Xerox DocuColor 2060, Troubleshooting Manual, Page: 52 / 60

Resolving printer problems
6-4 Troubleshooting Guide
High-capacity stacker and high-capacity stacker stapler problems
The following table describes problems associated with the high-
capacity stacker (HCS) and high-capacity stacker stapler
(HCSS).
Table 6-2. HCS and HCSS problems
Symptom Probable cause Action
Ready indicator does
not illuminate
or
HCS/HCSS does not
stack paper.
No power • Check that the power cord is connected to the
power source.
• Check that the ground fault indicator (GFI) circuit
breaker is not tripped (rear cover).
• Check that the main switch is turned on.
Paper does not stack
properly. Mixed sizes of paper Run separate jobs and empty stacker.
High paper curl • Adjust the printer decurler.
• Flip paper in paper trays.
• Rotate paper in paper trays.
8 1/2 x 11 inch, 8 1/2 x 14
inch, A4 paper sizes Check that printer is set to short edge feed (SEF)
(applies to HCS).
Mechanical obstruction • Check for obstruction in the stacker paper path.
• Ensure that all transports and baffles are properly
seated.
• Ensure that the cart is properly seated (applies to
HCS).
Paper jams. Lower paper path Deselect offset or restart job.
High paper curl • Adjust the printer decurler.
• Flip paper in paper trays.
• Rotate paper in paper trays.
• Switch to heavier paper.