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Whirlpool WFW3090GW Service Manual Download Page 69

PRODUCT SPECIFICATIONS &

WARRANTY INFORMATION SOURCES

IN THE UNITED STATES:

FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL:

FOR WHIRLPOOL PRODUCTS: 1-800-253-1301

    

FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:

THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174

HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN

AUTHORIZED IN-HOME SERVICE PROFESSIONAL

FOR LITERATURE ORDERS (CUSTOMER EXPERIENCE CENTER): 

PHONE: 1-800-851-4605

FOR TECHNICAL INFORMATION AND SERVICE POINTERS: 

www.servicematters.com

IN CANADA:

FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL

PHONE: 1-800-461-5681

FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:

THE TECHNICAL ASSISTANCE LINE: 1-800-488-4791

HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN              

AUTHORIZED IN-HOME SERVICE PROFESSIONAL

Summary of Contents for WFW3090GW

Page 1: ...L 92 SERVICE MANUAL WHIRLPOOL 1 9 2 3 CU FT COMPACT FRONT LOAD WASHERS W11040042A Multimedia Enhanced WFW3090GW 1 9 CU FT WFW5090GW 2 3 CU FT ...

Page 2: ...Guide or Installation Instructions provided with the washer GOALS AND OBJECTIVES The goal of this Service Manual is to provide information that will enable the In Home Service Professional to properly diagnose malfunctions and repair the WHIRLPOOL COMPACT FRONT LOAD WASHER The objectives of this Service Manual are to Understand and follow proper safety precautions Successfully troubleshoot and dia...

Page 3: ...GNOSTIC GUIDE 2 4 SELF DIAGNOSTIC MODE 2 4 ACTIVATING SERVICE DIAGNOSTIC MODE 2 4 SERVICE TEST CYCLE 2 4 EXIT SERVICE DIAGNOSTIC MODE 2 4 SERVICE TEST CYCLE CHART 2 5 FAULT ERROR CODES TABLE 2 6 TROUBLESHOOTING GUIDE 2 11 NOTES 2 14 SECTION 3 COMPONENT TESTING COMPONENT TESTING SAFETY INFORMATION 3 2 WIRING DIAGRAM 3 3 COMPONENT TESTING 3 4 TEST 1 ACU POWER CHECK 3 4 APPLIANCE CONTROL UNIT PINOUTS...

Page 4: ...4 7 REMOVING THE TOP PANEL 4 8 REMOVING THE WATER VALVE ASSEMBLY 4 9 REMOVING THE PRESSURE SWITCH 4 10 REMOVING THE INTERFERENCE FILTER 4 11 REMOVING THE DISPENSER HOUSING 4 12 REMOVING THE APPLIANCE CONTROL UNIT ACU 4 13 REMOVING THE HEATER 4 14 REMOVING THE CONSOLE USER INTERFACE 4 15 REMOVING THE FRONT PANEL ASSEMBLY 4 16 REMOVING THE DRAIN PUMP ECO BALL 4 17 REMOVING THE DIRECT DRIVE MOTOR 4 1...

Page 5: ...neral safety parts and information for the Whirlpool Compact Front Load Washer Washer Safety General Information Control Panel and Features Washer Maintenance Model Serial Number Location Tech Sheet Location Model Serial Number Nomenclature Cleaning the Drain Pump Filter Draining Residual Water Product Specifications ...

Page 6: ...ll you what can happen if the instructions are not followed Your safety and the safety of others are very important We have provided many important safety messages in this manual and on your appliance Always read and obey all safety messages This is the safety alert symbol This symbol alerts you to potential hazards that can kill or hurt you and others All safety messages will follow the safety al...

Page 7: ... normal soils from fabrics Quick Wash Cycle Wash an outfit today and wear it out tonight using the Quick Wash cycle that cleans small lightly soiled loads Handwash Cycle The Handwash cycle uses lower spin speeds combined with reduced tumbling to soak the load and clean clothes gently Wool Cycle Cool water and slow spin speeds clean washable delicates and provide everything expected from gentle fab...

