X-Rite capsure, User Manual

Page: 34 / 40

CAPSURE User Manual
34
Appendices
Troubleshooting
Symptom Action
Will not turn on Press and hold the Power button.
Charge battery / plug in to USB port.
Instrument not
responding Hold down on/off button 10 seconds to turn off then restart.
Instrument will not switch
off Remove the USB connection.
Hold down on/off button 10 seconds to turn off then restart
Too much ambient light
detected Make sure you keep the instrument on the sample until the
end of the measurement.
Shield the sample to keep light from entering the optics
during a measurement on very rough or curved samples.
On transparent samples try to prevent light from entering
the samples from sides or back. Place sample on a white
background.
Instrument requests a
“Recalibrate” Recalibrate the instrument using the Calibrate function in
the Settings menu.
“Reference slider not
closed!” continually
displays after calibrating
more than once. You will need to perform seven calibration procedures in a
row. This will set a new reference point and correct the
problem.
I can’t hear the voice
recording Increase the volume in the Settings menu.
Make sure you hold down the Enter button during recording.
Screen Messages
Screen messages can appear in the display during error conditions or for informational
purposes. Some messages are cleared from the instrument screen by pressing the Enter button.
Messages may also be accompanied by a number to indicate a specific condition. If an error
condition persists, contact technical support at 800.248.9748 or visit www.xrite.com.
Sample Error
Message