Xerox DocuColor 2060, Troubleshooting Manual, Page: 22 / 60

Troubleshooting Xerox Client Software installation
2-2 Troubleshooting Guide
• Verify that the cconf file (/usr/xerox/nps/client/cconf) contains
the default printer controller name that most recently
performed the client installation. Try submitting requests to
another printer controller by using the server override switch
in the print command.
• If you are unable to install the software, make sure the client
hard disk meets the minimum requirements. Otherwise, you
may run out of disk space during the installation, and you
may get misleading error messages.
The following table provides a reference to error messages that
may display during installation of Xerox Client Software.
Table 2-1. Xerox Client Software installation error messages
Error message Description
Installation not complete. Problems may have
occurred during the transfer of files. Please verify
that all files have been transferred and contact your
system administrator for assistance. Appears if any of the client files are missing at
the end of installation.
Usage: <Printer__Controller__Name> or
Usage: instsun4 <Printer__Controller__Name> or
Usage: instsun3 <Printer__Controller__Name> or
Usage: instult <Printer__Controller__Name> Appears when the Printer Controller Name is
not used as the argument to the installation
commands. The <Printer__Controller__Name>
is the name of the Printer Controller that the
installation commands use to install the Client
Software.
The attempt to communicate to the
<Print__Controller__Name> has failed. Make sure
the name <Print__Controller__Name> is correct.
Make sure your /etc/hosts file contains correct
information. Make sure the machine is operational
and is in the network mode. UNIX clients only. Indicates that the installation
script’s attempt to communicate with the printer
controller has failed.
Problems may have occurred in ftp to the Print
Server. Verify disk space. If the problem still exists,
contact your system administrator for assistance. UNIX clients only. Indicates problems occurred
while using ftp to the printer controller to retrieve
client files.
Problems may have occurred in setting permissions
for the executables. You have to be at the super user
level to install. Please contact your system
administrator for assistance. UNIX clients only. Indicates that the installation
script’s attempt to set permissions for the
executables in
/usr/xerox/client/nps/bin has failed.
Problems may have occurred in making the
commands available. Please contact your system
administrator. UNIX clients only. Indicates that the attempt to
copy the executables in /usr/xerox/client/nps/bin
to
/usr/bin has failed.
Unable to set permission for dir <path>. You have to
be at the super user level to install. Contact your
system administrator for assistance. UNIX clients only. Indicates that the attempt to
set permission for the client directory structure
has failed. Make sure that you are executing the
installation script at the super user level.