Page 8: ...the clothes soaking until you touch the Start Pause button to continue the drain and final spin C 2 5 B A D A B 8 3 9 1 2 5 6 A B C D A B 4 7 6 4 4 Control Panel and Features 1 POWER BUTTON Touch and hold until the indicator above the Program button lights up The indicators above all the buttons will scroll from left to right as the washer turns on Symbols appear on the control panel and sounds ar...

Page 9: ... Option button until the key symbol goes off START PAUSE BUTTON Touch to start or touch and hold to pause a program cycle When you start a program cycle the display shows an animation of chasing LEDs This indicates the washer is estimating dry load size Once the load size is estimated water will be added to start the wash cycle 8 9 Liquid fabric softener compartment Automatically dilutes and dispe...

Page 10: ...l back the rubber door seal and clean the entire surface with the textured side of an affresh Machine Cleaning Wipe Cleaning the Inside of the Washer This washer has a special cycle that uses higher water volumes in combination with affresh Washer Cleaner to thoroughly clean the inside of the washer Steam washer models also utilize steam to enhance cleaning in this special cycle NOTE Read these in...

Page 11: ...sported in the upright position To avoid structural damage to your washer it must be properly set up for relocation by a certified technician Removing the Dispenser To remove 1 Pull dispenser drawer out until it stops 2 Press down on the release tab and pull straight out to remove the dispenser 3 Lift off cover panel by pulling straight up To replace 1 Slide cover panel back onto posts on dispense...

Page 12: ...Front Load Washer GENERAL INFORMATION Model Serial Number Label Tech Sheet Location Model Serial Number Label Location Tech Sheet Location Access under top panel on top of dispenser assembly Model WFW5090GW0 Serial CF62510000 ...

Page 13: ...Cu Ft 24 YEAR OF INTRODUCTION G 2017 COLOR CODE W White ENGINEERING CHANGE 0 Basic Release 1 First Revision 2 Second Revision Model Serial Number Nomenclature SERIAL NUMBER C F 6 25 10000 PRODUCTION SITE C CLYDE OH SOURCE PRODUCTION F Whirlpool Naples Italy YEAR OF PRODUCTION 6 2016 7 2017 WEEK OF PRODUCTION 2 Digits that represent the week of the year PRODUCT SEQUENCE NUMBER 5 Digits that represe...

Page 14: ...l the base panel CLEANING THE DRAIN PUMP FILTER DRAINING RESIDUAL WATER cont CLEANING THE DRAIN PUMP FILTER DRAINING RESIDUAL WATER 1 Push the tabs located on both sides of the base panel to release it then remove 2 Place a broad flat container beneath the drain pump filter to collect the drain water 3 Slowly turn the filter counterclockwise until water flows out Let the water flow out without rem...

Page 15: ... Fabric Softener Internal Heater Yes Out of Balance Sensing Yes Suspension System 2 Springs 3 Dampers Cycles 10 Clean Washer Delicates Hand Wash Heavy Duty Normal Quick Wash Rinse Spin Spin Only Synthetics Wool Wash Rinse Temperatures Rinse Cold Wash Cold Cool Colors Warm Hot Extra Hot Spin 5 High Low Max Extract Medium Off OPTIONS Delay Start Up to 20 hours Pre Soak Yes Washer Option Selections C...

Page 16: ...1 12 n Whirlpool Compact Front Load Washer GENERAL INFORMATION Notes ...

Page 17: ...es diagnostic fault codes and troubleshooting information for the Whirlpool Compact Front Load Washer Manually Unlocking the Door Lock System Control Panel Abbreviations Diagnostic Guide Service Diagnostic Mode Activating Service Diagnostic Mode Service Test Cycle Service Test Cycle Chart Fault Error Codes Troubleshooting Guide ...

Page 18: ...Drain Pum Appliance the washe or similar laying the washer sli it later R rear of the nut driver to the ACU ACU to the dampers ACU slots Figure 11 cabinet W make sure in place MANUALLY UNLOCKING THE DOOR LOCK SYSTEM 1 Unplug washer or disconnect power 2 Remove the base panel at the bottom front of the washer 3 Pull the ring shaped tab protruding at the lower right corner of the washer see Figure 9...

