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To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.
com. To provide warranty service, your dealer will need your name and address, purchase date and serial number, and the
nature of the problem with the unit.
To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below.
This list changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.
Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original
Equipment repair parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.
MASTER PARTS DISTRIBUTOR LIST
Parts Not Under Warranty
Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distribu-
tors list. For best results, the
service person or dealer
should order parts through the distributor. Parts can be shipped directly to the
service person/dealer
.
Warranty Parts
Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is
required
for
warranty parts.
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name plate on your equipment. Then determine the Part Number (
not
the Index Number) and the Description of each part from the fol-
lowing illustration and part list. Be sure to give all this information . . .
Appliance Model Number
Part Description
Appliance Serial Number
Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
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HOW TO ORDER REPAIR PARTS
Dey Distributing
:LOORZ/DNH%RXOHYDUG
HLJKWV01
Phone:
Toll Free:
Website:
www.deydistributing.com
Parts: Heater, Hearth and Grills
Victor Division of F. W. Webb Company
/RFXVW6WUHHW
+DUWIRUG&7
Phone:
Toll Free:
Fax:
Toll Free Fax:
Websites:
www.fwwebb.com & www.victormfg.com
Parts: Heater, Hearth and Grills
East Coast Energy Products
(DVW5RXWH
:HVW/RQJ%UDQFK1-
Phone:
Toll Free:
Fax:
Website:
www.eastcoastenergy.com
Parts: Heater, Hearth and Grills