C C C C C C U C C C C C C C Windows 2000 C C C C C C C C U C C C C C C C Windows NT 4 0 C C C C C C...

Page 52: ...ecting a tab changes the dialog window to display controls related to the selected tab The following is a general overview of the driver s features organized by its dialog window tabs For more complet...

Page 53: ...user intervention needed Secure Print Defers printing of a job until you enter the matching password on the Control Panel It is only available when the optional hard drive is installed To use this fe...

Page 54: ...sword where each digit can be any numeric value between 0 and 7 Releasing the job at the printer is discussed in the section Printing a Password Job page 3 58 You can also choose to delete the job wit...

Page 55: ...is wider than it is tall Duplex Requires installation of the optional Duplex Module For more information see the section Duplex Printing page 3 62 The options are Duplex Off Single sided printing This...

Page 56: ...s option when you want to print two or more separate sets of a job that contains two or more pages For example five collated copies of a three page job will result in one set of all three pages in ord...

Page 57: ...Control Panel The default setting is On Document Options When you select this tab you can set the finishing mode and margins Finishing Mode There are two finishing modes Multiple Pages per Side N Up...

Page 58: ...the first page as the right most page On a folded sheet of paper with two page images the horizontal distance from the fold to either page image is called the gutter The Gutter control allows you to s...

Page 59: ...lable are Yes If you choose this option the printer defaults to HP compatible printable areas for each paper size which is approximately one sixth of an inch unprintable margins on all edges The appli...

Page 60: ...g for printed images that you want to have a smooth realistic and photographic appearance It provides soft contrasts between various shades of gray and also works well for images originally designed w...

Page 61: ...racter set for each TrueType font contained on the page is sent down to the printer in an outline form Use this option if the document uses only a small number of TrueType fonts and you wish to optimi...

Page 62: ...ilable if you have selected the Raster setting in the Graphics Mode box as described under Graphics page 3 19 Use Printer TrueType Fonts Determines whether to use the TrueType fonts that reside on the...

Page 63: ...ible as vector images and the rest as raster images With this setting it is not possible to print TrueType fonts as graphic images since TrueType fonts are vector images by default Raster When you sel...

Page 64: ...and line art images in order to improve image quality It is available only when the Resolution is set to 600x600 dpi and Draft Mode is disabled Watermarks Use this feature when you want your output t...

Page 65: ...nd the printer will automatically print the letterhead on each page of your document Page overlays eliminate the need to download the same information more than once thus saving transmission time Howe...

Page 66: ...he job with no user intervention needed Secure Print Defers printing of a job until you enter the matching password on the Control Panel It is only available when the optional hard drive is installed...

Page 67: ...eric password where each digit can be any numeric value between 0 and 7 Releasing the job at the printer is discussed in the section Printing a Password Job page 3 58 You can also choose to delete the...

Page 68: ...is wider than it is tall and the image on the page is rotated 180 upside down Duplex Requires installation of the optional Duplex Module For more information see the section Duplex Printing page 3 62...

Page 69: ...this option when you want to print two or more separate sets of a job that contains two or more pages For example five collated copies of a three page job will result in one set of all three pages in...

Page 70: ...fault paper output destination The options are The Standard Bin which holds up to 500 sheets The optional Face Up Bin which holds up to 100 sheets The optional 500 Offset Bin which holds up to 500 she...

Page 71: ...ault Use whatever Paper Size Policy that has been set on the printer as its default This is the default paper size policy Generate error if paper not available Generates an error message on the printe...

Page 72: ...rinter can print with predefined margins or can print all the way to the edge of the paper The two options available are Yes If you choose this option the printer defaults to HP compatible printable a...

Page 73: ...dscape orientation However it rearranges the page images so the sheet of paper can be folded to be read as a left to right book The standard booklet format has the first page as the left most page The...

Page 74: ...us graphics options for the driver Brightness This slider control increases or decreases the brightness level of the image You can also enter a value and the slider will adjust itself to match the val...