Page 19: ...ace 2 DELAY WASH and OPTIONS buttons press DELAY WASH 4 times within 5 seconds while pressing and holding OPTIONS button to enter Service Diagnostic Mode 1 POWER button press and hold until display turns on indicator above the Program button lights The indicators above all the buttons scroll from left to right as the washer turns on Symbols appear on the control panel and sounds are played 2 DELAY...

Page 20: ...ay Follow the Activating Service Diagnostic Mode instructions on this page SERVICE TEST CYCLE NOTE The Service Diagnostic Mode must be activated before entering the Service Test Cycle CS see procedure on this page If at any point the user turns the control knob or presses and holds the POWER button the washer exits to standby mode Active Fault Code Display in Service Test Cycle Press the flashing ...

Page 21: ...4 Unbalance and load size is measured Display shows amount of measured unbalance in kg example 0 03 0 03 kg 30 grams of unbalance Motor revs to maximum speed Drain pump turns on Verifies that motor is running at maximum speed Verifies the displayed unbalance Verifies activation of drain pump ACU detects F06 F07 F28 F34 C05 Motor turns off brakes Door is unlocked Washer turns off Verifies unlocking...

Page 22: ...tion Remaining time During Service Test Cycle F01 No Water Detected Entering Washer Or Pressure Sensor Level Not Detected If after about 9 minutes the control has not detected that water is entering the washer the valves are turned off and the Water Faucet LED turns on The washer performs a 5 minute drain procedure to avoid flooding in case the water faucet was open but the pressure sensor did not...

Page 23: ...ting This is a delayed error code User is notified only after the 10th occurrence Possible Causes Check the electrical resistance of the heater Check wire harness connections to the heater temperature sensor and ACU Check the electrical resistance of the temperature sensor failure can occur when temperature sensor resistance does not change with temperature See chart on page 3 14 Check the ACU see...

Page 24: ...the ambient temperature of the laundry area is not too high Make sure that the washer installation is correct particularly if the washer is built in Check motor for a defect see F06 section Check the ACU see TEST 1 ACU Power Check page 3 4 Eventually the Door Open icon will also be on F13 ACU Failure On Door Lock Control Circuit If the ACU detects a defect of the door lock triac or switch F13 is d...

Page 25: ...ace Check the ACU see TEST 1 ACU Power Check page 3 4 F24 Overflow Failure If the ACU has read an overflow level on the pressure sensor the drain pump is turned on for one minute The wash cycle will continue The overflow failure condition is reached if the overflow signal is detected five times in the same wash cycle In an overflow condition the door will remain locked and the drain pump will run ...

Page 26: ...ll be displayed NOTE If the ACU is unable to unlock the door use the manual unlocking procedure see page 2 2 In some cases power supply interruption or failure of certain electrical components the door will remain locked as a safety precaution use the manual unlocking procedure Only during Service Test Cycle F34 Maximum Spin Speed Not Reached If during the spin step C04 of the Service Test Cycle t...

Page 27: ...lock icon above the Start button is on If so press and hold to deactivate it Connections between ACU and UI Check connections and harness continuity between ACU and UI User Interface problem See TEST 2 User Interface page 3 6 ACU problem See TEST 1 ACU Power Check page 3 4 Door Won t Lock Door not closed Ensure that door is completely closed Door lock obstructed Check mechanism for obstruction Doo...

Page 28: ... motor Motor problem See TEST 3 Motor Circuit page 3 8 Motor Overheats Mechanical friction Check for obstruction between spin basket and outer tub Harness connections Check harness continuity and connections between ACU and motor Motor problem See TEST 3 Motor Circuit page 3 8 Won t Drain Drain hose installation Reduce drain height if it is 49 Make sure drain hose is not inserted more than 4 5 114...

Page 29: ... Inspect washer panels for bending warpage or damage Check for loose fasteners Ventilation hose becoming disconnected Verify connection of ventilation hose Water level sensor hose slapping on the tub Make sure the hose is fastened properly Poor Wash Performance Please reference Use Care Guide Oversuds 1 Verify use of HE detergent 2 Excessive detergent usage 3 Check drain hose and filter for obstru...

