Clean this unit with a soft, dry cloth only. Never use
alcohol, paint thinner or other harsh chemicals.
16. Maintenance
How do I control the sources?
All of our HDMI distribution products support IR pass-
through from point-to-point extender sets to AMP and
HDBaseT matrices. Most of the range now supports
wideband IR meaning it is compatible with any IR device
available on the market. Our PP and HDBaseT matrix
range (Cat 5e/Cat6) has IR pass-through from each of the
outputs and has discrete IR outputs at the switch end,
meaning you can have multiple identical sources yet the
IR would be routed only to the applicable source.
Do I need power at the TV end?
Yes. Our AMP-001-010 HD display adaptors require a 18v
power supply at the TV end to operate the POH receivers
draw the power from an POH matrix or POH Transmitter
NON POH devices require 5v. It’s important that these are
powered locally and do not receive remote power from
the rack as there can be issues resulting from voltage
drop along the length of cable. For non-PoH products,
our USB to 5v power cables overcome the problem of
having a second mains outlet behind the TV. These useful
leads draw power from the USB port of the display to
power the receiver, this also means that the receiver is
only powered when the display is on making the system
more energy efficient and environmentally friendly.
Do I need to use 1 or 2 cables?
Using our HDBaseT technology it’s possible to send
Audio (up to DTS Master), Video), and control (RS232
& 2-way IR) down a single Cat 5e/6 cable The FULL
HDBaseT models also add video (up to 4k) and Ethernet
(10/100).
Are WyreStorm products compatible with HDMI 1.4?
HDMI 1.4 refers to a list of ‘features’ that a device is
capable of supporting, including Ethernet channel, return
audio channel, 3Detc. Due to the continuously evolving
nature of the technology, HDMI Licensing LLC have now
decided to simplify terminology by testing and referring to
cable in terms of STANDARD or HIGH-SPEED rather than
in generations 1.3, 1.4 etc.
• STANDARD (or “category 1”) HDMI cables perform
at speeds of 75Mhz or up to 6.75Gbps, which is the
equivalent to a 720p/1080i signal – These HDMI cables
are NOT recommended.
• All WyreStorm equipment support HIGH-SPEED
(or “category 2”) HDMI cables that have been tested
to perform at speeds of 340Mhz or up to 10.2Gbps,
which is the highest bandwidth currently utilised over
an HDMI cable and can successfully handle 1080p
signals including those at increased colour depths and/
or increased refresh rates from the Source. High-Speed
cables are also able to accommodate higher resolution
displays, such as WQXGA cinema monitors (resolution of
2560 x 1600).
What about screens with different resolution
capabilities?
When sending a signal point to point a TV will
communicate it’s capabilities to the source, then the
source will output a suitable signal that compatible (i.e.
1080p Stereo audio). If you were to use a matrix switch
with three 1080p screens and one 1080i screen, the
resultant image would be1080i across all screens. The
matrix switches do not scale per output but instead
negotiate with the source a signal that all screens are
capable of supporting.
How does the Matrix cope with HDCP?
HDCP (High Definition Copyright Protection) is a feature
built in to HDMI devices to prevent theft of or illegal
distribution of HD content. Unlike competing products,
WyreStorm matrix switches are legal and comply with
HDCP regulations. They do this by assigning a “key” to
every display connected to the switch. HDCP “keys” are
assigned to a display when connected to a HDMI device
normally. This doesn’t change when connected to a
switch; it just assigns more of them.
I can get 1080i but not 1080p at a TV location
Firstly ensure that both the source is capable of outputting
1080p and that the TV is Full HD 1080p screen. If this is
the case then the AMP, 70 metre receiver or PP Matrix
may require EDID management setting up using the DIP
switches. This useful feature provides a successful “send
and receive” to ensure swift and stable EDID negotiation
between the source and display. See Troubleshooting
section for more tips on problem solving.
I cannot get a signal from my A/V receiver along a
Cat 5e extender set
Check to ensure that the A/V Receiver isn’t adding CEC
(HDMI Control Protocol) to the outgoing signal, this can
sometimes have an effect on the HDMI signal.
Technical Support: [email protected] US: +1 866 677 0053 EU: +44 (0) 1793 230 343
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