32
Service packages
– A 70-person team competently provides you
with support services per telephone 365 days
a year, 7 days a week and 24 hours a day
in 4 languages (German, French, Italian and
English).
– The technical team in the workshop tests
both new payment terminals before they are
delivered and defective payment terminals
to make sure they function smoothly after
they have been repaired.
– More than 30 service technicians are active
throughout Switzerland commissioning
payment terminals as well as providing sup-
port and maintenance.
Activation and introduction
One of the two following service packages is
needed for the activation of your payment ter-
minal:
– Activation service package
– On-site service package
Terminal operation and troubleshooting
One of the four following service packages is
needed for the operation of your payment ter-
minal:
– Light service package
– Comfort service package
– Pro service package
– Pro+ service package
9.3 Services