Page 30: ...2 14 n Whirlpool Compact Front Load Washer DIAGNOSTICS TROUBLESHOOTING Notes ...

Page 31: ...ircuits for the Whirlpool Compact Front Load Washer Testing Safety Information Wiring Diagram Component Testing TEST 1 ACU Power Check TEST 2 User Interface UI TEST 3 Motor Circuit TEST 4 Door Lock System TEST 5 Water Inlet Valve TEST 6 Water Level Sensor APS TEST 7 Drain Pump TEST 8 Heater Element TEST 9 Temperature Sensor TEST 10 Dispenser System TEST 11 Equalization Tank Drain Hose ...

Page 32: ... to a green ground connection point or unpainted metal in the appliance Before removing the part from its package touch the anti static bag to a green ground connection point or unpainted metal in the appliance Avoid touching electronic parts or terminal contacts handle electronic control assembly by edges only When repackaging main control assembly in anti static bag observe above instructions IM...

Page 33: ...ACU Heating Element Motor Temperature Sensor User Interface CUIO Pressure Sensor APS DSS J43 Lock Solenoid 60 90 Ω Lock Switch WV DP J15 890 1 1K Ω 12 20 Ω 7 30 Ω HE J41 MOT J36 6 20 Ω 6 20 Ω 6 20 Ω AQS NTC J23 SB PRS UI J21 AC INPUT J42 1 2 2 3 1 APS 3 APS 2 APS 1 5 6 7 1 2 3 Valve 1 Valve 2 Valve 3 5 6 Drain Pump 3 Drain Pump 1 3 4 2 1 15V Data 1 2 3 Motor 1 Motor 2 Motor 3 9 10 11 12 UI 15V 4 U...

Page 34: ... ACU across pins 1 and 2 of connector J42 AC Input IF See Figure 2 page 3 5 If line voltage is present go to step 10 If line voltage is not present check harnesses and connections between the filter and the ACU Visually inspect inside connector housing for bent or damaged terminals Repair as necessary 10 Check UI input voltage Verify that there is 5V between pin 10 and 12 at J21 If there is 5V go ...

Page 35: ... its side to elevate the washer slightly making it easier to upright it later Remove the ACU screw on the rear of the washer cabinet with a 7mm hex nut driver Push the plastic lever attached to the ACU see Figure 10 slide the ACU to the right toward the suspension dampers freeing the ACU tabs from the ACU slots in the washer cabinet see Figure 11 Lift the ACU out of the washer cabinet When placing...

Page 36: ...embly 7 Perform the Service Test Cycle on pages 2 4 and 2 5 to verify repair WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating 3 DO NOT REMOVE OR DESTROY may require the use of needle probes to measure voltage Failure to use needle probes will damage the connectors To ease the pro...

Page 37: ...LED Panel NOTE To disassemble the User Interface UI for replacement the cycle selector knob must be removed From the rear of the UI board push the small white pin releasing the knob cover To remove the inner knob frame from its support unlock the three 3 inner hooks by prying each with a small screwdriver Unclip and separate the UI from its housing Figure 2 User Interface Assembly For Service Tech...

Page 38: ...s C01 C03 C04 on the display the motor is powered and the motor should be moving If it is not replace the ACU 10 Unplug washer or disconnect power 11 Reassemble all parts and panels 12 Perform the Service Test Cycle on pages 2 4 and 2 5 to verify repair MOTOR Figure 2 Direct Drive Motor Strip Circuit ACU MOTOR MOTOR J36 2 J36 1 BU J36 3 W R 6 20 Ω 6 20 Ω 6 20 Ω 3 DO NOT accessible through the slot...

Page 39: ...3 ACU side Resistance should measure according to the following chart Component Resistance Contacts Measured Door Lock Solenoid 60 90 ohms Door must be closed J43 1 J43 2 Door Switch Door Open Open Circuit Door Closed 60 90 ohms J43 1 J43 2 Lock Switch Locked 0 ohms Unlocked Open Circuit J43 2 J43 3 If resistance values are good go to step 6 If any of the measurements are out of range check the ha...

