e X a c t A u t o - S c a n S y s t e m
16
Appendices
Service Information
The eXact Auto-Scan is covered by a one-year limited warranty and should be referred to an authorized
service center for repairs within the warranty period.
X-Rite provides repair service to their customers. Because of the complexity of the circuitry, all repairs
should be referred to an authorized service center.
X-Rite will repair any instrument past warranty. The customer shall pay shipping and repair cost to the
authorized service center. The instrument shall be submitted in the original carton, as a complete
unaltered unit along with all the supplied accessories.
Troubleshooting
Prior to contacting X-Rite’s Customer Service for instrument problems, try the applicable solution(s)
described below. If the condition persists, contact X-Rite Customer Service by phone at 1-888-826-3059;
by fax at 1-888-826-3061; or by email at [email protected]. Additional X-Rite office numbers are
located on the back cover of this manual. You can also visit X-Rite’s Support page at www.xrite.com;
here you can find answers to common help desk questions.
Scanning instrument indicator not illuminating:
Ensure that the power supply is plugged in.
Reset the instrument (see eXact Auto-Scan Reset).
Scanning instrument and software not communicating:
Check the USB cable for proper connection.
Close the software application, cycle power on the instrument and restart the software application. If
this does not work reboot the computer.
Reset the instrument (see eXact Auto-Scan Reset).
eXact Auto-Scan Reset
The following procedure performs a hardware reset
on the eXact Auto-Scan system.
1.
Make sure the system is powered on.
2.
Using a small screwdriver or paperclip, press in
the reset button. The reset button is located in
the hole to the left of the power supply cable.
3.
The indicator light will change to orange and
then back to green. Release the reset button
when indicator light is back to green.
Reset button location
Summary of Contents for PANTONE exact Auto-Scan
Page 1: ...Auto Scan Setup and Operation ...
Page 2: ......
Page 13: ...e X a c t A u t o S c a n S y s t e m 11 Charging station 5 ...
