Wideye FX 250 User Manual Download

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REGULATORY INFORMATION

INDUSTRY CANADA STATEMENT:

SAFETY INSTRUCTIONS

IMPORTANT INFORMATION TO INSTALLERS AND USERS

INTRODUCTION 6

OVERVIEW OF THE FLEETBROADBAND SYSTEM

MAIN UNITS

GETTING STARTED

USING THE PRIMARY HANDSET

USING THE WEB CONSOLE

TROUBLESHOOTING 114

LIST OF CONTENT:

FX 250 / FX 500 User Manual

Summary of Contents for FX 250

Page 1: ......

Page 2: ...NS 3 IMPORTANT INFORMATION TO INSTALLERS AND USERS 5 1 INTRODUCTION 6 2 OVERVIEW OF THE FLEETBROADBAND SYSTEM 8 3 MAIN UNITS 9 4 GETTING STARTED 14 5 USING THE PRIMARY HANDSET 19 6 USING THE WEB CONSO...

Page 3: ...ar installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct...

Page 4: ...y that the accessory Product brand name as Wideye and models Skipper FX 500 FleetBroadband satellite communication system to which this declaration relates is in conformity with the following standard...

Page 5: ...tenna Radiation Warning and Distance to other Radiation Equipment During transmission the antenna in the system radiates high power levels of radio frequency This radiation is considered health hazard...

Page 6: ...necessary to obtain permission from the local telecommunications regulatory authorities of the country you are operating from Using your equipment in any country without permission causes you to run t...

Page 7: ...st be used as provided by the manufacturer or authorized dealer Do not substitute any one of the system which is not provided by the manufacturer or authorized dealer Should needs of servicing or repl...

Page 8: ...from Inmarsat Through a maritime BGAN antenna it provides constant simultaneous access to voice and high speed data in a compact solution Allowing you to run online operation systems and still having...

Page 9: ...11 ports for the BDUs of the FX 250 and FX 500 are illustrated below Services FX 250 FX 500 Coverage Voice fax and data are available globally except for the extreme polar regions Voice 4kbps AMBE 2 3...

Page 10: ...sts The user can make phone calls access the Internet check e mail download files or perform any other Internet activity using the terminals The network is provided by Inmarsat and uses three geostati...

Page 11: ...squint technology The simple and robust electro mechanical system with one motor per free axis provides full coverage in azimuth and elevation Tracking is accomplished by measuring signals being cont...

Page 12: ...terfacing field and enables users to have optimal connectivity no matter what the conditions or your position at sea The BDU has a built in Web Console which can be accessed from a computer connected...

Page 13: ...ED is assigned to the following function BDU Terminal Status ADU Status Registered to Network Status SIM Card Slot The BDU has a SIM Subscriber Identity Module card slot located at the connector panel...

Page 14: ...the BDU 1 Resettable Circuit Breaker 2 Grounding Stud 3 Power Switch 4 DC Power Connector 5 Antenna N Type Connector 6 PoE Ports RJ45 7 LAN Ports RJ45 8 SIM Card Slot 9 Fax Port RJ11 10 Phone Port RJ1...

Page 15: ...d receiving voice calls and sending SMS using an interface similar with a mobile phone It can serve as a remote access for user to access various BDU functions The Primary Handset connector is plugged...

Page 16: ...rea Below Deck Unit To be installed in protected area 12V 24V DC AC DC Power Supply Unit NewMar Primary Handset Non SOLAS CS Safety Voice Distress Console GPS O P NEMA 0183 Navigation Equipment I O In...

Page 17: ...Service Provider for more information 1 Tilt up the SIM card slot rubber cover as shown Note Make sure the BDU is switched off before inserting or removing the SIM card 2 Position the SIM card with it...

Page 18: ...the Primary Handset Port 1 Plug in the Primary Handset connector into the Handset port on the BDU front panel Make sure the key of the handset is aligned to the red mark of the handset port 4 2 3 Con...

Page 19: ...Steady Green BDU has powered up successfully Steady Red BDU detects failure Blinking Amber Switching OFF BDU ANTENNA Steady Amber ADU is powering up Steady Red ADU is not OK Error Blinking Amber ADU...

Page 20: ...ther with it Note You will need to enter the PIN at start up if the FBB BDU has been powered down Follow these steps to enter the SIM PIN Using the keypad on the Primary Handset enter the SIM PIN Pres...

Page 21: ...es as a remote access UE User Equipment for you to access various configurations supported by the BDU Primary Handset offers the following features Making standard CS voice calls Making standard strea...