Page 75: ...ture toner depletion and possible printer damage Mirror Image This option flips the image orientation 180 degrees thereby reversing the image and all associated text Fax Friendly Black This feature ch...

Page 76: ...r Saving This feature reduces the amount of toner placed onto the paper Using this feature will cause pages to be printed lighter It is available only at 600x600 resolution and XIE is disabled XIE Thi...

Page 77: ...tion Table The Substitution Table helps you select a printer resident PostScript font that is the closest match for the True Type font being generated by the application Always Send to Printer This op...

Page 78: ...cify the shape and size of the character Bitmap Type 3 A non scalable rasterized format that contains data for each pixel that makes up each character Large complex bit maps require considerably more...

Page 79: ...TrueType Font list the printer font that is the closest match will be highlighted in the Print Font field You can change the default selections for the comparable printer fonts simply by selecting any...

Page 80: ...driver creates a file that is compatible with Adobe Document Structuring Convention ADSC In order to print a document to a DSC file you must specify a file name and specify FILE as the printer port wi...

Page 81: ...sending them to the printer Although this saves memory the job may take longer to print The default for this option is On Print Postscript Error Information If you choose this option the driver will p...

Page 82: ...r operates It allows you to print reports and password protected pages stored on the optional hard drive Figure 3 1 Control Panel The display Online indicator light Form Feed indicator light Error ind...

Page 83: ...rint the display will show This message appears whenever the printer is online and ready to accept print jobs The display will also show when processing data and when waiting for more data It presents...

Page 84: ...n order to continue processing the job and a timeout period 15 seconds by default and customizable has expired with no new data arriving in the input buffer This timeout applies to all ports When lit...

Page 85: ...fline and in the menu system exits the menu system and brings the printer online If the printer is offline and in power saver mode brings the printer online Enter If the current display is a value for...

Page 86: ...alue increases the value by the step amount It is subject to auto repeat if held down for more than 1 second If a paper mismatch condition exists pressing this key scrolls through the alternate paper...

Page 87: ...sk specific details of the menu items and their values are contained in the System Administrator Guide on the printer CD In addition the System Administrator Guide lists all the operations associated...

Page 88: ...nter a four digit password to enable printing of secure or proof jobs previously sent to the printer and stored on the printer s hard disk drive and appears only if the optional hard disk drive is ins...

Page 89: ...ould be overridden with the setting for Custom Size Config Fuser Enables the customization of fuser temperature settings associated with each paper type otherwise set automatically by the printer When...

Page 90: ...the fuser temperature to be associated with the paper type Recycled appears only if Config Fuser is set to On Color Sets the fuser temperature to be associated with the paper type Color appears only...

Page 91: ...font Point Size Sets the point size of the default font in PCL Appears only when the default font already selected is a scalable proportional spaced font Symbol Set Sets the default font symbol set us...

Page 92: ...rinter as to how long to wait before taking the action defined by the setting of the Page Policy item Print Quantity Sets multiple copies of each page not collated sets Duplex Sets the default duplex...

Page 93: ...wer Saver Defines a period of inactivity after which time the printer will enter a low power state Defaults Sets the type of factory defaults to use when a Factory Default is performed Parallel Menu A...

Page 94: ...parameters for the serial port Baud Rate Sets the baud rate for the serial port Binary PS Enables or disables the binary mode of PostScript for print jobs received on this port USB Menu Allows you to...

Page 95: ...C LLC protocol DLC LLC PDL Sets the default emulation page description language for the Ethernet DLC protocol DLC LLC Bin PS Enables or disables the DLC LLC binary mode of PostScript NetBEUI Enable En...

Page 96: ...including subnet mask and default gateway IP Address Sets the four byte IP address Sub Net Mask Sets the four byte Subnet Mask address Default Gateway Sets the four byte Default Gateway address Port T...