Page 40: ...irs FOR SERVICE TECHNICIAN S USE ONLY 5 Disconnect the J43 connector from the ACU NOTE To measure the door lock switch in the locked position plug in washer or reconnect power Press the POWER button select any cycle and then press START Actuation of the door lock solenoid should be heard At that point unplug the washer and disconnect J43 from the ACU and measure resistance across pins 2 3 ACU side...

Page 41: ...ycle on page 2 4 and 2 5 to verify repair Figure 1 Water Level Sensor ACU PRESSURE SENSOR APS PRESSURE SENSOR 1 J21 7 GND GND 2 J21 6 OUT OUT 3 J21 5 5 VDC 5 VDC WATER LEVEL SENSOR APS FOR SERVICE TECHNICIAN S USE O 6 Unplug washer or disconnect power 7 Reassemble all parts and panels 8 Perform the Service Test Cycle on page 5 to verify repairs TEST 6 Water Level Sensor This test checks the water ...

Page 42: ... Test Cycle on pages 2 4 and 2 5 to verify repair DRAIN PUMP Figure 1 Drain Pump Assembly WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating DO NOT REMOVE OR DESTROY If connector is not inserted properly reconnect J15 and repeat step 2 6 Remove connector J15 from the ACU With an oh...

Page 43: ...nect the wire connectors from the heating element See Figure 8 7 Using an ohmmeter measure the resistance across the two heating element terminals If the resistance is 7 30 Ω the heating element is good replace the lower main harness If the resistance is open replace the heating element Drain pump connector Temperature Sensor Figure 8 Heater Temperature Sensor Assembly Heater Terminal Heater Termi...

Page 44: ...rating TEMPERATURE SENSOR ACU TEMPERATURE SENSOR ACU J23 4 J23 3 T 15 VDC DATA TEMPERATURE SENSOR 77 F 25 C 12 0 k ohms Figure 1 Temperature Sensor 3 DO NOT REMOVE OR DESTROY If the reading is correct go to step 12 8 Remove the rear panel to access drain pump Verify that pump pump filter drain hose and air trap are free from obstructions 9 Visually check the electrical connections at the drain pum...

Page 45: ...y performing the Service Te on page 5 The following steps assume one or more of the valves did not turn on 2 For the valve s in question check Component Contacts Measured Door Lock Solenoid J43 1 Door Resistance 60 90 ohms Door must be closed J43 2 Door Open J43 1 J43 2 Prewash Valve bottom valve Main Wash Valve top valve Inlet Valve The inlet hoses must be connected properly according to position...

Page 46: ...Equalization Tank serves as the ventilation system to avoid siphoning during the drain and fill cycles It also provides an air break between the drain hose and pump and tank and outer drain hose Water flow will be interrupted after the pump is deactivated Equalization Tank Pump to Equalization Tank Hose Drain Pump Drain Hose Tub to Pump Hose ECO Ball Figure 2 Equalization Tank Drain System Figure ...

Page 47: ...arts Parts Assemblies Tub and Drive Parts Removing the Toe Panel Manually Open Door Removing the Top Panel Removing the Water Valve Assembly Removing the Pressure Switch Removing the Interference Filter Removing the Dispenser Housing Removing the Appliance Control Unit ACU Removing the Heater Removing the Console User Interface Removing the Front Panel Assembly Removing the Drain Pump ECO Ball Rem...

Page 48: ...nt Panel 10 Lock Door 11 Cable Door Lock Emergency Open 12 Foot Leveling 13 Bracket Control 14 Bracket Cross Top 15 Screw 16 Harness Main 17 Channel Cable 18 Assembly Console White 19 Handle Drawer White 20 Assembly Timer Knob 21 User Interface 22 Screw 23 Screw 24 Timer ACU Complete 25 Plug Transport Bolt 26 Bolt Transport 27 Filter RFI 28 Power Cord 29 Strain Relief Power Cord 30 Screw 31 Clamp ...

