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23
Problem Solving
Density Uniformity Adjustment/SIQA
problems
If there are problems running or using the Density Uniformity Adjustment feature or
the SIQA application, review the following information and perform the relevant solutions.
The Simple Image Quality Application (SIQA) application on the Windows PC does not
open
Cause: Connection/communication issues between the SIQA application and the
machine.
Remedy: Check the connection between the Windows PC, where the SIQA is installed,
and the machine, and reconnect if necessary.
IP address not found or incorrect
Cause: The system could not locate the IP address or the one found was incorrect.
Remedy: Ensure that the correct machine IP address is entered in the SIQA application?
“See through” affect on test prints
Cause: Blank sheets of paper were not placed over the test print before scanning it.
Remedy: Place 4-5 sheets of blank, white paper over the test print on the document
glass, then perform the scanning process of the test print.
A Parameter with error message occurs while writing the parameters to the machine.
Cause: Problems with the controller software versions 0.223 and 0.224.
Remedy: From the machine’s UI, press the Clear All button twice; this should reestablish
communication between the machine and the Windows PC where the SIQA application
is installed. Press Yes on the SIQA application to retry and continue writing the
parameters to the machine.
An Image Check message/screen is displayed while the SIQA application is analyzing
the scanned data
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