Page 97: ...DLC LLC protocol DLC LLC PDL Sets the default emulation page description language for the Token Ring DLC protocol DLC LLC Bin PS Enables or disables the DLC LLC binary mode of PostScript NetBEUI Enabl...

Page 98: ...ss Sets the four byte IP address Sub Net Mask Sets the four byte Sub Net Mask address Default Gateway Sets the four byte Default Gateway address Port Timeout Sets the time for determining when to end...

Page 99: ...inary PS Enables or disables the Novell binary mode of PostScript Novell Mode Sets the PServer mode for the Novell protocol Frame Type Sets the frame type used for the Novell protocol Polling Interval...

Page 100: ...l Panel Menu Tree Test Print Prints a test pattern for analysis of print quality over the entire page intended for use by the service technician Disk Directory Prints a copy of the disk directory and...

Page 101: ...Novell Menus to factory defaults Demo Mode Places the printer in demo mode Delete All Jobs Deletes all secure jobs from the hard disk and appears only if the optional hard drive is installed Disk Ini...

Page 102: ...rol Panel press Menu Up or Menu Down until you see 2 Press Enter and you will see 3 Enter the job s numeric password and you will see 4 Press Enter to print all jobs OR Press Item Up or Item Down to s...

Page 103: ...see 2 Press Enter and you will see 3 Enter your job s numeric password and you will see 4 Press Value Up or Value Down and you will see 5 Press Enter to delete all jobs OR Press Item Up or Item Down...

Page 104: ...Directory if the optional hard drive is installed To print any of these reports follow these steps 1 At the Control Panel press Menu Up or Menu Down until you see 2 Press Item Up or Item Down until y...

Page 105: ...to supplement the 500 sheet standard output bin To offset alternating print jobs and alternating copies of the same print job To use the Offset Catch Tray submit your print jobs as usual selecting Off...

Page 106: ...obs Do not use envelopes postcards transparencies or label paper for duplex jobs To print duplex select it in your printer driver when you set printer properties for all jobs or when you print a docum...

Page 107: ...g 3 63 Figure 3 3 Duplex Orientation and Binding Settings Orientation Portrait Duplex Long Edge Bind Orientation Portrait Duplex Short Edge Bind Orientation Landscape Duplex Long Edge Bind Orientation...

Page 108: ...3 64 User Guide...

Page 109: ...er 4 Maintaining the Printer 4 1 Maintaining the Printer C h a p t e r 4 Regular Printer Maintenance 4 2 Cleaning the Printer 4 2 Replacing the Laser Print Cartridge 4 3 Replacing Maintenance Kit Item...

Page 110: ...ter in your printer See the System Administrator Guide on your printers CD for procedures and cautions Cleaning the Printer For optimum performance do not place the printer near vents or dust producin...

Page 111: ...nt cartridge soon after this message appears to avoid loss of print quality This is a simple procedure described on the following pages Do not expose the laser print cartridge to direct sunlight or ar...

Page 112: ...and pull out the used laser print cartridge To prevent toner stains place the cartridge on a surface covered with scrap paper 5 Remove a new laser print cartridge from its packaging and shake the cart...

Page 113: ...shown lower it into the printer inserting the cartridge s two projecting parts into the printer s guide channels Be sure to push the cartridge all the way into the printer 8 Slowly close the front co...

Page 114: ...nance Kit Items The Maintenance Kit contains internal printer components which require replacement from time to time As these are more complex tasks that are not routinely performed the procedures are...

Page 115: ...p t e r 5 Before You Begin Troubleshooting 5 2 Error Messages 5 4 Paper Jams 5 5 What Causes a Paper Jam 5 5 Paper Jam Messages 5 5 Solving Printing Problems 5 25 Solving Print Quality Problems 5 29 A...

Page 116: ...sues Also be sure to observe the safety guidelines and recommendations provided in the Safety Notes If your printer is not operating properly make sure that the following hardware and software issues...

