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Network connection problems

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Action

Yes

No

Step1

Check if the printer is on.

Is the printer on?

Go to step 2.

Turn on the printer.

Step2

Make sure that the printer IP
address is correct.

• View the IP address on the

home screen.

• An IP address appears as four

sets of numbers separated by
periods, such as
123.123.123.123.

Is the printer IP address correct?

Go to step 3.

Type the correct printer IP address
in the address field.

Step3

Check if you are using a supported
browser:

• Internet Explorer version 11 or

later

• Microsoft Edge
• Safari version 6 or later
• Google Chrome

TM

version 32 or

later

• Mozilla Firefox version 24 or

later

Is your browser supported?

Go to step 4.

Install a supported browser.

Step4

Check if the network connection is
working.

Is the network connection
working?

Go to step 5.

Contact your administrator.

Step5

Make sure that the cable
connections to the printer and
print server are secure. For more

Go to step 6.

Secure the cable connections.

Xerox

®

B310 Printer

User Guide

151

Troubleshoot a Problem

Summary of Contents for B310

Page 1: ...Version 1 0 March 2021 702P08627 Xerox B310 Printer User Guide...

Page 2: ...trator and McAfee ePO are trademarks or registered trademarks of McAfee Inc in the United States and other countries Microsoft Windows Vista Windows Windows Server and OneDrive are registered trademar...

Page 3: ...weights 26 3 Set up Install and Configure 27 Selecting a location for the printer 28 Attaching cables 29 Loading paper and specialty media 30 Setting the Paper Size and Type 30 Configuring Universal...

Page 4: ...Printing from a Mobile Device Using AirPrint 53 Printing from a Mobile Device using Wi Fi Direct 53 Printing a font sample list 55 Placing separator sheets between copies 56 Canceling a print job 57...

Page 5: ...7 Maintain the Printer 99 Checking the Status of Parts and Supplies 100 Configuring supply notifications 101 Setting up e mail alerts 102 Viewing reports 103 Ordering Parts and Supplies 104 Using Genu...

Page 6: ...Paper Jam in the Duplex Unit 165 Paper Jam in the Rear Door 168 Paper feed problems 170 Envelope Seals When Printing 170 Collated printing does not work 171 Tray linking does not work 172 Paper frequ...

Page 7: ...de 7 B Recycling and Disposal 185 Product Disposal and Recycling 186 North America 187 Xerox Green World Alliance 188 Waste from Electrical and Electronic Equipment WEEE Directive 189 India E Waste no...

Page 8: ...8 Xerox B310 Printer User Guide Table of Contents...

Page 9: ...0 Product Statements 11 Maintenance Safety 14 Consumable Information 15 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the foll...

Page 10: ...types of statements include CAUTION POTENTIAL INJURY Indicates a risk of injury CAUTION SHOCK HAZARD Indicates a risk of electrical shock CAUTION HOT SURFACE Indicates a risk of burn if touched CAUTI...

Page 11: ...TION POTENTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion or stress Do not pinch the power cord between objects such as furni...

Page 12: ...n you set it down Make sure that there is adequate clearance around the printer CAUTION TIPPING HAZARD Installing one or more options on your printer or MFP may require a caster base furniture or othe...

Page 13: ...ng instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions This product may produce small amounts of ozone during normal operation and may be...

Page 14: ...ws Customer service items are not located behind these covers In case of a Dry Ink or Toner Spill use a broom or a wet cloth to wipe off spilled dry ink or toner Sweep slowly to minimize generation of...

Page 15: ...This can increase the risk of skin or eye contact Store all consumables in accordance with the instructions given on the package or container Keep all consumables away from the reach of children Never...

Page 16: ...16 Xerox B310 Printer User Guide Safety...

Page 17: ...erox B310 Printer User Guide 17 2 Learn About the Printer This chapter contains Printer configuration 18 Using the control panel 19 Understanding the status of the indicator light 20 Selecting paper 2...

Page 18: ...Printer configuration 1 Control panel 2 Multipurpose feeder 3 Standard 250 sheet tray 4 Optional 550 sheet tray 5 Standard output tray 18 Xerox B310 Printer User Guide Learn About the Printer...

