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Maintenance
Xerox
®
DocuMate
®
6710
User Guide
6-19
•
System
: displays the number of pages scanned through the ADF after the last counter
update.
About
—click on the About button to see more information about the application.
Select Scanner
—clicking on this button opens a window for you to select a different scanner if
you have multiple scanners installed.
Save Info
—clicking on this button opens a Windows Save As dialogue for you to save the current
scanner and computer information into a .log file.
Close
—clicking this button closes the User Utility.
Scanner Error Codes
If an error occurs during scanning the LCD will display an error code and you can use the User
Utility to troubleshoot and resolve the issue. The User Utility displays an error code and message
in the Scanner Status field. The following table lists the codes, messages, possible causes and
common resolutions.
If you are unable to resolve the issue using the troubleshooting steps in this table, please refer to
the section “Troubleshooting” on page 6-24.
Error Code
Message
Cause
Resolution
U11
U12
U13
U14
U16
U18
Paper jam
Paper has jammed
while being fed
through the
scanner.
Document sensors
are dirty.
Open the scanner, remove the pages, then close
the scanner. Please see page 6-4 for complete
instructions.
If problem persists, clean the rollers and paper
sensors as described in the section “Cleaning the
Inside of the Scanner” on page 6-5.
U23
Double feed
detected
Two pages have
fed through the
scanner at the
same time.
More than one page is in the scanner. Press the
[Skip] button to continue scanning or the [Start/
Stop] button to stop scanning the batch.
If the problem persists, clean the rollers and
sensors as described in the section “Cleaning the
Inside of the Scanner” on page 6-5.
U25
U26
Stapled page
Stapled page
detected.
Open the scanner, remove the pages, then close
the scanner. Check all documents and remove
any staples. Restack the paper in the ADF and
click Retry to continue
U30
Door is open
A scanner access
cover is open.
Verify all covers on the scanner are fully closed
before scanning.
Scanner is not
connected to the
computer.
The driver has not
been installed
properly.
A cable may be loose. Check that the scanner’s
cables are correctly attached to the computer. If
the scanner still does not connect, re-boot the
computer.
It is recommended that you reinstall your scanner
driver.
Summary of Contents for DocuMate 6710
Page 1: ...05 0969 100 August 2018 Xerox DocuMate 6710 Scanner Scanner User Guide for Microsoft Windows...
Page 7: ...Xerox DocuMate 6710 Table of Contents User Guide...
Page 21: ...Xerox DocuMate 6710 Scanner Setup 3 6 User Guide...
Page 33: ...Xerox DocuMate 6710 Installation 4 12 User Guide...
Page 76: ......