Page 117: ...er will prevent printing You can avoid these problems by regularly taking the following precautions Insert media trays properly and securely Keep covers securely closed Consumables An empty laser prin...

Page 118: ...esolve the fault Attention messages do not result in printer shutdown but warn of action that should be taken to avert a shutdown The two line display of the Control Panel provides information about t...

Page 119: ...leared and printing resumes What Causes a Paper Jam Paper jams occur most often when The paper stock does not meet specification See Selecting Print Media page 2 2 Paper has not been properly loaded i...

Page 120: ...to Jam Scenario 4 page 5 14 Paper Jam Open Front Cover A paper jam has occurred inside the front cover ACTION Refer to Jam Scenario 5 page 5 16 Paper Jam Open Rear Cover A paper jam has occurred at t...

Page 121: ...eeder Control Panel Message Corrective Action Env Feeder Jam Remove All Envel 1 Remove all envelopes from the envelope feeder Remove EnvFeeder Open Front Cover 2 Lift slightly on the envelope feeder a...

Page 122: ...e on a surface covered with old scrap paper 6 Check the area where the laser print cartridge was located and remove any jammed paper envelopes 7 Holding the laser print cartridge as shown lower it int...

Page 123: ...re is still paper jammed in the printer Refer to Table 5 1 on page 5 6 for instructions 10 Open the multi bypass feeder by pulling the latch at the top center 11 Push the envelope feeder all the way i...

Page 124: ...of the rear cover and pull the cover open Clear Paper Path 2 Remove any jammed paper Be careful not to touch the fuser It becomes very hot from printing 3 Close the printer s rear cover 4 Check the C...

Page 125: ...er Control Panel Message Corrective Action MBF Jam Remove All Paper 1 Remove all paper from the multi bypass feeder 2 Check the back of the multi bypass feeder inside the printer and remove any jammed...

Page 126: ...Check the area where the laser print cartridge was located and remove any jammed paper 7 Holding the laser print cartridge as shown lower it into the printer s guide channels Be sure to push the cartr...

Page 127: ...10 Reload the multi bypass feeder 11 Check the Control Panel display If the jam has been cleared and all covers are closed the display will show Ready If a paper jam message remains there is still pap...

Page 128: ...Panel Message Corrective Action Offset Jam Open Rear Cover 1 Go behind the printer squeeze the latch on the top left of the rear cover and pull the cover open Open Offset Door Clear Paper Path 2 Open...

Page 129: ...closed 5 Close the printer s rear cover 6 Check the Control Panel display If the jam has been cleared and all covers are closed the display will show Ready If a paper jam message remains there is sti...

Page 130: ...Remove the envelope feeder if installed then open the front cover all the way until it stops Remove PrintCart Clear Paper Path 2 Slowly pull out the laser print cartridge To prevent toner stains plac...

Page 131: ...rinter 5 Slowly close the front cover Press the center part of the top cover until it latches into place 6 Check the Control Panel display If the jam has been cleared and all covers are closed the dis...

Page 132: ...er 1 Go behind the printer squeeze the latch on the top left of the rear cover and pull the cover open 2 Remove any jammed paper Be careful not to touch the fuser It becomes very hot from printing Rem...

Page 133: ...module by moving the tabs on the outside of the duplex module outwards and lifting up the cover 5 Remove any jammed paper then close the cover 6 Insert the duplex unit into the left and right channels...

Page 134: ...printer s rear cover 9 Check the Control Panel display If the jam has been cleared and all covers are closed the display will show Ready If a paper jam message remains there is still paper jammed in t...

Page 135: ...n the top left of the rear cover and pull the cover open Clear Paper Path 2 Remove any jammed paper Be careful not to touch the fuser It becomes very hot from printing 3 Close the printer s rear cover...

