Western Digital My Cloud EX2 Ultra User Manual Download Page 3

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WD MY CLOUD EX2 PERSONAL CLOUD STORAGE
USER MANUAL

Table of Contents

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Important User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the Online Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Pre-installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installing Drives in the Driveless Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Physically Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting Started Using Online Setup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started Without Online Setup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Accessing Your Cloud Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Enabling Cloud Access for the WD My Cloud EX2 Device. . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Mobilizing Your Files with iOS and Android Mobile Apps. . . . . . . . . . . . . . . . . . . . . . . . . . 23

Managing Users, Groups, and Shares . . . . . . . . . . . . . . . . . . . . . . . . . . 34

About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

The Dashboard at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Backing Up and Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Managing a USB Device and USB Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Summary of Contents for My Cloud EX2 Ultra

Page 1: ...WD My Cloud EX2 Personal Cloud Storage User Manual ...

Page 2: ...ID Installation Get online installation help for your WD product or software WD Community Share your thoughts and connect with other WD users Online Learning Center Start here to get the most out of your personal cloud storage device http www wd com setup Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions a...

Page 3: ...odel 9 Physically Connecting the Device 11 Getting Started Using Online Setup Software 13 Getting Started Without Online Setup Software 19 Accessing Content 19 4 Accessing Your Cloud Remotely 21 Enabling Cloud Access for the WD My Cloud EX2 Device 21 Configuring Cloud Access for a User 21 Mobilizing Your Files with iOS and Android Mobile Apps 23 5 Managing Users Groups and Shares 34 About Users 34...

Page 4: ...vers 101 Media Storage 103 Enabling DLNA and iTunes 103 Accessing Your Personal Cloud Using Media Players 107 Accessing Your Personal Cloud Using iTunes 108 11 Configuring Settings 109 General 109 Network 118 Media 125 Utilities 125 Notifications 128 Firmware Update 131 12 Replacing a Drive 133 Identifying a Faulty Hard Drive 133 Replacing a Drive 134 Returning a WD Drive 136 13 Regulatory and War...

Page 5: ...ix A WD My Cloud EX2 Quick User Guide 141 Appendix B Joomla Setup Guide 146 Appendix C phpBB Setup Guide 149 Appendix D Supported RAID Modes 154 Appendix E RAID Migrations 154 Appendix F Safe Mode Firmware Update Procedures 154 Appendix G Technical Specifications 156 Index 158 ...

Page 6: ... are not sure of the type of power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating Also make sure th...

Page 7: ...cording Your WD Product Information Remember to write down the following WD product information which is used for setup and technical support Your WD product information is found on the label on the back of the device Serial Number Model Number Purchase Date System and Software Notes ...

Page 8: ...trusted name in storage Designed from the ground up with the quality and reliability you ve come to expect from WD and backed by a two year warranty WD My Cloud EX2 is a high performance two bay NAS for your home or small office Save all your content in one place and protect your data with RAID 1 cloud or LAN WAN backup options Stream large files to any screen and expand your NAS features with a f...

Page 9: ...xpansion ports are provided Integrated energy saving features Save energy with disk spin down and scheduled power on off Your own personal cloud Unlike public clouds My Cloud EX2 allows you to keep all your content in one safe place on your home or office network instead of a remote server No mysterious location of your data No monthly fees No limits Advanced features iSCSI target full featured FT...

Page 10: ...ration and operating system US www shopwd com or www wdstore com Canada www shopwd ca or www wdstore ca Europe www shopwd eu or www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts visit http support wd com and see Knowledge Base Answer ID 1048 Windows Mac OS X Windows 8 1 or earlier Windows 7 Windows Vista Windows XP 32 bit SP3 or later Ma...

Page 11: ...t in a location that is Near a grounded power outlet Clean and dust free On a stable surface free from vibration Well ventilated with nothing blocking or covering the slots and openings on the top and bottom of the device and away from sources of heat Secluded from electromagnetic fields from electrical devices such as air conditioners radio and television receivers Handling Precautions WD product...

Page 12: ...PRODUCT OVERVIEW 7 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE USER MANUAL Product Components Front View Power LED Drive LEDs ...

Page 13: ...tton Restores settings such as the administrator user name and password for the device Power port Connects the device to an AC adapter and the power outlet Kensington security slot For device security the device is equipped with a security slot that supports a standard Kensington security cable Visit http www kensington com for more information Kensington Security Slot USB ports External DC In Pow...

Page 14: ... www wd com setup Note For information about safely shutting down and disconnecting the device see Utilities on page 125 Installing Drives in the Driveless Model Important Following are instructions for installing drives in WD My Cloud EX2 models that come without drives You may use a drive made by WD or one made by another company For a list of compatible drives go to wd com mycloudex2 Note For f...

