Xerox B310, User Manual, Page: 132 / 192

Action Yes No
Step 3
Check the imaging unit for signs of
damage.
Make sure that the
photoconductor drum contact is
not bent or out of place.
Is the imaging unit free from
damage?
Contact customer support . Go to step 4.
Step 4
1 Replace the imaging unit.
2 Print the document.
Is the printer printing solid black
pages?
Contact customer support . The problem is solved.
TTeexxtt oorr iim maaggeess ccuutt ooffff
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages . For non-touch-screen
printer models, press to navigate through the settings.
132
Xerox ® B310 Printer
User Guide
Troubleshoot a Problem