57
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Washer dryer not performing as expected (cont.)
Washer dryer won’t run
or fill; washer dryer stops
working (cont.)
The load size is being sensed.
After the load size is sensed, the estimated time based on
load size will be displayed and water will be added.
Normal washer dryer operation.
Door must be completely closed and latched for washer dryer
to run.
The washer dryer pauses for about 2 minutes during certain
cycles. Allow the cycle to continue. Some cycles feature peri-
ods of tumbling and soak.
Washer dryer may be stopped to reduce suds. Use only a
proper amount of HE detergent.
Cold Wash uses less water in the beginning of the cycle to
provide a high concentration of detergent for optimal cleaning
action. Following this concentrated tumbling, more water is
used to complete the wash.
During the first 20 minutes of the Clean Washer with affresh
cycle, it will activate the steamer but the drum will not spin or
fill with water. You may see condensation on the door glass
during this initial phase. If you are using an affresh Washer
Cleaner tablet, it will not dissolve completely during the steam
phase. This is normal.
The washer dryer door is not firmly
shut.
The door must be closed during operation.
On some models: The Load & Go bulk
dispenser is not fully seated in the
washer dryer.
Make sure that the Load & Go bulk dispenser is fully seated
in the washer dryer, and that the lid on the bulk dispenser is
firmly closed.
Washer dryer not loaded as
recommended.
Remove several items and rearrange load evenly in washer
dryer drum. Close door, then touch and hold START/PAUSE.
Do not add more than 1 or 2 additional items after cycle has
started to avoid tightly packing or unbalancing.
Do not add more water to the washer dryer.
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer dryer. Always measure detergent, fol-
lowing manufacturer’s directions based on your load require-
ments.
To remove suds, cancel cycle. Select DRAIN & SPIN with
EXTRA RINSE. Touch START/PAUSE. Do not add more
detergent.
Make sure the Load & Go bulk dispenser is disabled if you are
using a single dose of detergent.
Door not opened between cycles.
After any wash cycle is completed, the door must be opened
and then closed before a new cycle can begin.
Washer dryer not draining/
spinning; loads are
still wet
Drain hose extends into standpipe
farther than 4.5" (11.4 cm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over
drain opening.
The drain hose is clogged or the
end of the drain hose is more than
96" (2.4 m) above the floor.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. Remove any clogs from drain hose. See “Installation
Requirements” in Installation Instructions.
Strainer/nylon stocking on end of
drain hose.
Remove strainer/nylon stocking from drain hose.
The drain hose fits too tightly
in the standpipe or it is taped
to the standpipe.
The drain hose should be loose, yet fit securely. Do not seal
the drain hose with tape. The hose needs an air gap. See
“Secure the Drain Hose” in Installation Instructions.
First try the solutions suggested here or visit our website at
www.whirlpool.com.tw
If you experience
Possible Causes
Solution
Water Leaks (cont.)
Water or suds leaking from
door or rear of cabinet
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents
can cause leaking from the door or rear of cabinet. Always
measure detergent and follow manufacturer’s directions
based on your load requirements.
Using thickened, easy-pour,
or no-splash bleach when running
the Clean Washer with affresh cycle.
Use affresh tablet or regular, non-thickened chlorine bleach
when running the Clean Washer with affresh cycle.
Residue on door window.
Periodically clean the underside of the glass window to avoid
potential leaks.
Door opened during “Add Garment.”
Water can drip off the inside of the door when the door is
opened after the start of a cycle.
Leaking around door
Hair, lint, or other debris on inner
door glass preventing proper seal
with rubber door seal.
Clean inner door window and seal. See “Cleaning the Door
Seal” in the “Washer Dryer Maintenance” section.
Washer dryer not performing as expected
Load not completely
covered in water
Water level not visible on door or does
not cover clothes.
This is normal for an HE front-load washer dryer. The washer
dryer senses load sizes and adds the correct amount of
water
for optimal cleaning.
Washer dryer won’t run
or fill; washer dryer stops
working
Check for proper water supply.
Both hoses must be attached and have water flowing
to the inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict
water flow.
Check proper electrical supply.
Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Do not plug into a GFCI (Ground Fault Circuit Interrupter).
Check electrical source or call an electrician to check if volt-
age is low.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE:
If problems continue, contact an electrician.