Page 15: ... side on the right if the green board is facing you 4 Insert a screw in the corresponding hole on the other side of the drive 5 Attach labels 1 or 2 to the top of the drive Label 1 is on the left and label 2 is on the right when looking down on the top of the unit There are corresponding numbers on the cross brace label 6 When looking down on the top of the unit with the front panel towards you an...

Page 16: ...et cable to the Ethernet port located on the back of the device 2 Connect the other end of the Ethernet cable directly into a router or network switch port 3 Connect one end of the power adapter into the power supply socket on the back of the device Important To avoid overheating make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and op...

Page 17: ... finish powering up approximately three minutes before configuring it You will know it is ready when the power LED stops flashing and turns blue State Color Appearance State Description Power Down Black off Drive in standby sleep mode Powering Up Blue Flashing Device is powering on or in the process of updating the firmware Power Up Blue Solid Device is in a power up on state Power Up degraded Red...

Page 18: ...etup wdmycloudex2 Downloading and Installing the Online Setup Software After connecting your device 1 Open a web browser For browser requirements see Web Browsers on page 6 2 In the address field type http wd com setup wdmycloudex2 to display the Welcome to the Learning Center page State LED Appearance State Description Link down Link Off Cable or device is not plugged in or other end of link is n...

Page 19: ... software for a different operating system select your OS from the drop down menu at the top of the page before selecting the Download Setup Software button 4 Click the Download Setup Software button The setup software downloads to your computer 5 Access your downloaded files and then double click Setup exe Windows or WD My Cloud EX2 Personal Cloud Storage Setup dmg Mac to open the setup software ...

Page 20: ...twork and Creating a Personal Cloud 1 On the Getting Started window above and click Get Started 2 Read the Western Digital End User License Agreement that displays and then select the I accept the terms of the License Agreement check box and click Next 3 Review the information on the screen ...

Page 21: ... The Set up your personal cloud screen displays 6 Enter your first and last name and your email address optional The email address is needed if you want to create an account with remote access capability Ensure that Also register WD My Cloud EX2 with this information is selected Note WD My Cloud EX2 provides fee free remote access to your personal cloud device Once you create your account you can ...

Page 22: ... create a personal cloud when you create a user account see Adding a Single User on page 35 Note It may take a few minutes for your email inbox to receive instructions on accessing the WD My Cloud EX2 device remotely 9 Check your email to confirm your new account and then click Next to display the Setup Complete screen Note You may need to check your email spam folder if your spam filter does not ...

Page 23: ...ge 13 for instructions If the option is disabled The online Learning Center Welcome page displays The Public share displays in Explorer Windows or Finder Mac Place helpful shortcuts on my Desktop Click the icons to go to from left to right to The online Learning Center Welcome page The Public share in Explorer Windows or Finder Mac The WD My Cloud dashboard for configuring your WD My Cloud EX2 dev...

Page 24: ...d Displays the contents of the Public Share Opens the WD My Cloud app For Mac computers check the desktop to locate your desktop icons Getting Started Without Online Setup Software If you do not use the online setup software to get started you can still Use your WD My Cloud EX2 personal cloud storage device as an external hard drive dragging and dropping files to and from it Configure the device u...

Page 25: ...X2 and if required enter your network router credentials The device s Public and private folders shares display 2 Double click the Public folder to display the Shared Music Shared Pictures and Shared Videos subfolders You can now drag and drop files into and from the shared media folders using Windows Explorer Mac OS X Snow Leopard Lion Mountain Lion Mavericks 1 In a Finder window click WDMyCloudE...

Page 26: ...ysterious location for your data Keep your videos music photos and files safe at home and always with you This chapter explains how to set up the WD My Cloud EX2 device for remote access and describes some of the ways you can take advantage of its many capabilities Enabling Cloud Access for the WD My Cloud EX2 Device Before you can use your WD My Cloud EX2 device remotely you have to enable it for...

Page 27: ...word for cloud access 5 Click Save 6 If you have entered an email address this icon is greyed out Add an email address and then return to this link to send cloud access information To generate an activation code for a user s mobile device s 1 On the bottom of the screen click Get Code You ll need to generate one code for each device you want to activate A dialog box displays the user s activation ...

Page 28: ...e name folder name or date using the built in search options Email a photo to a friend Assign a photo to a contact Download a photo from your personal cloud storage to the camera roll on your mobile device Upload photos and videos from the camera roll on your mobile device directly to your personal cloud storage no matter where you are Note WD Photos automatically creates a sub folder with the mob...

