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Winegard Gateway GW-1000 Manual Download Page 1

Place label here

 

WINEGARD

®

  

Gateway

™

4G LTE WIFI ROUTER 

AIR

™

 360+

 ANTENNA REQUIRED FOR USE 

For help, email [email protected]
or call 1-800-320-9992 
Manuel disponible en français au
www.winegard.com/gateway

2452438

Rev2 9-19

Model: GW-1000

Register your product at www.winegard.com/myantenna

Summary of Contents for Gateway GW-1000

Page 1: ...WIFI ROUTER AIR 360 ANTENNA REQUIRED FOR USE For help email help winegard com or call 1 800 320 9992 Manuel disponible en français au www winegard com gateway 2452438 Rev2 9 19 Model GW 1000 Register your product at www winegard com myantenna ...

Page 2: ...tory install the Air 360 and prewire both 12VDC and the WiFi 4G antenna cables to a cap in the RV s ceiling A photo of the cap is located on page 2 of this manual If this is the case locate and remove the cap to access the wiring If you are able to locate the 12VDC wiring and three color coded antenna cables you have found the location to install the Gateway and can continue to the Installation se...

Page 3: ...Fi and 4G LTE antenna cables reach the Gateway Step 1 Remove the two screws that secure the access cap to the ceiling and gently pull the 12VDC power cables and three smaller antenna cables down through the hole If any of these cables are missing please contact Winegard Company Step 2 Pull the cables through the guide hole of the mounting bracket and align this hole with the hole in the ceiling of...

Page 4: ...h Power On Off switch When selecting a location remember that a 12VDC power cable will need to be run from the Gateway to the switch Step 5 For a wall or panel mount drill or use a hole saw to create a 1 hole Pull the power cable from the Gateway and the RV s power wires through the wall or panel Step 6 Be sure the switch is in the OFF position before continuing Slide the power switch into the wal...

Page 5: ...le to the Gateway confirm that all other connections are properly made If so connect the power cable Turn the wall plate power switch to the ON position and verify that the LED on the backside of the Gateway illuminates Step 16 Lastly feed all excess cabling back into the hole of the ceiling and push the backside of the Gateway up onto the mating hooks There will be two on the side opposite the ca...

Page 6: ...ND 12V DC 3A FUSE RECOMMENDED WIFI POWER CABLE Must be below outdoor unit Compatible with roof radius of 230 inches to flat Gateway 1 hole in roof OTA cable WiFi power cable Red wire to switch Black wire to ground Ethernet cable up to 2 optional 7 max roof thickness To Ant in 3A fuse recommended 12V DC 1 hole in ceiling Prewire hole cover 7 MAX OPTION 3 GATEWAY ON CEILING COMPATIBLE WITH ROOF RADI...

Page 7: ...ently remove the dome Step 2 With the provided two wire nuts splice the included 9 5 power cable and the power cable that the RV Manufacturer installed Connect the black wire and ground wire from the RV and red wire to the power wire from the RV Ensure that the cables are secure to the wire nuts before continuing Continue to Step 12 if the power cable was already installed Discard the included wal...

Page 8: ...t this small red terminal insulator to the middle spade on the switch Step 10 Slide the ground wire from the vehicle into one end of the barrel crimp splice and slide the black ground wire from the Gateway into the opposite end of the splice Crimp the splice Step 11 Mount the wall plate to the wall or panel with the two supplied wall plate screws Step 12 Next connect the WiFi cable with the red tu...

Page 9: ...Gateway is locked in position Step 16 Carefully reinstall the dome with the four screws previously removed Installation cont 1 2 7 MAX ROOF THICKNESS OPTION 4 GATEWAY IN DOME COMPATIBLE WITH ROOF RADIUS OF 230 INCHES TO FLAT GATEWAY 1 HOLE IN ROOF ETHERNET CABLE OPTIONAL ANT IN TV OUT 1 TV OUT 2 TO ANT IN RED WIRE TO SWITCH BLACK WIRE TO GROUND 12V DC GROUND 12V DC 3A FUSE RECOMMENDED OTA CABLE WI...

Page 10: ...Installation cont 1 2 9 Lever 2 3 1 To remove the Gateway from the mount pull the lever up 1 and slide the Gateway housing away from the lever 2 Next gently pull the Gateway upward 3 ...

Page 11: ...abled device s that you want to connect and scan for wireless networks It may take a few minutes for the Winegard network to appear Step 2 The label located on the front of this manual lists the unique default SSID and password Select this WiFi signal from the list of wireless networks and connect Once the correct SSID has been selected enter the password It is recommended to set your device s to ...

Page 12: ...works will be displayed by signal strength Select the desired network SSID and click CONTINUE Step 5 Enter the network password if prompted Once the Winegard Gateway connects to the internet the INTERNET STATUS field will show Connected this could take as long as two minutes You are now ready to use the WiFi NOTE Some networks will display a splash page when connecting instead of using a network p...

Page 13: ...rce From the Status screen select the DATA PLAN icon Once on the data plan screen you can see how much data you have remaining or click the link in the subscription field to view your current plan or purchase more data NOTE Once you have a Winegard account for your Gateway system you may purchase data by signing into your account at www winegard com This can be done away from your RV NOTE Any chan...

