Xerox DocuColor 2060, Troubleshooting Manual, Page: 55 / 60

Troubleshooting Guide 7-1
7. Resolving system problems
This chapter describes various system problems and suggests
corrective actions.
NOTE: Some corrective actions can be performed using either
the command line interface (CLI) or the graphical user interface
(GUI). The actions listed below are for CLI users. If using the
GUI, refer to the online help for equivalent information.
Table 7-1. System problems
Symptom Probable cause Action
Blank display: pressing a
key fails to restore image.
NOTE: If you have a
SunBlade 1000, the
monitor takes one minute
to display following restart.
Do not restart the system
while waiting for the
monitor to display.
Monitor is powered off;
brightness and contrast
controls are misadjusted;
or there’s a more serious
problem. 1. Make sure that the monitor is powered
on.
2. Make sure that the brightness and
contrast controls (if available) are turned
far enough to the left to brighten the
screen.
3. If the monitor is powered on and controls
are turned to the left, call the service
representative.
The first job to print after a
reboot or a diagnostics
session takes 30 to 60
seconds longer than usual. This is normal operation. No action is needed. Subsequent jobs should
print without a delay.
User says a job is not
printing. The jobs is ineligible due to
unavailable resource. • Enter List Documents Ineligible.
• Load the appropriate resource.
Queueing is stopped. • Enter Show Status.
• Enter the Start Queueing command.
The virtual printer is
stopped. • Enter List Virtual Printers.
• Enter Start Virtual Printer
<printer_name>.
The jobs are held. • Enter List Documents Held.
• Release the job if appropriate.
The job never arrived. • Enter List Documents All.
• Ask the user to resend. If the job still does
not arrive, consult with the network or
workstation administrator.