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System overview
Installation Planning Guide
1-13
Sixth Sense
Sixth Sense is a unique suite of diagnostic tools that allows
Xerox customer service engineers, analysts, and consultants to
serve customers more effectively.
Sixth Sense is intended to automate and expedite the range of
service-related support functions. Sixth Sense is a tool that
enables Xerox to provide benchmark service support. Xerox
customers benefit from the ability to bring broader support to
focus more quickly.
For example, Sixth Sense can allow the service representative to
repeatedly "preview" the condition of the system prior to an
actual site visit. This may provide the ability to determine the
correct part or piece of information to have on hand when the site
visit is made.
Sixth Sense is a no-charge feature available to customers
through Xerox service. The customer need only provide an
analog phone line for use by the Sixth Sense modem
connection. For those customers unable to dedicate a phone line
to the Sixth Sense connection, three and five port phone share
devices are available for purchase.
To take advantage of Sixth Sense, the customer needs to:
•
Request Sixth Sense enablement through Xerox Service
•
Provide an analog phone line
•
If necessary, purchase an optional phone share device.
More information about the Sixth Sense can be found in the
Troubleshooting Guide for your system.
Summary of Contents for DocuColor 2060
Page 1: ...Xerox DocuColor 2060 NPS IPS Installation Planning Guide 721P90520 Version 8 0 October 2002 ...
Page 8: ...Table of contents viii Installation Planning Guide ...
Page 16: ...Safety xvi Installation Planning Guide ...
Page 20: ...Introduction xx Installation Planning Guide ...
Page 34: ...System overview 1 14 Installation Planning Guide ...
Page 42: ...Controller components and options 2 8 Installation Planning Guide ...
Page 62: ...Printer components and options 3 20 Installation Planning Guide ...
Page 78: ...Preparing for installation 4 16 Installation Planning Guide ...
Page 86: ...Controller specifications and requirements 5 8 Installation Planning Guide ...
Page 106: ...Printer specifications and requirements 6 20 Installation Planning Guide ...
Page 110: ...System connections 7 4 Installation Planning Guide ...
Page 162: ...Defining the channel attached printer to the host E 8 Installation Planning Guide ...