Page 49: ...act Front Load Washer n 4 3 Parts Assemblies DOOR PARTS 1 Door Outer Trim Ring 2 Door Inner Trim 3 Door Glass 4 Door Inner 5 Strike Door 6 Screw 7 Hinge Door 8 Bushing Hinge Outer 9 Bushing Hinge Inner 10 Bumper 11 Screw 3DUW 1R 5HY ...

Page 50: ...s Assemblies PUMP PARTS 1 Pump 2 Filter Pump 3 Screw 4 Hose Pump Equalization 5 Clamp 6 Clamp 7 Hose Tub Pump 8 Ball ECO 9 Clamp 10 Sensor Pressure 11 Hose Pressostat 12 Tank Equalization 13 Hose Equalization Pump 14 Hose Connector 15 U Bend 3803 3 576 3DUW 1R 5HY ...

Page 51: ...d Washer n 4 5 Parts Assemblies DISPENSER PARTS 1 Dispenser Lid Assembly 2 Housing Dispenser 3 Siphon Softener Only 4 Drawer HE Detergent Only 5 Screw 6 Clamp 7 Hose Dispenser Tub 8 Valve Double 9 Screw 10 Clamp 11 Hose 63 16 5 3 576 3DUW 1R 5HY ...

Page 52: ... AND DRIVE PARTS 1 Counterweight Top 2 Screw 3 Spring Suspension Includes Retainer Clips 4 Counterweight Front 5 Bellow 6 Retainer Bellow Tub 7 Tub 8 Lifter 9 Heating Element 10 Sensor NTC 11 Shield Heat 12 Screw 13 Damper Assembly 14 Rotor 15 Screw 16 Stator 17 Screw 3DUW 1R 5HY ...

Page 53: ...en remove the drain pump filter by turning it counterclockwise 5 Remove residue from the filter by rinsing with water 6 Reinsert the drain pump filter by turning it clockwise Make sure to turn it in as far as it will go with the filter handle left in a vertical position To test water tightness of the drain pump filter pour about 1 liter of water into the detergent dispenser Then reinstall the base...

Page 54: ...do so can result in death or electrical shock Replace all parts and panels before operating To Remove the Top Panel 1 Unplug washer or disconnect power 2 Turn off water supply to washer 3 Remove two 2 7 mm hex head mounting screws from the rear of the access panel as indicated in Figure 1 Figure 1 4 Lift up panel slightly from the rear and remove from washer ...

Page 55: ... connector see Figure 1 6 Slide the two 2 water valve clamps away from the valve assembly and remove the two hoses see Figure 1 Remove Connector Hose Clamps Disconnect Hoses Water Valve Figure 1 7 Using a Phillips screwdriver remove the screw securing the water valve to the back panel see Figure 2 Rotate the valve 90 and remove valve from washer Remove screw Figure 2 Inlet Hose Connections The inl...

Page 56: ...er or disconnect power 2 Turn off water supply to washer 3 Perform the procedures on page 4 8 Removing the Top Panel prior to performing the following steps 4 The pressure switch is located on the right panel toward the front Disconnect the pressure switch harness see Figure 1 5 Remove the hose from the pressure switch see Figure 1 6 Turn the pressure switch 90 and to disengage the switch from its...

Page 57: ...the following steps 4 Disconnect the Interference Filter s Line L and Neutral N terminals and output connector Black Wire L Top White Wire N Bottom Interference Filter Blue Wires Output Figure 1 5 Using a Phillips screwdriver remove the two 2 screws securing the interference filter to the back panel Slide the filter horizontally to disengage from the back panel and remove filter from washer Slide ...

Page 58: ...Figure 1 Dispenser Disconnect Hoses Figure 1 5 Remove the detergent drawer from the housing 6 Use a Torx 20 driver to remove the screw from the located above the detergent drawer opening see Figure 2 Remove Screw Figure 2 7 Remove the dispenser to tub hose from the bottom of the dispenser 8 Unclip the top of the dispenser housing and remove housing from washer Inlet Hose Connections The inlet hose...

Page 59: ...ndpipe or laundry tub 4 Using a 7 mm nut driver remove hex head screw used to secure the ACU to the back panel See Figure 1 Figure 1 5 Gently lay the washer on its right side place a 2 x 4 or similar sized object on the floor prior to laying the washer on its side to elevate the washer slightly 6 Disconnect the drain hose from the ACU hose clip Drain Hose Clamp Drain Hose Figure 2 7 Lift up on the...

