
111
3064298_201507
55. Troubleshooting
Fault
code
Short designation
Possible cause
Remedy
12
Boiler sens. faulty
Flow temperature (T_boiler) outside
permissible range (0 … 95 °C)
Check flow temperature (T_boiler)
Cable to sensor is faulty
Check cable and plug-in connection
Sensor faulty
Check / replace sensor
14
DHW sensor faulty DHW cylinder temperature outside
permissible range (0 … 95 °C)
Check DHW cylinder temperature
Cable to sensor is faulty
Check cable and plug-in connection
Sensor is not correctly positioned at
measuring point
Check position of sensor and if necessary
insert sensor correctly
Sensor faulty
Check / replace sensor
15
Outs. sensor faulty Outside temperature outside permissible
range (-39 … 50 °C)
Cable to sensor is faulty
Check cable and plug-in connection
Sensor faulty
Check / replace sensor
16
T_return
Return temperature outside permissible
range (0 … 95 °C)
Check return temperature
Cable to sensor is faulty
Check cable and plug-in connection
Sensor faulty
Check / replace sensor
32
Power failure 23 V 23V power supply failure
Contact service engineer
35
BCC missing
Appliance type connector missing
Insert suitable appliance type connector
37
BCC incompatible
Wrong appliance type connector
Insert suitable appliance type connector
52
Max. cylinder
heating time
The maximum cylinder heat time is longer
than permitted
Cylinder sensor (T_DHW): Check position and
insert correctly if necessary
Check parameter WP022 and adjust if
necessary
Descale cylinder
78
Header sensor
fault
Header temperature outside permissible
range (0 … 95 °C)
Cable to sensor is faulty
Check cable and plug-in connection
Sensor is not correctly positioned at
measuring point
Check position of sensor and insert correctly
if necessary
Sensor faulty
Check / replace sensor
101
Elec. heating
Electric booster heater not connected
Check cable and plug-in connection
Acknowledge fault if WP090 = OFF
High limit safety cut-out of the electric heating
has tripped:
Before commissioning the heat pump
Perform reset of high limit safety cut-out on
electric heating
Scale build-up in electric heating
Have the notes in the installation instructions
regarding hot water treatment been observed?
Perform reset of high limit safety cut-out on
electric heating, after max. 3x resets, replace
electric heating.
Air in the electric heating
Dry fire, replace the electric heating rod
104
Fan
Fan communication interrupted (ODU)
Contact service engineer
107
HC pressure
Pressure in heating circuit outside
permissible range (0.5 ... 3.0 bar)
Check pressure in heating circuit
Cable to pressure sensor faulty
Check cable and plug-in connection
Pressure sensor faulty
Replace pressure sensor