400011368435
AFTER-SALES SERVICE
In order to receive a more complete assistance, please register your
product on
www . whirlpool.eu/register.
BEFORE CALLING THE AFTER-SALES SERVICE:
1.
See if you can solve the problem by yourself with the help of the
suggestions given in the
TROUBLESHOOTING
.
2.
Switch the appliance off and back on again to see if the fault persists.
IF AFTER THE ABOVE CHECKS THE FAULT STILL OCCURS, GET IN
TOUCH WITH THE NEAREST AFTER-SALES SERVICE.
To receive assistance, call the number shown on the warranty booklet or
follow the instructions on the website
www . whirlpool.eu.
When contacting our Client After sales service, always specify:
•
a brief description of the fault;
•
the type and exact model of the appliance;
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Made in X
Type: XXX
Mod.: XXX
01
XXXX XXX XXXXX
XX XXXX XXXXX
XXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
•
the service number (number after the word Service on the rating
plate). The service number is also indicated on the guarantee
booklet;
•
your full address;
•
your telephone number.
If any repairs are required, please contact an authorized after-sales
service (to guarantee that original spare parts will be used and repairs
carried out correctly).
The induction cooktops can generate a set of noise and vibration
during normal operation, depending on the type of material and the
processing of the food.
These conditions are normal and essential for the proper functioning of
the induction system, they are not indication of failure or damage.
NOISES MADE BY THE HOB
ERROR CODE
DESCRIPTION
POSSIBLE CAUSES
ERROR ELIMINATION
C81, C82
The control panel switches off because
of excessively high temperatures.
The internal temperature of
electronic parts is too high.
Wait for the hob to cool down
before using it again.
F42 or F43
The connection voltage is wrong.
The sensor detects a discrepancy
between the appliance voltage
and that of the mains supply.
Disconnect the hob from the
mains and check the electrical
connection.
F12, F21, F25, F36, F37,
F40, F47, F56, F58, F60
Call the After-Sales Service and specify the error code.
TROUBLESHOOTING
If the hob will not operate correctly, before calling the After-Sales Service,
refer to the Troubleshooting Guide to determine the problem.
•
Read and follow the instructions given in the section “Daily use”.
•
Check that the electricity supply has not been shut off.
•
Dry the hob thoroughly after cleaning it.
•
If, when the hob is switched on, alphanumeric codes appear on the
display, consult the following table for instructions.
•
If the hob cannot be switched off after using it, disconnect it from
the power supply.
If after the above checks the fault still occurs, get in touch with the nearest
After Sales Service.
EN