Page 29: ...he Welcome page The WD Welcome page contains the following sections Found in Network If the mobile device is on the same Local Area Network or Wi Fi Network as the WD My Cloud EX2 device the activation code is automatically provided behind the scenes and does not need to be entered In the Found in Network section tap to the left of WDMyCloudEX2 Select your user name from the Select User Account li...

Page 30: ...ng WD Photos visit http wd com setup wdphotos For more features and instructions see the app s online Guide Me page and tips and go to http wdphotos wd com WD My Cloud Mobile App You are always connected to your personal cloud Save valuable space on your mobile devices with easy photo and video uploads directly to your personal cloud then securely access and share your memories The WD My Cloud mob...

Page 31: ...ovides a convenient file list of the WD My Cloud EX2 device contents and then launches your favorite player or viewer for any files you wish to open For file types your mobile device supports see the device s manual Requirements WD My Cloud EX2 personal cloud storage with the most recent firmware connected to the Internet Access to cloud services requires the WD My Cloud app and an active Dropbox ...

Page 32: ...one 6 Tap your WD My Cloud EX2 device to display its share s 7 Tap a share to display its subfolders 8 Tap a subfolder to display a list of files 9 Tap a file to access it Note For more features and instructions see the app s online Guide Me page Help FAQs and tips or go to http wd setup wd mycloudapps If you have problems installing the app go to http wd com setup wmycloudmobileapps WD My Cloud f...

Page 33: ... My Cloud EX2 personal cloud storage or with the most recent firmware connected to the Internet A PC or a Mac computer Installing WD My Cloud Desktop Windows 1 Open a web browser For browser requirements see Web Browsers on page 6 2 In the address field type http wd com setup wdmycloudex2 to display the Welcome to the Learning Center page 3 Click WD My Cloud EX2 to display the download page ...

Page 34: ...ORAGE USER MANUAL 4 In the Software Downloads area click Go to Downloads 5 In the WD My Cloud for desktop area click Download The setup software downloads to your computer 6 Access your downloaded files and then double click wdmycloud exe Windows or wdmycloud dmg MAC ...

Page 35: ...ct a language from the drop down menu and then click OK 8 Read the WD License Agreement and then click I accept the terms of the License Agreement 9 Click Next 10 Read the Apple License Agreement and then click I accept the terms of the License Agreement 11 Click Install Installation begins ...

Page 36: ...lick Done to close the WD My Cloud installer Mac 1 Complete Steps 1 5 above 2 Click Downloads and select WD My Cloud Installer If asked to install a Java runtime click Install If a warning screen displays click Open 3 Read the Apple Software License Agreement and then click Agree 4 Select a language from the drop down menu ...

Page 37: ... installer Launching the WD My Cloud Desktop App Once you ve installed the WD My Cloud Desktop app use the following steps to access your WD My Cloud EX2 media files IF you want to launch from THEN Desktop Icon Double click the WD My Cloud Desktop icon Windows 8 or 8 1 1 On the Start page type WD My Cloud 2 Click WD My Cloud Windows 7 Vista XP 1 Click or Start All Programs 2 In the left panel sele...

Page 38: ...t display on the screen click Connect to a device manually Click WDMyCloud com Login to log in using your email address and pass word To setup your WDMyCloud com login see Configuring Cloud Access for a User on page 21 Click Activation Code to log in using the activation code generated by WD My Cloud EX2 To generate an activation code see To generate an acti vation code for a user s mobile device ...

Page 39: ... admin user name does not have a password You can create one at anytime see Updating a User Password on page 39 Note Only one individual at a time can use the Administrator logon ID to log into the web browser app Because of this ensure that you log out of the WD My Cloud EX2 device web browser app when you re not using it This allows other users authorized to use the Administrator logon ID to acc...

Page 40: ...because they are public shares Once you make a share private the share displays in the list and you can edit it See Making a Share Private on page 47 Adding a Single User The Administrator adds user accounts and sets the parameters of the shares that a user can access Use the following steps to add a single user account 1 To add a user click in the lower left side of the screen 2 Enter the User Na...

Page 41: ...and then confirm the user s password Click Next 4 To assign a group to the new user click the check box next to a group and then click Next 5 Enter the Quota Amount or leave the values blank for unlimited space and then click Save See Quota Rules on page 40 for information on quotas Your new user account displays on the left pane of the Set Up Users screen ...

Page 42: ... of users into the device Continue to Import Multiple Users on page 39 Create Multiple Users 1 Enter the following information on the Create Multiple Users screen and then click Next Username Prefix Enter a prefix for your user name This will be added to the Account Prefix to create the User Name Example HR Account Prefix Enter a numeric account prefix This will be added to the Username Prefix to ...

