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TROUBLESHOOTING
If you experience
Possible Causes
Solution
Washer dryer not performing as expected (cont.)
Washer dryer not draining/
spinning; loads are
still wet (cont.)
Using cycles with a slower spin speed. Cycles with slower spin speeds remove less water than cycles
with fast spin speeds. Use the recommended cycle/speed
spin for your garment.
Washer dryer not loaded as recom-
mended.
A tightly packed or unbalanced load may not allow the
washer dryer to spin correctly, leaving the load wetter than
normal. See “Cycle Guide” for load size recommendation
for each cycle.
The load may be out of balance.
Avoid washing single items. Balance a single item, such as
a rug or jeans jacket, with a few extra items.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning.
Always measure and follow manufacturer’s directions for your
load. To remove extra suds, select DRAIN & SPIN with EXTRA
RINSE. Do not add detergent.
Small items may have been caught in
the pump or stuck between the washer
dryer drum and the outer tub.
Check the drum for any items sticking through the drum
holes. Empty pockets and use garment bags when washing
small items.
On some models: Drain pump filter is
dirty.
On some models: Clean drain pump filter. See “Cleaning the
Drain Pump Filter/Draining Residual Water.”
Wash cycle has been canceled and
door opened before water has drained.
Run Drain & Spin to remove any excess water.
Washer dryer is
spinning clothes without
water
The washer dryer is measuring the
mass of the dry load.
This measurement is normal and ensures the best cycle time
for your load.
Door locked at end
of wash cycle
Water remaining in washer dryer after
cycle.
Select DRAIN & SPIN to remove any water remaining in the
washer dryer. The washer dryer door will unlock at the end of
the drain.
Door will not unlock
Door locks when cycle has started.
If the “Add Garment” light is lit, touch START/PAUSE once.
The door will unlock.
Incorrect or wrong wash
or rinse
temperatures
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer dryer and
faucet, and have both hot and cold water flowing to inlet
valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Washing many loads.
Your hot water tank may not have enough hot water to keep
up with the number of hot or warm washes. This is normal.
Desired setting or option
does not light
For best performance, not all settings
are available with each cycle and some
options cannot be used together.
See the “Cycle Guide” for the available settings and options
for each cycle.
Load not rinsed
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Check that inlet valve screens are not clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from non-HE detergent can cause the washer dryer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
First try the solutions suggested here or visit our website at
www.whirlpool.com.tw