Page 60: ...indicated in Figure 1 Remove the rear access panel Figure 1 5 Remove all connectors from the heater and temperature thermistor see Figure 2 Heater Terminals Thermistor Connector Heater Cover Remove 10 mm Screw Figure 2 6 Remove the 10 mm screw securing the heater cover to the tub Remove the heater cover 7 Loosen the heater s 10 mm compression nut to the right of the thermistor but do not remove it...

Page 61: ...erify repairs TEST 2 User Interface UI This test is performed when any of the following situations occurs during the Service Test Cycle see page 5 None of the indicators or display turn on Some buttons do not light indicators No beep sound is heard None of the indicators or display turn on 1 Unplug washer or disconnect power 2 Gently lay washer on its right side to access the ACU 3 Visually check ...

Page 62: ...rform the procedures on page 4 8 Removing the Top Panel prior to performing the following steps 6 Perform the procedures on page 4 15 Remove the Console User Interface prior to performing the following steps 7 Using a Phillips screwdriver remove the two 2 screws securing the door hinge to the washer front panel see Figure 1 Remove washer door and set aside Remove 2 Screws Figure 1 8 Remove the bel...

Page 63: ...onnect the tub to pump hose from the pump by squeezing the ears of the clamp and pulling the hose off Figure 1 12 Remove the two 2 7 mm hex head screws securing the pump to the washer see Figure 1 Remove Drain Pump To Remove the Drain Pump via Washer Bottom 1 Unplug washer or disconnect power 2 Turn off water supply to washer 3 Disconnect cold inlet water hose and remove the drain hose from the st...

Page 64: ...rn off water supply to washer 3 Disconnect cold inlet water hose and remove the drain hose from the standpipe or laundry tub 4 Remove four 4 7 mm hex head screws securing the rear access panel to the back panel as indicated in Figure 1 Remove the rear access panel Figure 1 5 Block the rotor by inserting a small 4 mm flat blade screwdriver into the slot at the back of the rotor as illustrated in Fi...

Page 65: ... x 4 or wood block This allows for room to remove the rotor 8 Remove the rotor from the stator by pulling it backwards 9 Unplug the motor connector from the ACU 10 Use a 7 mm driver to remove the two 2 clamp screws securing the harness to the back of the tub 11 Remove two 2 additional harness clips push mount wire ties 12 Use an 8 mm socket to remove the six 6 stator bolts as illustrated in Figure...

Page 66: ...ing steps 8 Perform the procedure on page 4 16 Removing the Front Panel Assembly prior to performing the following steps 9 Perform the procedure on page 4 18 Removing the Direct Drive Assembly prior to performing the following steps 10 Remove all connectors from the heater and temperature thermistor see Figure 1 Heater Terminals Thermistor Connector Figure 1 11 Use a 7 mm hex head driver to remove...

Page 67: ...rs fall out of the base slots Figure 4 16 Disconnect drain hose and pressure hose from the tub assembly 17 Remove any harnesses that are secured or wire tied to the tub assembly 18 Return washer to its upright position Disconnect the Equalization Tank hose from the tub assembly Equalization Tank Equalization Tank Hose Tub Figure 5 19 Lift up tub assembly to disengage the right and left suspension ...

Page 68: ...4 22 n Whirlpool Compact Front Load Washer COMPONENT ACCESS Notes ...

Page 69: ...ER READY TO IDENTIFY YOU AS AN AUTHORIZED IN HOME SERVICE PROFESSIONAL FOR LITERATURE ORDERS CUSTOMER EXPERIENCE CENTER PHONE 1 800 851 4605 FOR TECHNICAL INFORMATION AND SERVICE POINTERS www servicematters com IN CANADA FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL PHONE 1 800 461 5681 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICAL ASSISTANCE LINE 1 800 488 47...

Page 70: ...Whirlpool 1 9 2 3 CU FT Compact Front Load Washers W11040042A ...

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