Xerox 1235DT - Phaser Color Solid Ink Printer, Service Manual

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Service Guide 39
Media jams and the paper path
Jams fall into the following four categories:
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Media-based problems
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Paper-picking errors
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Printing jams
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Paper-ejecting errors
Media-based problems
Media problems
1. Check that the correct type of media is being used. The customer should be
using a quality laser printer paper. The printer may have trouble picking
slick-finish paper.
2. Inspect the paper for bent, torn or folded corners.
3. Ensure that the correct media is loaded in the paper tray.
4. Only Xerox-brand 35-Series transparency film for this printer should only
be used.
5. Refer to the media specifications in the table “Functional specifications,” on
page 17.
Multiple-sheet pick
1. Is the paper in good condition and appropriate for a laser printer? Quality
office laser printer paper works best.
2. Is the printer printing within its environmental specifications? Print the
Diagnostic Summary Page to determine the printer’s condition.
3.
Ensure the paper is correctly loaded in the tray.
4.
Clean the pick rollers with an a dry, lint-free cloth if debris is visible.
5. Replace the paper pick rollers.
6. Check the tray’s retard pad for damage.
7. Replace the paper tray.
Required tools
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#1 Phillips screwdriver
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DMM