Page 136: ...ray 2 and Tray 3 jams as well Control Panel Message Corrective Action Tray 1 Jam Open Tray 1 or Tray 2 Jam Open Tray 2 or Tray 3 Jam Open Tray 3 1 Grip the recessed area in the front of the paper tray...

Page 137: ...all the way until it stops 5 Slowly pull out the laser print cartridge To prevent toner stains place the cartridge on a surface covered with old scrap paper or the like 6 Check the area where the las...

Page 138: ...the front cover Press the center part of the top cover until it latches into place 9 Reinstall the paper tray 10 Check the Control Panel display If the jam has been cleared and all covers are closed t...

Page 139: ...s connected to is disabled enable it Check the Configuration Sheet for the port you are using to see if the Port Enable item in the appropriate Interface Menu is set to On If it is set to Off set it t...

Page 140: ...nd sequence operator A missing downloaded font A mismatched printer option against your host formatting Command errors may be identified by looking at your input file You can determine which fonts are...

Page 141: ...PostScript job was being sent Check your software to make sure the PostScript header file is being sent to the printer Set the Print Errors item in the PostScript Menu to On and resend the job If an...

Page 142: ...job still does not print and an error page was not printed the job may require additional memory See Appendix C Printer Options for information on ordering more printer memory For a PCL job do the fo...

Page 143: ...eem to fall under any of the cases listed in this table or if you are concerned about any other aspect of printer operation contact your service provider Table 5 3 Print Quality Problems Problem Possi...

Page 144: ...om computer Print a Test Print If the Test Print is normal check the following Interface cable between computer and printer Printer set up and application software If the Test Print is blank contact y...

Page 145: ...t deletions forming narrow lines running in the direction of paper movement Laser print cartridge not installed correctly Remove then reinstall the laser print cartridge Defective laser print cartridg...

Page 146: ...Replace the laser print cartridge Vertical dark streaks Black lines running across the print in the direction of paper movement Defective laser print cartridge or the laser print cartridge is at its...

Page 147: ...t several blank sheets of paper to remove any toner accumulations Defective laser print cartridge or the laser print cartridge is at its end of life Replace the laser print cartridge Dark spots marks...

Page 148: ...d installation instructions Improper paper media type set on control panel Set proper paper media type Incorrectly configured fuser temperature Increase the fuser temperature setting Wrinkled prints P...

Page 149: ...ck Paper is damp Replace the paper stock Defective laser print cartridge Replace the laser print cartridge Random deletions Random light areas and deletions Poor paper condition Inspect replace the pa...

Page 150: ...to the System Administrator Guide on the printer CD for a discussion of memory requirements Incomplete Page The printed image is missing all of the image print after a straight line The printer tried...

Page 151: ...ing Assistance If you encounter an error message problem or print defect that you are unable to correct by using your User Guide you may need to contact your System Administrator or refer to the Syste...

Page 152: ...5 38 User Guide...

Page 153: ...ter Specifications A 1 Printer Specifications A p p e n d i x A Physical Specifications A 2 Environmental Specifications A 3 Electrical Specifications A 4 Performance Specifications A 5 Controller Spe...

Page 154: ...Physical Specifications A 2 User Guide Physical Specifications Dimensions 16 5 w x 17 1 d x 16 1 h 442 mm w x 439 mm d x 413 h Weight without laser print cartridge and controller 57 3 lbs 26 kg...

Page 155: ...tal Specifications Appendix A Printer Specifications A 3 Environmental Specifications Temperature 41 to 95 F 5 to 35 C Humidity 15 to 85 RH Sound Level base configuration 49 5 dbA Running Max 35 dbA S...

Page 156: ...ations Power Requirements 110 120 VAC 50 60 Hz 220 240 VAC 50 60 Hz Power Consumption 110 120 VAC 800W max during warmup and printing 102W Standby 30W max when in power saver mode 220 240 VAC 800W max...

Page 157: ...pendix A Printer Specifications A 5 Performance Specifications Resolution True 1200 x 1200 dpi at rated speed 600 x 600 dpi XIE Resolution Enhancement Print Speed Up to 21 ppm pages min simplex Up to...