Page 19: ...Stop the current job 4 Indicator light Check the status of the printer 5 Select button Select a menu option Save the changes in a setting 6 Back button Return to the previous screen 7 Left arrow butto...

Page 20: ...ight Printer status Off The printer is off or in Hibernate mode Blue The printer is ready or processing data Blinking red The printer requires user intervention Solid amber The printer is in Sleep mod...

Page 21: ...Excessive curl can cause paper feeding problems Curl can occur after the paper passes through the printer where it is exposed to high temperatures Storing paper unwrapped in hot humid cold or dry con...

Page 22: ...n the page greater than 2 3mm 0 9in such as optical character recognition OCR forms In some cases registration can be adjusted with a software application to successfully print on these forms Coated p...

Page 23: ...5 75 F with relative humidity between 40 and 60 percent Store paper in cartons on a pallet or shelf rather than on the floor Store individual packages on a flat surface Do not store anything on top of...

Page 24: ...x 8 5 in X Executive 184 2 x 266 7 mm 7 25 x 10 5 in X Letter 215 9 x 279 4 mm 8 5 x 11 in Legal 215 9 x 355 6 mm 8 5 x 14 in Folio 215 9 x 330 2 mm 8 5 x 13 in Universal3 99 x 148 mm to 215 9 x 359 9...

Page 25: ...X X 1 The default support is long edge feed 2 Paper must be at least 210 mm 8 27 in wide and 279 4 mm 11 in long for two sided printing 3 When Universal is selected the paper is formatted for 215 90 x...

Page 26: ...are supported for occasional use of less than 20 pages per month Vinyl pharmacy or two sided labels are not supported S Su up pp po or rt te ed d p pa ap pe er r w we eiig gh ht ts s Standard 250 shee...

Page 27: ...stall and Configure This chapter contains Selecting a location for the printer 28 Attaching cables 29 Loading paper and specialty media 30 Installing and Updating Software Drivers and Firmware 35 Netw...

Page 28: ...ndard or the CEN Technical Committee 156 standard Provide a flat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airf...

Page 29: ...and easily accessible CAUTION POTENTIAL INJURY To avoid the risk of fire or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement Warning To...

Page 30: ...urce 2 Set the paper size and type C Co on nf fiig gu ur riin ng g U Un niiv ve er rs sa all p pa ap pe er r s se et tt tiin ng gs s 1 From the control panel navigate to Settings Paper Media Configura...

Page 31: ...able side facedown and then make sure that the guides fit snugly against the paper Load letterhead facedown with the header toward the front of the tray for one sided printing Load letterhead faceup w...

Page 32: ...r 5 Insert the tray If necessary set the paper size and paper type from the control panel to match the paper loaded L Lo oa ad diin ng g t th he e M Mu ullt tiip pu ur rp po os se e F Fe ee ed de er r...

Page 33: ...k adhesives 4 Adjust the guide to match the size of the paper that you are loading 5 From the control panel set the paper size and paper type to match the paper loaded L Liin nk kiin ng g t tr ra ay y...

Page 34: ...of the fuser varies according to the specified paper type To avoid printing issues match the paper type setting in the printer with the paper loaded in the tray 34 Xerox B310 Printer User Guide Set u...

Page 35: ...er r 1 Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive then double click the Setup exe instal...

Page 36: ...tall the print driver click Next 12 If needed set the printer as the default printer Note Before you select Share Printer contact your system administrator 13 To send a test page to the printer click...

Page 37: ...vers 5 xx x dmg or pkg double click the appropriate file name 4 When prompted click Continue 5 To accept the license agreement click I Agree 6 To accept the current installation location click Install...

Page 38: ...IP address of the printer 7 In the Name field enter a name for the printer 8 From the Use list choose Select a driver to use 9 From the printer software list select the print driver for your printer m...

Page 39: ...s of your printer into a text file and then import the file to apply the settings to other printers 1 Open a web browser and then type the printer IP address in the address field View the printer IP a...

Page 40: ...W Wii F Fii P Pr ro ot te ec ct te ed d S Se et tu up p W WP PS S Note This feature is available only in some printer models Before you begin make sure that The access point wireless router is WPS ce...

