Xerox B310, User Manual, Page: 131 / 192

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Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages . For non-touch-screen
printer models, press to navigate through the settings.
Action Yes No
Step 1
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Is the printer printing solid black
pages?
Go to step 2. The problem is solved.
Step 2
1 Remove, and then insert the
imaging unit.
Do not expose the imaging
unit to direct light for more
than 10 minutes. Extended
exposure to light may cause
print quality problems.
Do not touch the
photoconductor drum under
the imaging unit. Doing so
may affect the quality of
future print jobs.
2 Print the document.
Is the printer printing solid black
pages?
Go to step 3. The problem is solved.
Xerox ® B310 Printer
User Guide
131
Troubleshoot a Problem