Page 43: ... existing duplicate accounts on your device 2 To assign a group to the new users click the check box next to a group and then click Next 3 Enter the Quota Amount or leave the values blank for unlimited space and then click Next See Quota Rules on page 40 for information about quotas 4 Your new user accounts display on screen Click Save to save them to your device ...

Page 44: ...unts to have access to and click Next 6 Click Save Your new user accounts save to your device Editing User Settings 1 On the Set Up Users screen select the user whose information you d like to edit The User Profile and Share Access panels display 2 Modify the required and optional settings as desired 3 If a private share has been created on the Share screen it displays in the Share Access panel of...

Page 45: ... space allocated to a user or a group There are various rules dictating which quota takes precedent over another User quota must be the group quota e g if your group has a 20GB quota and you try to set the user quota to 30GB quota you will be prompted to reduce your user quota to be equal to or less then the group quota If the user quota is not set the group quota is assigned to the user When a us...

Page 46: ...ator account cannot be deleted 1 On the Set Up Users screen in the left pane select the user you d like to delete 2 Click the Remove User icon 3 In response to the confirmation message click OK The user account is removed from the device and no longer displays in the user account list About Groups A group allows easier management of multiple users The permissions and privileges you assign to group...

Page 47: ... displays Adding a Group 1 To add a group click in the lower left side of the Set Up Groups screen 2 Enter a Group Name 3 Click the check box next to the users you d like to add to your new Group and click Next 4 Enter the Quota Amount or leave the values blank for unlimited space and then click Save Your new group account displays on the left pane of the Set Up Groups screen ...

Page 48: ... various shares on your WD My Cloud EX2 device using the following steps 1 On the Set Up Groups screen select the group for which you d like to assign a share 2 In the Share Access area select the type of access you d like to assign to the selected user Read Write Access Select this option to provide the group account with read write access to the selected share The group members can view and upda...

Page 49: ...Click the Remove Group icon 3 In response to the confirmation message click OK The Group account is removed from the device and no longer displays in the Group account list About Shares A share is an area on the WD My Cloud EX2 device for storing files similar to a folder or directory Note In this manual we use the terms share and folder interchangeably A share can be public so that all users can ...

Page 50: ...STORAGE USER MANUAL 1 On the navigation bar click Shares to display the About Shares page 2 Click a share to display its profile and share access information Note Only private shares can be edited Public shares always have read write access and are therefore grayed out ...

Page 51: ... 3 Complete the following settings 4 Click Next Volume Select the volume from the drop down menu Share Name Assign a name to the share Names must be case sensitive and contain 1 32 alphanumeric characters but no spaces Share Description optional Enter a brief description of the share to remind yourself of what it contains Note that share descriptions must begin with an alphanumeric value and can c...

Page 52: ...utton The default is OFF Note The media server must be enabled for the device before you can provide media serving for a share See Enabling DLNA on page 103 for instructions on enabling media serving for the device FTP Access optional This option allows FTP access on this share If you d like to use FTP Access click the toggle button Note FTP access must be enabled before you can provide FTP access...

Page 53: ...ect the share in the list of shares on the About Shares page 2 Click the Delete Share icon 3 In response to the confirmation message click OK Accessing the Contents of a Share Locally Note For information on accessing the contents of a share remotely see Accessing Your Cloud Remotely on page 21 Several options are available for opening a WD My Cloud EX2 share For a private share the user must have...

Page 54: ...ur WD My Cloud device to display the submenu 2 Select Open on the WD Quick View submenu The shares display in a second submenu 3 Select the desired share 4 For a private share if prompted for a user name and password enter those associated with your user account see Adding a Single User on page 35 5 For a Public share if prompted for a user name and password select Guest Windows 8 1 In the task ba...

Page 55: ...cloudEX2 in the browser s address field http device name Windows Example http wdmycloudEX2 https device name local Mac Example https wdmycloudEX2 local 2 Click Go Using IP Address 1 Enter the IP address of your WD My Cloud EX2 device in the browser s address field http IP Address You can find the IP address from your router s UI Example http 192 168 1 22 2 Click Go Windows 8 or 8 1 1 On the Start ...

Page 56: ...d User License Agreement link review the agreement and then click the I agree to the WD End User License Agreement check box Mac OS X 1 Click the Safari icon bookmark icon Bonjour 2 Double click the WD My Cloud EX2 device on the network Mobile Devices iOS Devices 1 Open a browser 2 In the Address bar enter https device name local Android Devices 1 Open a browser 2 In the Address bar enter http dev...

