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Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Mon.- Fri. Hours: 7 am to 6 pm MST.
3. BLINkING ORANGE for 800 & 1900 MHz
If the light on the Signal Booster is blinking orange the Signal Booster is
experiencing receiver overload . The Signal Booster has protection shut
off circuits to prevent the disruption of cell towers . If the light is blinking
orange, this indicates that the booster has
shut down
due to close
proximity to a cell tower . First, turn down the downlink (DL) gain control
until you get a blinking green light . The booster is now working with
reduced gain . If the gain is not adequate for good coverage, you will
need to turn the gain to maximum and then turn the Outside Antenna
away from the cell tower until the light turns to blinking green . If the
booster will not respond, turn the gain down 5 dB and move the Outside
Antenna . Continue to adjust the gain and the antenna position until the
light turns blinking green . Contact Wilson Electronics Technical Support
Team for assistance: 866-294-1660 .
4. SOLID RED for 800 & 1900 MHz
If the light on the Signal Booster is solid red, this indicates that
the Signal Booster has shut down on that frequency to prevent an
oscillation (feedback) . First, make sure that all the connections are
tight . Then reduce the gain of the booster in small increments by
rotating the downlink (DL) gain control, counter clockwise, waiting 5
seconds between each adjustment for the booster to reset . Continue
this adjustment until the light turns blinking or solid green . When you
are turning down the gain, you are reducing the inside coverage area .
If the amount of coverage area is sufficient for your needs and the
light is green, the installation is complete . If the coverage area is not
large enough, it is necessary to increase the separation distance of
the antennas by moving them horizontally or vertically farther apart,
or both . Then increase the gain until the red light comes on, and then
slightly keep decreasing the gain until the green or blinking green
light appears . If after separating the antennas your coverage area is
still too small, contact Wilson Electronics Technical Support Team for
assistance: 866-294-1660 .
Note:
Reduce the downlink gain if the phone shows good signal
strength but can not make calls. This happens when the separation
between the uplink and downlink gains is too much.
If your installation takes longer than 15 minutes, it is possible to re-
enter the installation mode by disconnecting and reconnecting the
power supply from the Signal Booster .
5. SOLID GREEN
The indicator light on the Signal Booster will be a solid green after the
first 15 minute installation period, if the unit is powered up and working
properly .