Page 22: ...You will be able to access all the menus and making voice or data calls once the Primary Handset is ready 5 2 2 PIN mode User is required to enter the correct PIN password before proceeding to Full fu...

Page 23: ...y Navigation Keys 6 Select Left Key 7 Select Right Key 8 Call Send key 9 End key 10 Keypad Alpha numeric 11 Mode Key 12 Clear Key 13 Microphone 14 Service Port 15 Ringer The ringer is located at the b...

Page 24: ...guiding text shown on the display above the key Right selection key The function of this key depends on the guiding text shown on the display above the key Call Answer key After entering a phone numbe...

Page 25: ...t a To quickly change the text input method when writing text press this key repeatedly and check the indicator at the top of the display In standby mode press and hold this key to set the Primary Han...

Page 26: ...us symbol informing you about the operating conditions of the BDU Satellite The indicator line shows status symbol informing you about the satellite service Handset Status Indicator line The indicator...

Page 27: ...inactive available in Manage profiles sub menu only Data connection is active Ciphering is enabled Radio silent is enabled Primary Handset keypad lock is active Primary Handset disconnected from BDU...

Page 28: ...number 2 Press key Using Contacts or Call Log list from the Primary Handset Enter the Contacts list of the Primary Handset scroll to the desired number and press key or Enter the Log list of the Prim...

Page 29: ...27 FX 250 FX 500 User Manual Adjusting volume during a call Use the 4 way navigation ring to adjust the volume Press down key to decrease the volume Press up key to increase the volume...

Page 30: ...ain menu of the Primary Handset includes nine 9 menu options with each menu option having their respective sub menus You can use the 4 way navigation ring to navigate to the desired menu option and pr...

Page 31: ...n SIM card The following options are available when pressing the Left selection key while browsing through the contacts New contact Add new contact to the memory To add contact 1 Select New contact 2...

Page 32: ...ntact to the speed dial list Reload Contacts Select this to reload contacts from the BDU SIM card into the local memory of the Primary Handset Memory Status Select this to view the memory status of th...

Page 33: ...sub menus Missed calls Received calls Dialled calls Call history of the particular category is displayed in chronological order when selected Up to 5 latest entries of each category can be saved The...

Page 34: ...ntry when browsing through or viewing the call log by pressing the Call key Clear call lists Select this to clear the call log entries Available log options are Missed calls Received calls Dialled cal...

Page 35: ...ontain options for incoming and outgoing call types Select this to configure the call type settings The following options are available when pressing the Left selection key while browsing through the...

Page 36: ...ssign and press from the option 5 Select the desired contact to assign to the speed dial list 6 Press to confirm your selection Delete Remove contact from the selected entry This option is not availab...

Page 37: ...file has been created in the Primary profile list as a default profile The profiles listed in the list are Standard 32k Streaming 64k Streaming 128k Streaming You can press the Left selection key for...

Page 38: ...Specify the user name for Static IP configuration Default is blank for Dynamic IP configuration Password Specify the password for Static IP configuration Default is blank for Dynamic IP configuration...

Page 39: ...s 32k Error correction Contain options to enable or disable error correction Default is disabled Secondary Profiles The profiles listed in the list are FTP Quick Link Quick Time Media Real Media Strea...

Page 40: ...nding on whether there is an active connection you can press the Left selection key for the following options Activate primary This option is available when there is no active data connection Select t...

Page 41: ...settings related to SMS with the following sub menus New Message Select this to create and send a new message To create new message 1 Select New Message by pressing the key A SMS editor will be displa...

Page 42: ...op of the display ABC Capital letters 123 Numbers abc Small letters Abc Initial Capital letter followed by small letters To add a number in alphabet mode press and hold the desired number key Insertin...

Page 43: ...elected message This option is not available when viewing the message Reply Select this to reply to the selected message sender Delete Delete selected message Note You can also delete the selected mes...

Page 44: ...ave Save the selected message into the Draft folder Add to contact Select this to add the phone number of the selected message into the contact list Note You can also make a voice call to the selected...

Page 45: ...ub menu Message Centre Select this to set the number of the SMS service centre Save sent message Select this to enable or disable the saving of sent messages When this option is enabled all successful...

Page 46: ...P address of the BDU is 192 168 1 35 Subnet Mask Specify the subnet mask of the BDU The default subnet mask of the BDU is 255 255 255 0 DHCP settings Display the status and settings of the DHCP server...

Page 47: ...ice and PS data services terminated whenever a new satellite is manually selected from the list The BDU can only re register with the network once it has successfully locked onto the newly selected sa...