Page 57: ...e User Name First Name Last Name and Email address optional of the additional users and then click Save for all additional users To create a remote access account you must enter the user s email address 7 Click Next 8 Review the information on the screen If desired Click the Automatically update device firmware when available check box Click the Register the WD My Cloud EX2 device to receive conti...

Page 58: ...shboard Home Page The WD My Cloud EX2 Home page has an information bar at the top right an navigation icon bar across the page and an instant overview of the status of the device s main functions with links for updating settings Navigation Icons Information Icons Status and update panels ...

Page 59: ...board displays an instant overview of the status of the device s main functions and links for updating settings Users Create change and delete users and grant them full or limited access to particular shares Shares Create change and delete shares folders and grant specific users full limited or no access to particular shares Cloud Access Set up change and remove remote cloud access to particular s...

Page 60: ...ts functions and provides shortcuts to the most necessary tasks Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud EX2 device Settings Configure advanced settings for your WD My Cloud EX2 device including General device settings Network configurations ISO mount options Media options Device utility tasks Notification settings Firmware update setting Icon Name A...

Page 61: ...f the drive s capacity 2 To return to the Home page click Close Device The Device section identifies the overall health of the system indicates the current version of your firmware and informs you if firmware updates are available Diagnostics The Diagnostics section displays a snapshot of the system s components and identifies the overall health of the WD My Cloud EX2 device ...

Page 62: ...rmware loaded on your WD My Cloud EX2 device A green check mark indicates that your firmware is up to date 1 To view whether an updated version of the firmware is available click the arrow to the right of Firmware to display firmware availability If an update is available click Install and Reboot to update your device 2 To return to the Home page click OK or Cancel Note If new firmware is availabl...

Page 63: ...nd RAM activity 1 To view a list of all the system activities and processes that are running on your WD My Cloud EX2 device click the arrow on the right of the panel to display CPU Click the right arrow to view the CPU activity Click Back to return to the Device Activity pane Click Close to return to the Home page Memory Click the right arrow to view the Memory activity Click Back to return to the...

Page 64: ...tive processes and the amount of CPU and Memory usage for each process Click Back to return to the Device Activity pane Click Close to return to the Home page Cloud Devices The Cloud Devices panel displays the number of cloud devices currently accessing the WD My Cloud EX2 device remotely In this example one cloud device is accessing it remotely 1 To add cloud access for a user click the plus sign...

Page 65: ...mber of users currently set up to use the WD My Cloud EX2 device 1 To add a user click the plus sign in the lower right of the panel Note When you enter the email address on the Add User screen a new account is created for cloud access The user receives an email with instructions on how to activate and set up a password for cloud access 2 Enter the required information and click Next to display a ...

Page 66: ...en 4 To assign a group to the new user click the check box next to a group and then click Next to display the Add User screen 5 Enter the Quota Amount or leave the values blank for unlimited space and then click Save You ve added a new user Apps The Apps panel displays the apps currently installed on your WD My Cloud EX2 device 1 To view the installed apps click the arrow in the lower right of the...

Page 67: ...ashboard Viewing Alert Details 1 On the dashboard click the Alert icon in the upper right corner 2 Select the arrow next to the alert you d like to view from the Alert list or click View All to review details for all of your alerts Alert Icon Type of Alert Description Informational Informational alerts keep you updated on non vital system information Example Reboot Required Warning Warnings presen...

Page 68: ...lerts message click Close Dismissing an Alert 1 On the dashboard click the Alert icon in the upper right corner 2 Select the delete icon next to the alert you d like to dismiss To dismiss all alerts click View All and then Dismiss All Obtaining Customer Support To open the Support page 1 Click the Help icon on any page to display the Help menu 2 Click Support to display the following page ...

Page 69: ...ivacy policy 2 Click the Attach my device s diagnostic report and request support check box 3 Click the Request Support button Creating and Saving a System Report In the Create and Save System Report section 1 Click Create and Save This saves the file to your computer 2 If desired email the report to WD Technical Support Obtaining Other Support In the Support Resources section are links to additio...

Page 70: ...do I See Set up the device on my network page 9 Use media servers page 101 Enable DLNA and iTunes page 103 Shut down or reboot the WD My Cloud EX2 device page 127 Update firmware page 131 Access content from the device public and private shares page 19 Add users page 34 Create shares page 44 Upload and back up content to the device page 66 Back up the device page 66 Enable or disable remote access...

Page 71: ... network drive Once connected the USB drive has the following capabilities When you connect an external USB drive such as a WD Passport a memory stick or a camera to the WD My Cloud EX2 device you can access it with Windows Explorer or Mac Finder The USB drive can serve as a target for backups You now have the option of mapping the drive as a user share drive If a WD external drive has been locked...

