WL
-
430T 4G Wireless Modem with all function
UserManual
25
4. Support, Service & Warranty
4.1
Contacting Technical Support
WitLinc Technology, Inc. is committed to providing the most efficient and
effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1
Product Version Number
2
System architecture
3
Network details
If the issue is hardware related, we will also need information
regarding:
1
Module configuration
2
Module operation and any unusual behavior
3
Configuration/Debug status information
4
LED patterns
5
Details about the serial, Ethernet or other interfaced to the module.
Note:
For technical support calls within the United States, an emergency
after-hours
answering system allows 24-hour/7-days-a-week pager access to
one of our qualified Technical and/or Application Support Engineers.
Detailed contact information for all our worldwide locations is available on
the following page.
Internet
Web Site: www.witlinc.com/
E-mail address: [email protected]
Tel
+1 778-300-9900
Fax
+1 778-3009080
4.2
Warranty Information
For complete
details
regarding
WitLinc
Technology’s
TERMS
& CONDITIONS OF
SALE, WARRANTY, SUPPORT, SERVICE AND RETURN MATERIAL AUTHORIZATION
INSTRUCTIONS please see the documents on the Product DVD or go to
www.witlinc.com