Page 48: ...gured settings of all the listed conditions to the network Cancel all Deactivate all condition settings Note Operations on this level affect all forwarding conditions and hence it may take some time t...

Page 49: ...l calls except to home country q Incoming if abroad Barring of all incoming when roaming You can press the Left selection key for options available when browsing through the list of barring conditions...

Page 50: ...llow you to configure settings that are related to caller identifications Setting Contain options to configure for USA or Europe caller ID type Send Caller ID Allow you to enable disable sending of yo...

Page 51: ...nd Time of acquisition on the BDU Transceiver Info Display a list of information of the BDU v Manufacturer Manufacturer name of the BDU v Software version Software version of the BDU v Model Model nam...

Page 52: ...DU Limited reset Perform limited reset on the BDU Apart from full factory reset that is not available in Primary Handset limited reset only resets a small portion of the BDU settings Stored GPS status...

Page 53: ...ot been changed before the PIN can be enabled Disable Disable the selected PIN You will be asked to key in the existing PIN or default PIN if it has not been changed before the PIN can be disabled Ter...

Page 54: ...er Manual 52 Change Change the PIN to a new one You will be asked to key in the existing PIN or default PIN if it has not been changed before the PIN can be changed Note PIN has to be enabled before i...

Page 55: ...econds to 1 minute Note The backlight will be slightly dimmer and finally off when there is no keypad activity after sometime However this feature is not available when the setting is set to Always On...

Page 56: ...settings Allow you to configure default factory settings of the Primary Handset Contains the following settings Factory reset Perform factory reset on the Primary Handset About Display a list of infor...

Page 57: ...puter to the FBB BDU using a LAN cable 2 When the connection has been established open the web browser 3 Type http 192 168 1 35 in the Address field and press Enter 4 When the Login screen appear type...

Page 58: ...ch will take a few minutes Once the process is completed you will see the following message appearing at the bottom line of the Web Console Registered to Network but no active data connection exists Y...

Page 59: ...These icons indicate the status of the FBB BDU Orange indicates the item is active Grey indicates the item is inactive Setup Phone SMS Data Settings Terminal Info Phonebook Compose Connection Language...

Page 60: ...Icon Indicates the Packet Switch service status Internet Indicates the Packet Switch service status Internet Browsing FTP email GPS icon Indicates if a new GPS fix is available or not Status Indicato...

Page 61: ...strength Temperature GPS Status Elevation angle and Registration status Signal Indicates the received signal strength C No in dB Hz Temperature Indicates the UE s current operating temperature status...

Page 62: ...ick the Satellite Selection to view the visible satellites The visible satellites will be displayed for your selection It also displays the satellite information that your Antenna Unit s is locked on...

Page 63: ...ete entries on your Phonebook list You can make and send SMS messages directly from your Phonebook entries View option The View option allows you to view the Phonebook entries from the different stora...

Page 64: ...er of entries available 150 Adding a new Phonebook entry 1 Click Add 2 Enter the Name and Phone number 3 Select the storage location and click Save Editing a Phonebook entry 1 Select the entry from th...

Page 65: ...se steps to send SMS from the Phonebook 1 Select the entry from the Phonebook list 2 Click Send SMS 3 The Phonebook console switches over to the Compose SMS console 4 Type in the text message and clic...

Page 66: ...ll To view the list of dialed calls only Received Call To view the list of received calls only Missed Call To view the list of missed calls only Sending SMS from the Call History list Follow these ste...

Page 67: ...ll History entry Follow these steps to delete a Call History entry 1 Select the entry from the Call History list 2 Click Delete 3 Click Ok to confirm or click Cancel to abort deleting the entry 4 Clic...

Page 68: ...xt messages Simply enter a mobile number type your message and click Send II Inbox Shows the details Sender information Message Date and Time stamp of all SMS received III Sent Shows the details Recei...

Page 69: ...r message using Unicode UCS2 text message such as message typed in Chinese Japanese etc For sending a long SMS to another BGAN transceiver the message is limited to 608 characters using 7 bit encoded...

Page 70: ...a SMS 1 Click on a SMS to select it The selected SMS will be highlighted in light blue 2 Click Reply 3 Click OK to reply with the original contents or Cancel to reply without the original content The...

Page 71: ...ill be sent to the recipient Deleting a single SMS from the Inbox list Follow these steps to delete a single SMS from the Inbox list 1 Click on a SMS to select it 2 Click Delete 3 Click OK to confirm...

Page 72: ...s Receiver information Message Date and Time stamp of all SMS sent Resending a sent SMS Follow these steps to resend a sent SMS sending the same SMS to the same receiver 1 Click on a SMS to select it...