Page 72: ... fields to create a USB backup job 4 Click Create This creates the backup job for the requested backup Job Name Enter a Job Name for your backup Direction Indicate the direction of your backup from the drop down menu Options include USB to NAS Backs up the data on your USB device to the WD My Cloud EX2 device NAS to USB Backs up the data on your WD My Cloud EX2 device to a USB device Source Folder...

Page 73: ...e arrow to begin your backup The progress of the backup displays in the USB Backup Jobs area Viewing the Details of a USB Backup Job 1 On the USB Backups screen under USB Backup Jobs select the job you d like to modify and then click the Edit Job button 2 Review the USB Details screen and then click Close to close the screen ...

Page 74: ...her WD My Cloud EX2 or a WD My Cloud EX4 device Before you proceed with a remote backup ensure the following You have a remote WD My Cloud EX2 or WD My Cloud EX4 device to back up this device to Existing shares and data from this device will be copied to the target device in addition to previously existing data The remote Server setting is turned ON in the remote WD My Cloud EX2 or WD My Cloud EX4...

Page 75: ...ick the Create Remote Backup button 4 Place a check mark in the box next to the share you d like to back up and then click Next 5 In the Remote IP field enter the IP address of the remote backup server Example 192 168 1 16 6 In the Password field enter the password for the remote backup server and then click Next ...

Page 76: ...ck Next 8 Complete the following fields to create a Remote backup job and then click Next 9 Review the details of your Remote Backup job and then click Finish Job Name Enter a Job Name for your backup Auto Update Click the toggle button to enable the Autoupdate feature Backup Now Click Yes to begin your remote backup now Click No to create a remote backup job for future backup ...

Page 77: ... to view 2 Review the Details screen and then click Close to close the screen Recovering a Remote Backup Use the following steps to recover the data you saved on your remote server This process recovers the data you saved on the remote server to your local server 1 On the Remote Backup screen under Remote Backup Jobs click the Recover button next to the job you d like to view 2 On the Recover scre...

Page 78: ...kups allow you to make backups of the existing content from one storage location to another on your WD My Cloud EX2 device Creating an Internal Backup Use the following steps to back up your WD My Cloud EX2 internally 1 On the navigation bar click Backups to display the Backups screen 2 Click Internal Backups if not already selected 3 Enter the following information to create a USB backup job Job ...

Page 79: ...cessary changes to your job and then click Save Viewing Internal Backup Details 1 On the Internal Backups screen under Internal Backup Queue select the job you d like to modify and then click the Details button 2 Review the details of your Internal Backup job and then click Close Recurring Backup If you d like to use the Recurring Backup feature 1 Click the toggle button to enable the Recurring Ba...

Page 80: ...rive ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely Amazon S3 Amazon Simple Storage Service S3 is an online file storage web service that can be used to store and retrieve any amount of data at any time from anywhere on the web Enabling ElephantDrive Cloud Backup ElephantDrive is a cloud backup service that provides secure and automatic ba...

Page 81: ...utton to turn on your ElephantDrive cloud backup 5 Click Register The Register screen displays 6 Enter the following information and then click Register Email address Enter the email address you ll use to receive information from ElephantDrive Password Enter a password for your new account Verify Password Reenter your password 7 You ve now enabled your ElephantDrive cloud backup ...

Page 82: ...rd you used when you registered with ElephantDrive in Step 6 on page 76 Click Login 6 In the Elephant Drive field click the New device backup wizard link 7 Follow the steps outlined in the ElephantDrive backup wizard to create your cloud backup Enabling an Amazon S3 Cloud Backup Note Before creating your Cloud backup sign up for the Amazon S3 service at http aws amazon com s3 Once your Amazon S3 a...

Page 83: ...he drop down menu Access Key Enter the access key supplied to you by Amazon S3 Private Key Enter the private key supplied to you by Amazon S3 Remote Path Enter the remote path for your cloud This is normally your bucket name 7 Click Next 8 Enter the following information and then click Next Type Select one of the following options Upload Backs up your WD My Cloud EX2 data to your Amazon S3 bucket ...

Page 84: ...y or Monthly Select the Autoupdate Time from the drop down menu Daily option Select Autoupdate Date and Time from the drop down menus Weekly or Monthly option 11 If you don t select Autoupdate in the Backup Now field indicate whether you want to begin the backup now Backup Type From the drop down menu select the type of backup you d like to perform Options include Overwriting existing file s Overw...

Page 85: ...Select Yes to begin your backup now 12 Click Next 13 Review your settings and then click Finish Your Amazon S3 Cloud backup is created The new job displays in the Amazon S3 Queue section of the Amazon S3 Backup page 14 Access your Amazon S3 Cloud backup bucket to view your device backups ...