Page 158: ...mulations Adobe PostScript 3 Resident Fonts 35 PostScript Type 1 35 Intellifonts PostScript and PCL 5C 10 TrueType PostScript and PCL 5C 1 PCL compatible bitmap Interfaces Base Printer IEEE 1284 B bi...

Page 159: ...ons B 1 Notices and CertificationsA p p e n d i x B FCC Notices USA B 2 Radio Frequency B 2 Certifications Canadian B 4 60 HZ 115V B 4 European Markets B 5 CE Certification B 5 EN55022 B 6 Safety Extr...

Page 160: ...t occur in a particular installation If the equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on the user is encoura...

Page 161: ...or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment To assure compliance with FCC regulations...

Page 162: ...Certifications Canadian B 4 User Guide Certifications Canadian 60 HZ 115V The equipment is listed by the Underwriters Laboratories UL 1950 certified by Canadian Standards Association CSA22 2 No 950...

Page 163: ...armonisation of the laws of the Member States related to equipment designated for use within certain voltage limits Council Directive 89 336 EC approximation of the laws of the Member States related t...

Page 164: ...European Markets B 6 User Guide EN55022 Configuration Specification Base Printer EN55022 Class B Base Printer with Token Ring EN55022 Class A Base Printer with 100MB Ethernet EN55022 Class B...

Page 165: ...ety regulations All system ports meet the requirements for Safety Extra Low Voltage SELV circuits for connection to customer owned devices and networks Additions of customer owned or third party acces...

Page 166: ...Safety Extra Low Voltage Safety Approval B 8 User Guide...

Page 167: ...Appendix C Printer Options C 1 Printer Options A p p e n d i x C Optional Equipment C 2...

Page 168: ...allow you to add special features to your printer or upgrade your printer system to meet your particular needs Table C 1 on page C 3 provides a brief description of each enhancement available The par...

Page 169: ...Tray Enables stacking of up to 500 sheets of paper with the ability to offset successive jobs or multiple copies within the same job from each other Supplements the standard output bin Duplex Module...

Page 170: ...hree configurations packaged in single units each 64 MB 32 MB 16 MB The printer utilizes industry standard DIMMs with the following specifications 168 pin 60 ns or faster DIMMs 64 bit wide non parity...

Page 171: ...2 4 Supported trays bins 2 4 C CD ROMs 1 10 1 12 Cleaning the printer 4 2 Collating output PCL jobs 3 12 PostScript jobs 3 25 Com10 size envelopes Dimensions 2 4 Supported trays bins 2 4 Configuratio...

Page 172: ...2 11 2 12 Tray 1 2 7 2 10 Tray 2 2 7 2 10 Tray 3 2 7 2 10 550 sheet feeder 2 7 2 10 Orientation Envelope Feeder 2 13 Multi bypass feeder 2 12 Tray 1 2 9 Tray 2 2 9 Tray 3 2 9 550 sheet feeder 2 9 Eth...

Page 173: ...velope Feeder 2 4 2 5 Face up bin 2 4 2 5 Multi bypass feeder 2 4 2 5 Offset Catch Tray 2 4 2 5 Standard output bin 2 4 2 5 Tray 1 2 4 2 5 Tray 2 2 4 2 5 Tray 3 2 4 2 5 550 sheet feeder 2 4 2 5 Unacce...

Page 174: ...utput bin Capacity 2 4 Location 1 7 Paper sizes supported 2 4 2 5 Statement size paper Dimensions 2 4 Supported trays bins 2 4 T Test Print Printing 3 60 Token Ring Card Description C 3 Toner See Lase...

Page 175: ...Numerics User Guide Numerics 550 sheet feeder Location 1 9 Paper loading 2 7 2 10 Paper sizes supported 2 4 2 5...

Page 176: ...User Guide...

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