Page 73: ...The Sent console switches over to the Compose console 4 Enter the receiver s number in the Phone No field 5 Click Send The SMS will be sent to the recipient Deleting a SMS from the Sent list Follow th...

Page 74: ...t the message by checking the checkboxes beside each SMS 2 Click Delete 3 Click OK to confirm the delete or Cancel to abort the delete 4 Click Refresh to refresh the Sent list IV Draft Stores SMS save...

Page 75: ...The Draft console switches over to the Compose console 3 Enter the receiver s number in the Phone No Field 4 Click Send to forward the SMS The SMS will be forwarded to the recipient Deleting a SMS fr...

Page 76: ...Delete 3 Click OK to confirm the delete or Cancel to abort the delete 4 Click Refresh to refresh the Draft list 1 Click on Data icon Data menu provides the following options I Connection II Primary P...

Page 77: ...connected APN and the assigned public IP Address details will be displayed You can proceed to access the Internet and use the related features 3 To disconnect the data connection click Disconnect The...

Page 78: ...From Profile 7 to Profile 10 you can create your own customized primary profile Note The Standard profile is set as the default primary profile and the default connection type is standard this is char...

Page 79: ...ected Follow these steps to use Static IP Address 1 Select Static IP Address and enter the IP Address in the space provided 2 Check the Header Compression checkbox if it is required to use Header Comp...

Page 80: ...his feature sets the FBB BDU to direct incoming traffic on certain TCP UDP port to a specific port on a local PC IP Address Follow these steps to add a new forwarding rule 1 Click the Add button 2 Ent...

Page 81: ...xample listening port of the particular service for example TCP port 80 for web server on the PC that is connected to the FBB BDU 6 Click Apply to allow the settings to take effect V Firewall By defau...

Page 82: ...X 250 FX 500 User Manual 80 3 Once the Firewall service is activated a pop up message box indicates the Fire wall service is activated and requires rebooting of terminal for the service to take effect...

Page 83: ...User Manual Enable Firewall Settings 1 Navigate to Data Firewall Setup to enable Firewall protection 2 Select Enable 3 Click Update Incoming Rule To add and define up to 10 rules to allow or reject i...

Page 84: ...FX 250 FX 500 User Manual 82 Outgoing Rule To add and define up to 10 rules to allow or reject outgoing packets...

Page 85: ...83 FX 250 FX 500 User Manual DoS Protection To add to enable block packets from public network By default the DoS is disabled...

Page 86: ...rt Scan Protection To enable block other packets from public network By default the Port Scan Protection is disabled Service Filtering To prevent external network accessing your terminal By default th...

Page 87: ...85 FX 250 FX 500 User Manual Administrator Control To block any keyword in the content of the accessing page...

Page 88: ...be used for data connection Follow these steps to select the Ethernet mode 1 Select the desired mode to be used during the data connection Router Single User is with NAT PAT disabled Router Multi User...

Page 89: ...inal Info III Ethernet IV Telephony V PIN VI SMS VII Wi Fi VIII Tracking IX Admin X Support XI Accounts XII About I Language Select the desired language for the Web Console to be displayed Spanish Chi...

Page 90: ...about the UE Error Event Logs and Call Logs Information Displays information about the Manufacture ID Software version Model ID IMEI number IMSI number only when a SIM card is inserted Subscriber numb...

Page 91: ...nd streaming data sessions Call Log Displays the total call usage and total data usage Click clear to reset counter III Ethernet 1 Click Ethernet to view and edit the Ethernet settings 2 Click Update...

Page 92: ...w the settings to take effect Reject List All PCs Laptops will be allowed to access the TU except for those MAC addresses listed in the Reject List Allow List All PCs Laptops will be denied access to...

Page 93: ...S Caller Line ID Phone connected from the Telephone Interface Configuration drop down menu 2 Click Update to allow the setting to take effect Port Configuration For each of the 3 ports a choice of the...

Page 94: ...KHz high quality fax call will be available Caller ID 1 Click Retrieve to get current setting of the Allow called party to see your number configuration 2 To change the setting select Yes No or Accord...

Page 95: ...all Waiting 1 Click Retrieve to get current setting of the Enable call waiting configuration 2 To change the setting select Yes or No for the Enable call waiting configuration 3 Click Apply to allow t...

Page 96: ...barred or deselect the scenario to disable the corresponding call barring 3 In the Barring PIN field input a PIN for call barring setup 4 Click Apply to allow the corresponding setting to take effect...

Page 97: ...t the phone number where the incoming calls should be forwarded to country code telephone number 4 If the Divert if not answered option is selected select from the Divert After seconds drop down list...