Page 41: ...Configuring Wi Fi Direct C Co on nn ne ec ct tiin ng g U Us siin ng g W Wii F Fii D Diir re ec ct t Note These instructions apply only to Android mobile devices 1 From the mobile device go to the sett...

Page 42: ...ch your computer back to its previous network after disconnecting from the Wi Fi Direct network D De ea ac ct tiiv va at tiin ng g t th he e W Wii F Fii n ne et tw wo or rk k Note This feature is avai...

Page 43: ...Printing the Menu Settings Page 1 From the control panel navigate to Settings Reports 2 Select Menu Settings Page and then press Xerox B310 Printer User Guide 43 Set up Install and Configure...

Page 44: ...44 Xerox B310 Printer User Guide Set up Install and Configure...

Page 45: ...Xerox B310 Printer User Guide 45 4 Secure the Printer This chapter contains Locating the Security Slot 46 Erasing printer memory 47 Restoring factory default settings 48 Statement of Volatility 49...

Page 46: ...lot The printer is equipped with a security lock feature Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place 46 Xerox B310 Printer User Gu...

Page 47: ...and network settings security settings and embedded solutions do the following 1 From the control panel navigate to Settings Device Maintenance Out of Service Erase Sanitize all information on nonvol...

Page 48: ...ng factory default settings 1 From the control panel navigate to Settings Device Restore Factory Defaults Restore all settings 2 Select Yes and then press 48 Xerox B310 Printer User Guide Secure the P...

Page 49: ...ile memory EEPROM and NAND flash memory Both types are used to store operating system device settings and network information Erase the content of any installed printer memory in the following circums...

Page 50: ...50 Xerox B310 Printer User Guide Secure the Printer...

Page 51: ...uide 51 5 Print This chapter contains Printing from a Computer 52 Printing from a Mobile Device 53 Printing a font sample list 55 Placing separator sheets between copies 56 Canceling a print job 57 Ad...

Page 52: ...and envelopes set the paper size and type in the printer before printing the document 1 From the document that you are trying to print open the Print dialog 2 If necessary adjust the settings 3 Print...

Page 53: ...ion that allows you to print directly from Apple devices to an AirPrint certified printer Make sure that the Apple device and the printer are connected to the same network If the network has multiple...

Page 54: ...pending on your mobile device do one of the following Tap Print Tap Print Tap Print 3 Select a printer and then adjust the settings if necessary 4 Print the document 54 Xerox B310 Printer User Guide P...

Page 55: ...Printing a font sample list 1 From the control panel navigate to Settings Reports Print Print Fonts 2 Select a font sample and then press Xerox B310 Printer User Guide 55 Print...

Page 56: ...Placing separator sheets between copies 1 From the control panel navigate to Settings Print Layout Separator Sheets Between Copies 2 Print the document 56 Xerox B310 Printer User Guide Print...

Page 57: ...2 Select a print job to cancel and then press F Fr ro om m t th he e c co om mp pu ut te er r 1 Depending on the operating system do either of the following Open the printers folder and then select y...

Page 58: ...Adjusting toner darkness 1 From the control panel navigate to Settings Print Quality Toner Darkness 2 Adjust the setting and then press 58 Xerox B310 Printer User Guide Print...

Page 59: ...Xerox B310 Printer User Guide 59 6 Use Printer Menus This chapter contains Menu map 60 Device 61 Print 69 Paper 75 Network Ports 78 Security 92 Reports 96 Troubleshooting 98...

Page 60: ...k Overview Wireless Wi Fi Direct Ethernet TCP IP SNMP IPSec 802 1x LPD ConfigurationHTTP FTP Settings USB Restrict external network access Security Login Methods Certificate Management Login Restricti...

Page 61: ...nually Set Date and Time Date Format MM DD YYYY Time Format 12 hour A M P M Time Zone USA Canada EST Network Time Protocol Enable NTP NTP Server Configure the printer date and time Paper Sizes U S Met...

Page 62: ...rint Toner Darkness Light Normal Dark Determine the lightness or darkness of text images An asterisk next to a value indicates the factory default setting N No ot tiif fiic ca at tiio on ns s Menu ite...