Page 86: ...me Virtualization Storage Types There are several ways to manage your storage on the WD My Cloud EX2 device RAID Storage iSCSI Volume Virtualization The Storage page allows you to configure the storage within your device and view the status and capacity of the disks within your device This chapter provides details on managing the storage on your WD My Cloud EX2 device 7 ...

Page 87: ...ay the Storage screen 2 Click RAID if not already selected 3 In the RAID Profile the following information displays RAID Health Auto Rebuild status RAID Volume RAID Mode Description JBOD The use of one or more drives not in a RAID configuration but managed as separate logical volumes Spanning Combination of drives in a linear fashion to create one large logical volume RAID 0 RAID 0 mode provides d...

Page 88: ...2 device 1 On the navigation bar click Storage to display the Storage screen 2 Click RAID if not already selected 3 Click Change RAID Mode at the bottom of the screen 4 Review the Warning message and then click OK WARNING Changes made to your RAID Mode will delete all of your data and your user settings See Saving a Configuration File on page 127 for information on saving your user settings ...

Page 89: ...e or more drives not in a RAID configuration but managed as separate logical volumes Spanning Combination of drives in a linear fashion to create one large logical volume RAID 0 Data is striped across multiple hard drives enabling accelerated reading and recording of data by combining the work of two or more drives to increase performance RAID 1 Two instantaneous copies of the data are recorded on...

Page 90: ...ntire volume for your RAID selection you can configure the remaining disk space as Spanning by selecting the Configure the remaining disk space as Spanning check box 9 Click Next 10 Select the type of encryption you d like on the volume Note Encryption is not available for certain regions Click to encrypt the selected volume Click to keep the volume unencrypted 11 Review the summary of your select...

Page 91: ...ption Use the following steps to enable the auto rebuild option 1 On the navigation bar click Storage to display the Storage screen 2 Click RAID if not already selected 3 Review the Auto Rebuild field to determine whether your WD My Cloud EX2 device is currently set up for auto rebuild If Auto Rebuild is off click the toggle button to enable Auto Rebuild Disk Status The Disk Status screen identifi...

Page 92: ... space on that drive Note If a drive is unsuitable the status is not compatible Viewing Hard Drive Information Use the following steps to view status of the disks on your WD My Cloud EX2 device 1 On the Storage page click Disk Status if not already selected 2 Select Drive drive next to the disk for which you d like to view information 3 Review the hard drive information and then click Close ...

Page 93: ...hat can be formatted read and written in the usual manner WD My Cloud EX2 allows you to create and manage iSCSI targets The iSCSI target provides storage similar to a local hard disk drive but is accessed over a network rather then locally The iSCSI target is protected by the underlying RAID structure of the WD My Cloud EX2 server iSCSI Roles Initiator A client computer that accesses storage devic...

Page 94: ...g information Alias Descriptive name for your target Created On The Volume where you d like the iSCSI target to reside Size The size of your target and the unit of information storage for that size e g GB TB 6 Click Next The Create iSCSI Target screen displays 7 If you d like to assign security for your target a Click CHAP b Enter an existing User Name and Password and then confirm the Password 8 ...

Page 95: ...et list click Details next to the target you d like to modify 3 Make all of your necessary changes and then click Save Deleting an iSCSI Target Use the following steps to delete an iSCSI target 1 On the Storage page click iSCSI 2 Under iSCSI Target list click Details next to the target you d like to delete 3 Ensure that this is the target you want to delete and then click Delete The selected targe...

Page 96: ... 91 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 3 Click the toggle button to ON to enable iSCSI 4 In the iSCSI iSNS Client field click the toggle button 5 Click Configure 6 Enter the iSNS client server address and then click Save ...

Page 97: ...e devices and present them as volumes on your WD My Cloud EX2 device Creating a Virtualized Volume Use the following steps to create a virtualized volume on your device 1 On the Storage page click Volume Virtualization if not already selected 2 Click Create to display the Create Volume Virtualization screen 3 In the Device IP field enter the IP address of the device where the iSCSI target resides ...

Page 98: ...To add authentication to the target click the toggle button to ON enter a User Name and Password and then click Next Disabled authentication is the default To keep the default ensure that the Authentication field is OFF and then click Next 6 Select a LUN Local Unit Number from the list and then click Next 7 Enter a name for the share folder and then click Next ...

Page 99: ...that your settings are correct and then click Save A virtual volume is created Connecting a Virtualized Volume to a Target Use the following steps to connect a virtualized volume to a target on your device 1 On the Storage page click Volume Virtualization if not already selected 2 Click Details next to the virtual volume you d like to connect ...

