WirelessHART Fieldgate SWG70, Operating Instructions Manual

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14 Trouble-Shooting WirelessHART Fieldgate SWG70
84 Hauser
14.2 Diagnosis
14.2.1 Faults indicated by Fieldgate LEDS
14.2.2 Wired Communication Faults
Fieldgate error messages in plain text can be viewed in the Diagnosis leaf of the DTM, see
Chapter 8.5.
The table below summarizes the more common problems which might occur during commissioning
and operation of the WirelessHART Fieldgate SWG70.
LED indication Problem/Remedy
1 Red LED is lit • Hardware fault which makes normal operation of the
gateway impossible
– Send Fieldgate back for repair
2 Red LED flashes • Under certain conditions the LED flashes while the
gateway application tries to eliminate the fault.
– If this indication persists, even after a reboot, send the
Fieldgate back for repair
Problem Cause/Remedy
1 The PC is not able to establish an Ethernet connection
to the gateway, although the gateway and the PC are
connected to the Ethernet. • The gateway is connected to the Ethernet with a straight
through connection although a crossover connection is
necessary (or vice versa).
– Wire in accordance with the table in Chapter 5.3
• The Ethernet parameters of the gateway are incorrect
– Check the gateway's Ethernet parameters
(see Chapter 8.3.2)
• The Local Area Connection Properties of your PC are not
configured correctly
– Configure the Local Area Connection according to the
instructions given (see chapter 7.2).
• If you are parameterizing via the web interface: Maybe
your web browser uses proxies
– Deactivate proxies in your browser
• Firewall blocking communication
– Configure firewall to allow communication through
ports 80, 443, 502 and 5094
2 The PC is not able to establish a serial connection to
the gateway or the signal is of poor quality • Wrong parameters, e.g. COM port, address range, have
been set in the Wired Communication dialogues, (see
Chapters 8.3.1 to 8.3.5
• The terminating resistor is not activated
– If the RS-485 cable ends at the gateway (gateway is last
device), activate the terminating resistor via the DIP
switch inside the gateway housing (see Chapter 6.1.3)
or via the dialogue (see Chapter 8.3.4)
• Check cabling