Page 63: ...ars only in the Embedded Web Server Error Prevention Jam Assist Off On Set the printer to check for jammed paper automatically Error Prevention Auto Continue Disabled 5 255 5 Let the printer continue...

Page 64: ...ery Jam Recovery Auto Off On Set the printer to reprint jammed pages An asterisk next to a value indicates the factory default setting P Po ow we er r M Ma an na ag ge em me en nt t Menu item Descript...

Page 65: ...De ef fa au ullt ts s Menu item Description Restore Settings Restore all settings Restore printer settings Restore network settings Restore the printer factory default settings M Ma aiin nt te en na a...

Page 66: ...er source that the user fills when a prompt to load paper appears Tray Configuration Envelope Prompts Auto MP Feeder Manual Envelope Set the paper source that the user fills when a prompt to load enve...

Page 67: ...de Off On Set the printer to reduce the amount of noise that it makes when printing Enabling this setting slows down the overall performance of the printer Device Operations Panel Menus Enable Disable...

Page 68: ...aximum length is 32 characters Customer Asset Tag The maximum length is 32 characters Printer Location Identify the printer location The maximum length is 63 characters Contact Personalize the printer...

Page 69: ...s that are included in a print job Collate Off 1 1 1 2 2 2 On 1 2 1 2 1 2 Keep the pages of a print job stacked in sequence particularly when printing multiple copies of the job Separator Sheets None...

Page 70: ...nt job Print Area Normal Whole Page Set the printable area on a sheet of paper An asterisk next to a value indicates the factory default setting S Se et tu up p Menu item Description Printer Language...

Page 71: ...to a value indicates the factory default setting Q Qu ua alliit ty y Menu item Description Print Resolution 300 dpi 600 dpi 1200 Image Q 2400 Image Q Set the resolution for the text and images on the...

Page 72: ...u item Description Font Name List of available fonts Courier Select a font from the specified font source Symbol Set List of available symbol set 10U PC 8 Specify the symbol set for each font name A s...

Page 73: ...r to move the position of the cursor to the first position on the same line Auto LF after CR Off On Set the printer to perform a line feed after a carriage return control command Tray Renumber Assign...

Page 74: ...es the scaling and orientation settings for the image Invert Off On Invert bitonal monochrome images This menu item does not apply to GIF or JPEG image formats Scaling Anchor Top Left Best Fit Anchor...

Page 75: ...prompts the user to load the required paper size Letter A4 prints A4 size document on letter when loading letter and letter size jobs on A4 paper size when loading A4 All Listed substitutes Letter A4...

Page 76: ...ortrait Width 3 90 14 17 inches 8 50 99 360 mm 216 Set the portrait width of the universal paper Portrait Height 3 90 14 17 inches 14 99 360 mm 356 Set the portrait height of the universal paper Feed...

Page 77: ...ain Paper Card Stock Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough Cotton Custom Type X Specify the texture weight and orientation of the paper loa...

Page 78: ...4 address All IPv6 Addresses Show all IPv6 addresses Reset Print Server Start Reset all active network connections to the printer This setting removes all network configuration settings Network Job Ti...

Page 79: ...less network when a PIN on the printer is entered into the wireless settings of the access point Compatibility 802 11b g n 2 4GHz Specify the wireless standard for the wireless network Wireless Securi...

Page 80: ...Enable Dynamic Host Configuration Protocol DHCP DHCP is a standard protocol that lets a server dynamically assign an IP address and other network configuration parameters to each device on the network...

Page 81: ...witch is off then the printer does not examine incoming data and uses the default printer language specified in the Setup menu PS SmartSwitch On Off Set the printer to switch automatically to PS emula...

Page 82: ...the IP address of the group owner Auto Accept Push Button Requests Off On Accept requests to connect to the network automatically Accepting clients automatically is not secured An asterisk next to a v...

Page 83: ...r addresses Network Address UAA LAA Show the printer Media Access Control MAC addresses Locally Administered Address LAA and Universally Administered Address UAA You can change the printer LAA manuall...

Page 84: ...work An asterisk next to a value indicates the factory default setting T TC CP P I IP P Note This menu appears only in network printers or printers that are attached to print servers Menu item Descrip...