Page 98: ...to make out going calls If the administrator can only enter one number or country code users can only call this number or within the country b Blocked List Similar to the Allowed List once the number...

Page 99: ...number in the Enter Old PIN field 2 Enter the new PIN number in the Enter New PIN field 3 Re enter the new PIN number in the Re enter New PIN field 4 Click Change PIN Password The Transceiver PIN is...

Page 100: ...the space provided and click Update PIN Follow these steps to change the PIN Password 1 Enter the old PIN number in the Enter Old PIN field 2 Enter the new PIN number in the Enter New PIN field 3 Re...

Page 101: ...your distributor or service provider if you do not know the Service Center Address VII Wi Fi By default the Wi Fi is disabled Setup 1 Select Enabled to turn on the Wi Fi module Go to Wireless Setting...

Page 102: ...hows you software version and MAC address Wireless Settings 1 Select Enabled to allow the WI Fi network access to Wi Fi enabled devices 2 Choose ideal network mode channel bandwidth and channel 3 If r...

Page 103: ...ings of the Wi Fi module 1 Select the security mode and authentication key Note There are four sets of security passwords available for your security configuration and you can only select one set of p...

Page 104: ...P Data mode only 7 Key in server Port number IP Data mode only 8 Server Connection type is fixed to TCP IP Data mode only 9 Key in the Distance interval 10 Key in the speed limit alarm 11 Key in 3 aut...

Page 105: ...o channel the tracking data traffic unlike the APN defined under DATA Primary profile which is used for user data traffic such as Web browsing FTP Email etc By default the SIM is selected which mean t...

Page 106: ...4 Click Update 5 The Web Console login password is now changed Firmware Upgrade Firmware upgrade is to update your FBB BDU with the latest firmware Please refer to your respective distributor for you...

Page 107: ...t Firmware Upgrade Read the Disclaimer message carefully before proceeding with the Firmware Upgrade 3 Click Firmware Upgrade The FBB BDU will reboot into Safe mode Note All LEDs will turn to amber co...

Page 108: ...location of the new firmware select and click Upload 5 Firmware upgrade will take approximately 10 to 12 minutes to complete 6 You will be prompted with the Result Firmware Upgrade Completed message...

Page 109: ...o update the Web Console page after reboot Factory Reset To perform a Factory Reset enter the Security code 0000 and click Factory Reset Warning All the settings and user data e g Phone Book GPS etc o...

Page 110: ...lick Save Now GPS Output By default FBB BDU Transceiver Unit outputs the GPS data in NMEA format at 9600bps via the NMEA 0183 Connector for GPS output For technician who wants to diagnose the system h...

Page 111: ...nabled or Disabled respectively and click Update to make the change to take effect Remote access By enabling the Remote Access option user can remotely from shore access the terminal s web console via...

Page 112: ...current settings you may choose Full backup or Partial Backup 1 Full backup This apply only on the same terminal and not for distribution 2 Partial backup It allows distribution of certain settings to...

Page 113: ...111 FX 250 FX 500 User Manual Feature Displays the Optional Feature for Fax enabled To activate the Fax feature activation PIN is required Please contact your DP for assistance...

Page 114: ...emote access of web console the user can configure the port number different from the default Port number 80 if user wants to host a web server on the PC attached to the UT HTTP Redirect When enabled...

Page 115: ...e support telephone number support email address Support URL and Services URL The information shown is for sample purpose only XI Accounts Select Add to add new user 1 Select Delete to delete specific...

Page 116: ...up Blinking amber ADU is calibrating Blinking green System is searching for satellite Steady green System is locked onto a satellite and ready for use Steady red System failure in ADU User action requ...

Page 117: ...sure that there is a proper connection at the GPS output port Ensure that the GPS output is set to Output NMEA data via the Web Console Symptoms Descriptions Remedial Actions No LAN indication Ensure...

Page 118: ...BDU Hang up and retry the call again Unable to receive incoming call Ensure that the line is not engaged by any other telephony devices Ensure that all other telephony devices are hang up properly Ens...

Page 119: ...during incoming outgoing call Ensure the Primary Handset connector is inserted into the handset port properly Hang up and retry the call again Try to reboot the BDU Distorted audio during incoming out...

Page 120: ...168 254 254 Always On feature is not working Ensure feature is enabled via Web Console A standard background connection has to be manually activated for the first time after enabling this feature Data...

Page 121: ...antenna s location on the vessel the vessel s route may cause the ADU s line of sight to be blocked by any structure of the vessel depending on the elevation of the satellite Symptoms Descriptions Re...

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