Xerox B310, User Manual, Page: 117 / 192

Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not
supported, then install a
supported one.
2 Print the document.
Is the print dark?
Go to step 2. The problem is solved.
Step 2
1 Turn off the printer, wait for
about 10 seconds, and then
turn on the printer.
2 Reduce toner darkness.
From the control panel,
navigate to:
Settings > Print > Quality >
Toner Darkness
3 Print the document.
Is the print dark?
Go to step 3. The problem is solved.
Step 3
1 Depending on your operating
system, specify the paper type
from the Printing Preferences
or Print dialog.
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting on the printer
control panel. Navigate to
Settings > Paper > Tray
Configuration > Paper
Size/Type .
2 Print the document.
Is the print dark?
Go to step 4. The problem is solved.
Step 4
Check if the paper has texture or
rough finishes.
Are you printing on textured or
rough paper?
Go to step 5. Go to step 6.
Xerox ® B310 Printer
User Guide
117
Troubleshoot a Problem