Page 85: ...t Port 1 65535 9100 Specify a raw port number for printers connected on a network Outbound Traffic Maximum Speed On Off Enable the printer maximum transfer rate Enable TLSv1 0 On Off Enable the TLSv1...

Page 86: ...On Context Name Set Read Write Credentials User Name Authentication Password Privacy Password Set Read only Credentials User Name Authentication Password Privacy Password Authentication Hash MD5 SHA1...

Page 87: ...ars only when Enable IPSec is set to On DH Diffie Hellman Group Proposal modp2048 14 modp3072 15 modp4069 16 modp6144 17 Set the IPSec encryption DH Diffie Hellman Group Proposal appears only when Bas...

Page 88: ...On Certificate Authenticated Connections Host x Address subnet Address subnet An asterisk next to a value indicates the factory default setting 8 80 02 2 1 1x x Note This menu appears only in network...

Page 89: ...return conversion Carriage return is a mechanism that commands the printer to move the position of the cursor to the first position on the same line An asterisk next to a value indicates the factory...

Page 90: ...port requires it regardless of the default printer language If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language specified in the Setup menu...

Page 91: ...item Description Restrict external network access Off On Restrict access to network sites External network address Specify the network addresses with restricted access E mail address for notification...

Page 92: ...printer functions Manage Permissions Administrative Menus Security Menu Network Ports Menu Paper Menu Reports Menu Function Configuration Menus Supplies Menu SE Menu Device Menu Control access to the...

Page 93: ...Permissions Add Group Import Access Controls Function Access Administrative Menus Device Management All Users Import Access Controls Function Access Administrative Menus Device Management Admin Funct...

Page 94: ...CA certificates L Lo og giin n R Re es st tr riic ct tiio on ns s Menu item Description Login failures 1 10 3 Specify the number of failed login attempts before the user gets locked out Failure time f...

Page 95: ...ow the user to print Security Reset Jumper Enable Guest access No Effect Specify user access to the printer The jumper is located beside a lock icon on the controller board Enable Guest access gives a...

Page 96: ...the printer Device Statistics Print a report about printer usage and supply status Profile List Print a list of profiles that are stored in the printer Asset Report Print a report that contains the pr...

Page 97: ...printer This menu item appears only in network printers or printers connected to print servers Wi Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the prin...

Page 98: ...Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects 98 Xerox B310 Printer User Guide Use Printer Menus...

Page 99: ...the Status of Parts and Supplies 100 Configuring supply notifications 101 Setting up e mail alerts 102 Viewing reports 103 Ordering Parts and Supplies 104 Replacing parts and supplies 105 Cleaning pr...

Page 100: ...From the control panel navigate to Settings OK Reports OK Device OK Device Statistics OK 2 From the Supply Information section of the pages printed check the status of parts and supplies 100 Xerox B3...

Page 101: ...s as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings OK Device OK Notifica...

Page 102: ...address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings OK Devi...

Page 103: ...inter IP address in the address field View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are usin...

Page 104: ...maging components It can also affect warranty coverage Damage caused by the use of third party parts or supplies is not covered by the warranty All life indicators are designed to function with Xerox...

Page 105: ...r riid dg ge e 1 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of...

Page 106: ...exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 4 Unpack the new toner cartridge...

Page 107: ...giin ng g u un niit t 1 Open the front door Warning To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the print...

Page 108: ...t clicks into place Warning Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Do not touch the photoconductor...

Page 109: ...R Re ep plla ac ciin ng g t th he e t tr ra ay y 1 Remove the used tray 2 Unpack the new tray 3 Insert the new tray Xerox B310 Printer User Guide 109 Maintain the Printer...

Page 110: ...aper from the standard output tray and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Wipe the outside of the printer with a damp soft...

Page 111: ...K 2 Select the amount of time before the printer enters Hibernate mode Make sure to wake the printer from Hibernate mode before sending a print job To wake the printer from Hibernate mode press the po...

Page 112: ...r has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in flooring If the printer does not have a caster base but is configured with optiona...

Page 113: ...t a Problem This chapter contains Print quality problems 114 Printing problems 115 The printer is not responding 149 Network connection problems 151 Issues with supplies 154 Clearing Jams 156 Paper fe...