Page 14: ...assword To secure your network it is suggested that you change the network password to something you can remember The new password must be at least eight characters long You will need to log in using the new user name and password Security Type The Winegard ConnecT Security Type has been defaulted to WPA2 PSK AES Other options are available on this screen Guest Network The ConnecT software provide...

Page 15: ...em to not function properly Restart System Press the restart button only if needing to reboot the Winegard Gateway system To set up a Guest Network click on the ENABLE selection give the Guest Network SSID an easily recognizable name and enter a password that can be remembered by your guest If you use a simple password it is recommended that the guest network be disabled when not in use NOTE Any c...

Page 16: ...as well as what network you are connected to On the GPS Location screen you can see the location of your unit along with what GPS satellites can be seen Here you can click on Turn On Tracking which will allow you to Find My Device when using the Winegard Connected app When on the app you must sign in and have your device registered in order to access Find My Device In the Saved WiFi Networks scree...

Page 17: ...factory default press the reset button located on the backside of the Gateway between the LED indicator and the Yellow cable connector 4 for 30 seconds WARNING ALL CHANGES WILL BE LOST AND THE UNIT WILL RETURN TO FACTORY DEFAULT SSID AND PASSWORD Update Software Support About Under the Support section you will find useful information on how to contact the Winegard support team If you are experienc...

Page 18: ... need the cellular provider to supply you with an approved SIM card Mini SIM Standard SIM 2FF 25mm x 15mm x 0 76mm You may also need them to provide the correct APN Access Point Name for this SIM card We have listed the current APN in the Operation portion of this manual but they are subject to change at the provider s discretion When you contact your cellular provider you may be required to provi...

Page 19: ...ed and reattach the Gateway to the mounted location See the installation section of this manual on how to secure the Gateway NOTE When using a third party data plan some features will be unavailable such as the Data Plan page For information about data usage contact your cellular provider NOTE After you have successfully swapped your SIM card you will need to update the software of the Gateway to ...

Page 20: ...the correct APN from the table below or the one that your cellular provider provided to you when you requested your SIM card in the CELLULAR APN field Also be sure that the Winegard APN check box is NOT checked Step 4 Click on the CHANGE PROVIDER button Step 5 Once the download is completed click on the PROCEED button if available to start the flash procedure Next click on the 4G LTE ONLY Internet...

Page 21: ...eration Let Winegard keep you connected to the Internet while on the road using our FREE Connected app for all Winegard Internet products 20 NOTE The initial ADMIN PASSWORD is admin necT Widgets er Setup Channel Strength In the Settings screen you are able to change the Local and Guest Network Name SSID and passwords In the Advanced Settings screen you are able to change the IP address modify save...

Page 22: ...vements Internet Source Switch between WiFi 4G LTE or turn off internet Switching between internet options will prompt the message to the left Make sure your phone or tablet is set to auto connect and that a connection to another network has not been made during this change Selecting the Buy Data button will direct you to the Winegard sign on screen Enter your account user name and password or cre...

Page 23: ...the Gateway system 2 Contact Winegard at 1 800 320 9992 If you have changed your password you have 2 options 1 To return to factory default see page 16 This will restore the unit to the original factory settings Then you may log in using the factory SSID and password located on the front of this manual or on the backside of the Gateway 2 Contact Winegard at 1 800 320 9992 Problem What do I do if 1...

Page 24: ...o your web address bar This should force the splash page to load Problem I have data but I am not able to connect to the internet The Internet Status field continuously gives messages but never connects Solution 1 Ensure that you have coverage in your location To view the 4G LTE nationwide coverage map for the Winegard Data Plan visit www winegard com connect 2 The Winegard 4G will not work in Mex...

Page 25: ...in Air 360 GPS 1 in Gateway WiFi Range Up to 1 3 mile SIM Card Port Mini SIM 2FF 25mm x 15mm x 0 76mm Compatible Carriers Winegard Data Plan Verizon AT T For complete list of compatible carriers www winegard com connect Power Rating DC 9 16V 1A Operating Temperature Range 30 C to 70 C 22 F to 158 F Weight 0 8 lb Dimensions 8 13 l x 8 13 w x 1 68 d Warranty Support Warranty 2 Years Parts 1 Year Lab...

Page 26: ...s not possible This device and its antenna s must not be co located or operating in conjunction with any other antenna or transmitter FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 25 cm between the radiator and your body This device and ...

Page 27: ...e expiration of the warranty period Winegard Company will at its option either repair or replace the product This Limited Warranty does not apply if the product has been damaged deteriorates malfunctions or fails from improper installation misuse abuse neglect accident tampering modification of the product as originally manufactured by Winegard in any manner whatsoever removing or defacing any ser...

Page 28: ...ompany shall be held liable for any errors or omissions in this manual Information provided in this manual was accurate at time of printing If the antenna does not function as expected please contact Winegard Co Winegard Company 2736 Mt Pleasant Street Burlington IA 52601 1 800 288 8094 Fax 319 754 0787 www winegard com Printed in U S A 2019 Winegard Company Rev2 9 19 2452438 ...

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