Xerox B235, User Manual

Page: 277 / 316

E-mailing problems
D I S A B L I N G T H E
S M T P S E R V E R N O T S E T U P
E R R O R M E S S A G E
Depending on your printer model, from the control panel, select an option:
• Touch H Hoom mee >> SSeettttiinnggss >> EE--m maaiill >> EE--m maaiill SSeettuupp >> D Diissaabbllee ““SSM MTTPP SSeerrvveerr nnoott sseett uupp”” eerrrroorr >> O Onn.
• Navigate to SSeettttiinnggss >> EE--m maaiill >> O OKK >> EE--m maaiill SSeettuupp >> O OKK >> D Diissaabbllee ““SSM MTTPP SSeerrvveerr nnoott sseett uupp”” eerrrroorr >> O OKK >>
O Onn >> O OKK.
To prevent the error from happening again, do one of the following:
• Update the firmware. For more information, see
• Configure the e-mail SMTP settings. For more information, see Updating Software . Configuring the Email SMTP
Settings .
C A N N O T S E N D E - M A I L S
A AC CTTIIO ON N YYEESS N NO O
SStteepp 11
Make sure that the e-mail SMTP
settings are configured correctly.
For more information, see
Configuring the Email SMTP
Settings
.
Can you send an e-mail?
The problem is solved. Go to step 2.
SStteepp 22
Make sure that you are using the
correct password. Depending on
your e-mail service provider, use
your account password, app
password, or authentication
password. For more information,
see
Configuring the Email SMTP
Settings .
Can you send an e-mail?
The problem is solved. Go to step 3.
SStteepp 33
Make sure that the printer is
connected to a network and that
the network is connected to the
Internet.
Can you send an e-mail?
The problem is solved. Refer to Contacting Customer
Support .
Xerox
®
B225/B235 Multifunction Printer User Guide
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Troubleshoot a problem