Page 114: ...lded or wrinkled paper Gray background Horizontal light bands Incorrect margins Light print Mottled print and dots Paper curl Print crooked or skewed Print crooked or skewed Solid black pages Text or...

Page 115: ...and supported Xerox toner cartridge If the cartridge is not supported then install a supported one 2 Print the document Is the printer printing blank or white pages Go to step 2 The problem is solved...

Page 116: ...ng blank or white pages Go to step 4 The problem is solved Step 4 Replace the imaging unit Is the printer printing blank or white pages Contact customer support The problem is solved D Da ar rk k p pr...

Page 117: ...3 Print the document Is the print dark Go to step 3 The problem is solved Step 3 1 Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Make sure tha...

Page 118: ...s solved Step 7 1 Remove and then insert the imaging unit Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Do not tou...

Page 119: ...he printer is using a genuine and supported Xerox toner cartridge If the cartridge is not supported then install a supported one 2 Print the document Are fine lines not printed correctly Go to step 2...

Page 120: ...2 1 Load paper from a fresh package Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it 2 Print the document Is the paper folded or wrinkled G...

Page 121: ...l panel navigate to Settings Print Quality Toner Darkness 3 Print the document Does gray background appear on prints Go to step 2 The problem is solved Step 2 1 Check if the printer is using a genuine...

Page 122: ...use print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs 2 Print the document Does gray background appear on prints G...

Page 123: ...l panel navigate to Settings Paper Tray Configuration Paper Size Type 2 Print the document Are the margins correct The problem is solved Go to step 3 Step 3 1 Depending on your operating system specif...

Page 124: ...supported one 2 Print the document Is the print light Go to step 2 The problem is solved Step 2 1 Turn off the printer wait for about 10 seconds and then turn on the printer 2 Increase toner darkness...

Page 125: ...problem is solved Step 5 1 Remove the imaging unit Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Do not touch the...

Page 126: ...ontact customer support Step 7 1 Replace the toner cartridge 2 Print the document Is the print light Contact customer support The problem is solved M Mo ot tt tlle ed d p pr riin nt t a an nd d d do o...

Page 127: ...ked toner Go to step 3 Contact customer support Step 3 1 Check the status of the imaging unit From the control panel navigate to Settings Reports Device Device Statistics 2 From the Supply Information...

Page 128: ...rled Go to step 2 The problem is solved Step 2 1 Check if the printer is using a genuine and supported Xerox toner cartridge If the cartridge is not supported then install a supported one 2 Print the...

Page 129: ...solved Step 6 1 Load paper from a fresh package Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it 2 Print the document Is the paper curled C...

Page 130: ...rint crooked or skewed Go to step 3 The problem is solved Step 3 1 Check if the paper loaded is supported If paper is not supported then load a supported paper 2 Print the document Is the print crooke...

Page 131: ...is not supported then install a supported one 2 Print the document Is the printer printing solid black pages Go to step 2 The problem is solved Step 2 1 Remove and then insert the imaging unit Do not...

Page 132: ...Print the document Is the printer printing solid black pages Contact customer support The problem is solved T Te ex xt t o or r iim ma ag ge es s c cu ut t o of ff f Note Before solving the problem pr...

Page 133: ...irect light for more than 10 minutes Extended exposure to light may cause print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future p...

Page 134: ...ur operating system specify the paper type from the Printing Preferences or Print dialog Make sure that the setting matches the paper loaded You can also change the setting on the printer control pane...

Page 135: ...ht for more than 10 minutes Extended exposure to light may cause print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs...

Page 136: ...t the document Do vertical light bands appear on prints Go to step 2 The problem is solved Step 2 1 Check the status of the toner cartridge From the control panel navigate to Settings Reports Device D...

Page 137: ...s not supported then install a supported one 2 Print the document Do vertical white lines appear on prints Go to step 2 The problem is solved Step 2 1 Depending on your operating system specify the pa...

Page 138: ...ing the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through th...

Page 139: ...or more than 10 minutes Extended exposure to light may cause print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs 2 P...

Page 140: ...te Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navig...

