Xerox B310, User Manual, Page: 173 / 192

PPaappeerr ffrreeqquueennttllyy jjaam mss
Action Yes No
Step 1
1 Remove the tray.
2 Check if paper is loaded
correctly.
• Make sure that the paper
guides are positioned
correctly.
• Make sure that the stack
height is below the
maximum paper fill
indicator.
• Make sure to print on
recommended paper size
and type.
3 Insert the tray.
4 Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is solved.
Step 2
1 From the control panel,
navigate to:
Settings > > Paper >
> Tray Configuration >
> Paper Size/Type >
2 Set the correct paper size and
type.
3 Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is solved.
Step 3
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in
its original wrapper until you
are ready to use it.
2 Print the document.
Do paper jams occur frequently?
Contact customer support . The problem is solved.
Xerox ® B310 Printer
User Guide
173
Troubleshoot a Problem