Xerox DocuColor 7002, User Manual

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DocuColor 7002/8002 Basic Troubleshooting
User Guide 10-3
Multiple sheets feed from the
paper trays. • Do not fill the paper trays above the MAX fill line
indicator.
• Fan the paper, transparencies or drilled stock to separate
the joined sheets.
• Paper and transparencies may stick together if
environmental conditions are too dry and cause excessive
static. Increase the humidity level in the room to minimize
static.
Paper jams when exiting the
Paper Trays • Ensure that the edge guides of the paper tray fit snugly
against the paper stack.
• Do not fill the paper trays above the MAX fill line
indicator.
• Close the tray slowly to avoid shifting the paper stack.
Output jams when exiting the
digital press to the Offset
Catch Tray • When no other output device is present, the Offset Catch
Tray can hold up to 500 sheets of 24 pound (90 g/m
2
)
paper. Empty the catch tray when output approaches this
limit to ensure continuous production.
• Ensure the first sheet is not blocking the paper exit,
particularly for 11 x 17 inch (A3) output.
Excessive paper curl • Ensure that the correct paper weight and paper type are
selected.
• You can sometimes minimize curl problems by flipping the
paper over in the tray and making the copies again. If
excessive curl is still present, use a heavier paper.
• Empty the output device when output approaches this
limit to ensure continuous production.
It is difficult to perform
secondary operations on the
output prints, such as writing
on them or using adhesives. This problem is caused by the oil used in the fusing process. The
problem can be reduced or eliminated by setting the prints aside for
one or two hours before performing a secondary operation on them.
Rubbing the print surface with a soft, clean cloth or eraser may also
help.
Low gloss bands appearing on
printed output. Running all weights at rated speed may result in a Cross Process Low
Gloss Band .
On the heavy-weight stocks, this low gloss band defect starts
approximately five inches (127 mm) from the lead edge and is
approximately three inches (76 mm) wide.
On light-weight stocks, the defect starts approximately six inches
(152 mm) from the lead edge and is approximately two inches (50
mm) wide.
Note
If this defect occurs, return the Productivity Setting to the
Single Paper Weight setting. If the defect still occurs after
running another print, call your Xerox service representative
for further assistance.
Problem Suggested Solutions