Page 141: ...s Extended exposure to light can cause print quality problems Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs 2 Print the document Do v...

Page 142: ...Do not touch the photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs 2 Print the document Do vertical dark streaks with missing images appear on prints Go...

Page 143: ...7mm 1 48in Toner cartridge 43 5mm 1 71in 37 5mm 1 48in Transfer roller 52mm 2 05in Fuser 79 8mm 3 14in 62 5mm 2 46in Does the distance between the repeating defects match the toner cartridge or imagi...

Page 144: ...to step 3 Step3 1 Check if the ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer 2...

Page 145: ...enu Device Operations Quiet Mode 2 Print the document Is the printer printing slow Go to step 3 The problem is solved Step 3 1 Depending on your operating system specify the print resolution from the...

Page 146: ...nt more slowly 2 Print the document Is the printer printing slow Go to step 6 The problem is solved Step 6 1 Make sure that the printer settings for texture and weight match the paper being loaded Fro...

Page 147: ...verheating Allow the printer to cool down after a long print job Observe the recommended ambient temperature for the printer For more information refer to Selecting a location for the printer 2 Print...

Page 148: ...ize and paper type from the Printing Preferences or Print dialog You can also change the settings on the printer control panel Navigate to Settings Paper Tray Configuration Paper Size Type 2 Make sure...

Page 149: ...by a switch or breaker Turn on the switch or reset the breaker Go to step 3 Step3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer Step4 Check if the printer is in Sleep o...

Page 150: ...tep7 Install the correct print driver Is the printer responding The problem is solved Go to step 8 Step8 Turn off the printer wait for about 10 seconds and then turn on the printer Is the printer resp...

Page 151: ...3 Type the correct printer IP address in the address field Step3 Check if you are using a supported browser Internet Explorer version 11 or later Microsoft Edge Safari version 6 or later Google Chrome...

Page 152: ...t th he e p pr riin nt te er r t to o t th he e W Wii F Fii n ne et tw wo or rk k Action Yes No Step 1 Make sure that Active Adapter is set to Auto From the control panel navigate to Settings Network...

Page 153: ...y Mode Is the correct wireless security mode selected Go to step 6 Go to step 5 Step 5 Select the correct wireless security mode Can the printer connect to the Wi Fi network The problem is solved Go t...

Page 154: ...cates the region of the cartridge Table 8 1 Printer and toner cartridge regions Region Numeric code Worldwide or Undefined region 0 North America United States Canada 1 European Economic Area Western...

Page 155: ...are used Imaging component usage beyond the intended life may damage your Xerox printer or associated components Warning Use of third party supplies or parts can affect warranty coverage Damage caused...

Page 156: ...ile the printer is printing Do not load too much paper Make sure that the stack height is below the maximum paper fill indicator Do not slide paper into the tray Load paper as shown in the illustratio...

Page 157: ...type are set correctly on the computer or printer control panel Store paper according to manufacturer recommendations I Id de en nt tiif fy yiin ng g J Ja am m L Lo oc ca at tiio on ns s When Jam Assi...

Page 158: ...t all paper fragments are removed P Pa ap pe er r J Ja am m iin n t th he e M Mu ullt tiip pu ur rp po os se e F Fe ee ed de er r 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper...

Page 159: ...interior areas of the printer 5 Remove the imaging unit Warning Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warn...

Page 160: ...hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed 7 Insert the imaging unit 8 Close the door 9 Open...

Page 161: ...10 Flex fan and align the paper edges before loading 11 Reload paper P Pa ap pe er r J Ja am m iin n T Tr ra ay ys s 1 Remove the tray Xerox B310 Printer User Guide 161 Troubleshoot a Problem...

Page 162: ...interior areas of the printer 3 Remove the imaging unit Warning Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warn...

Page 163: ...ouching it Note Make sure that all paper fragments are removed 5 Insert the imaging unit 6 Close the front door and then insert the tray 7 Open the rear door CAUTION HOT SURFACE The inside of the prin...

Page 164: ...that all paper fragments are removed 9 Close the rear door 10 Remove the optional tray 11 Remove the jammed paper Note Make sure that all paper fragments are removed 12 Insert the tray 164 Xerox B310...

