Xerox DocuPrint 240A, User Manual, Page: 108 / 165

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5 Troubleshooting
Spots of missing text This may be due to breakdown of high voltage power. Contact our Customer Support
Center or your dealers.
The paper is damp. Replace with paper from a new ream.
Refer to
• “3.2 Loading Paper” (P. 58)
The paper used is not suitable. Load the correct type of paper.
Refer to
• “Usable Paper” (P. 54)
Text is blurred. The paper used is not suitable. Load the correct type of paper.
Refer to
• “Usable Paper” (P. 54)
The paper is damp. Replace with paper from a new ream.
Refer to
• “3.2 Loading Paper” (P. 58)
Missing characters throughout
the length of the paper. The drum/toner cartridge is defective/damaged or there is no more toner inside the
cartridge. Replace with a new drum/toner cartridge.
Refer to
• “6.1 Replacing the Drum/Toner Cartridge” (P. 121)
Text or images are printed at
an angle. The paper tray guides are not set in the correct positions. Set the length guide and the
right width guide in the correct positions.
Refer to
• “Loading Paper in a Paper Tray” (P. 58)
Transparencies and envelopes
are not printed clearly. The type of transparency or envelope loaded cannot be used in this printer. Load the
correct type of paper.
Refer to
• “Usable Paper” (P. 54)
Check that the paper type on the printer driver or the control panel is correctly set.
Refer to
• “3.4 Setting Paper Types” (P. 62)
The Draft Mode feature is turned on and the resolution is set at a low level on the printer
driver. Change the settings on the [Detailed Settings] or [Graphics] tab of the printer
driver.
Symptom Reason/Action