Page 165: ...rinter before accessing or touching interior areas of the printer 2 Remove the imaging unit Warning Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light m...

Page 166: ...ht be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed 4 Insert the imaging unit 5 Close the door...

Page 167: ...ex unit latch to open the duplex unit 8 Remove the jammed paper Note Make sure that all paper fragments are removed 9 Close the duplex unit 10 Insert the tray Xerox B310 Printer User Guide 167 Trouble...

Page 168: ...nter before accessing or touching interior areas of the printer 2 Remove the imaging unit Warning Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may...

Page 169: ...the risk of injury from a hot component allow the surface to cool before touching it 4 Remove the jammed paper Note Make sure that all paper fragments are removed 5 Close the rear door 6 Insert the im...

Page 170: ...can seal the flaps 2 Send the print job Does the envelope seal when printing Go to step 2 The problem is solved Step2 1 Make sure that paper type is set to Envelope From the control panel navigate to...

Page 171: ...t collated correctly The problem is solved Go to step 2 Step 2 1 From the document that you are trying to print open the Print dialog and then select Collate 2 Print the document Is the document colla...

Page 172: ...From the control panel navigate to Settings Paper Tray Configuration Paper Size Type 2 Set the paper size and paper type to match the paper loaded in the linked trays 3 Print the document Do the trays...

Page 173: ...cur frequently Go to step 2 The problem is solved Step 2 1 From the control panel navigate to Settings Paper Tray Configuration Paper Size Type 2 Set the correct paper size and type 3 Print the docume...

Page 174: ...Yes No 1 From the control panel navigate to Settings Device Notifications Jam Content Recovery 2 In the Jam Recovery menu select On or Auto and then press Are the jammed pages reprinted The problem is...

Page 175: ...rt or to browse the supported documentation drivers and other downloads go to www xerox com click on the Customer Support link and search for your product Technical support via telephone is also avail...

Page 176: ...176 Xerox B310 Printer User Guide Troubleshoot a Problem...

Page 177: ...Xerox B310 Printer User Guide 177 A Regulatory Information This appendix contains Basic Regulations 178 Material Safety Data Sheets 184...

Page 178: ...discharge when performing maintenance tasks such as clearing paper jams or replacing supplies touch any exposed metal frame of the printer before accessing or touching interior areas of the printer ev...

Page 179: ...er milliwatts 25 Wavelength nanometers 775 800 P Po ow we er r P Pr ro od du uc ct t P Po ow we er r C Co on ns su um mp pt tiio on n The following table documents the power consumption characteristic...

Page 180: ...he printer waits after a job is printed before it enters Hibernate mode can be modified between one hour and one month O Of ff f M Mo od de e If this product has an off mode which still consumes a sma...

Page 181: ...nctionnement ind sirable E Eu ur ro op pe ea an n U Un niio on n a an nd d E Eu ur ro op pe ea an n E Ec co on no om miic c A Ar re ea a C Co om mp plliia an nc ce e The CE mark applied to this produc...

Page 182: ...e To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device use a properly shielded and grounded cable Use of a substitute cable not properly shielded an...

Page 183: ...rmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden I Im mp po or rt te eu ur r Xerox GmbH...

Page 184: ...ion regarding your printer go to Web Address https safetysheets business xerox com en us United States and Canada 1 800 ASK XEROX 1 800 275 9376 Other markets send an email request to EHS Europe xerox...

Page 185: ...er User Guide 185 B Recycling and Disposal This appendix contains Product Disposal and Recycling 186 North America 187 Xerox Green World Alliance 188 Waste from Electrical and Electronic Equipment WEE...

Page 186: ...Recycling Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options 186 Xerox B310 Printer User Guide Re...

Page 187: ...e program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs go to https www xerox com...

Page 188: ...he empty cartridges returned to Xerox are either reused or de manufactured for recycling The boxes used to return the cartridges are also recycled To return Xerox cartridges for reuse or recycling do...

Page 189: ...options contact your local sales office I In nd diia a E E W Wa as st te e n no ot tiic ce e This product including components consumables parts and spares complies with the India E Waste Rules and pr...

Page 190: ...190 Xerox B310 Printer User Guide Recycling and Disposal...

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