Page 100: ...AL 3 Click Connect Once connected to the target the system automatically formats the LUN if it hasn t been done before 4 Once your virtual volume is formatted click Close The state of the volume is changed to Connect Your new virtual volume is now available on your WD My Cloud EX2 device ...

Page 101: ...ng steps to modify a virtualized volume on your device 1 On the Storage page click Volume Virtualization if not already selected 2 Select the virtual volume you d like to modify and then click Modify 3 Make the necessary changes to the volume and then click Save When the modified settings are saved the virtual volume is connected again ...

Page 102: ...rstand the nature of any app before you install it on your device Note Support for each app should be obtained through the individual vendor WD My Cloud EX2 comes with various apps installed There is also a list of available apps for you to choose from on the Add an App screen Managing Apps The Apps screen displays a list of the currently installed apps From this screen you can use your installed ...

Page 103: ...the Add an App icon in the lower left side of the screen The first time you add an app the Terms of Service screen displays Read and accept the agreement 3 On the Add an App screen place a check next to the app you d like to add to the device 4 For details about the app click Details Close the Details screen 5 Place a check next to the app s you d like to add to your device and then click Install ...

Page 104: ...Note WD recommends that you fully understand the nature of any app before you install it on your device 1 On the navigation bar click Apps to display the Apps screen 2 Click the Add an App icon in the lower left side of the screen 3 Scroll to the bottom of the Add an App screen and then click the To install manually click here link 4 Navigate to the app you d like to install on your device 5 Selec...

Page 105: ...firmation message click OK The app is removed from the device and no longer displays in the user account list Updating an App Use the following steps to update an app that you ve added to your WD My Cloud EX2 device 1 On the navigation bar click Apps to display the Apps screen 2 If there is an update for one of the apps you ve added to your device an Updates available link displays at the top righ...

Page 106: ...EX2 device uses TwonkyMedia as its DLNA media server It streams your music photos and videos to compatible devices in your home Playing media on a compatible device is easy The media server searches for all the media stored in the Public share on the WD My Cloud EX2 device connected to your home network After enabling media serving for the device see Enabling DLNA and iTunes on page 103 you can ju...

Page 107: ...ack of all these files Please refer to your device s user manual to see which formats are supported Audio files Video files Image Files 3GP AAC AC3 AIF ASF FLAC LPCM M4A M4B MP1 MP2 MP3 MP4 MPA OGG WAV WMA 3GP ASF AVI DivX DV DVR MS FLV M1V M2TS M4P M4V MKV MOV MP1 MP4 MPE MPEG1 MPEG2 MPEG4 MPG MTS QT QTI QTIF RM SPTS TS VDR VOB WMV Xvid BMP JPEG PNG TIF ...

Page 108: ... folders for media storage Shared Music Stores music files you want to share with other users Shared Pictures Stores image files you want to share with other users Shared Videos Stores video files you want to share with other users Note You will notice that the Public share s Shared Music and Shared Pictures shares contain mirrored and uploaded subfolders These folders are needed by Twonky 7 2 You...

Page 109: ...he media players receivers on your home network Note If Media Streaming is OFF this field will not display on your screen 3 On the Media Streaming Options screen select the media device you d like to receive streaming music video or photos On Select this option to allow DLNA media streaming to the device Off Select this option to disable DLNA media streaming to the device 4 Once your selections ar...

Page 110: ...r click Settings and then click Media in the left panel 1 In the iTunes area iTunes field click the toggle button to enable iTunes if not already enabled Note iTunes is ON by default To disable it click the toggle button to OFF 2 In the Folder field select Root if not previously selected This field points iTunes to the root directory on your WD My Cloud EX2 device If your want to specify a directo...

Page 111: ...ttings Refreshing iTunes Use the following steps to refresh the iTunes directory This allows iTunes to pick up any new media 1 On the Navigation bar click Settings and then click Media in the left panel 2 In the iTunes database field click Refresh Adding Media Content to the Folders 1 Open Windows Explorer or Mac Finder 2 Copy your music files to the Shared Music folder 3 Follow the same process t...

Page 112: ...a content stored in a network drive such as the WD My Cloud EX2 device For details on using a WD Media Player to access files on your device see Knowledge Base Answer ID 2676 or refer to your WD Media Player User Guide Other Media Players Following are general steps for setting up devices such as digital picture frames Blu Ray players network connected TVs and digital media adapters 1 Make sure th...

Page 113: ... of supported media types see Media Types Supported on page 102 Note iTunes 10 4 or later only supports music files See Knowledge Base Answer ID 8412 for additional information on iTunes supported versions Note iTunes scans any shares that have the Media Serving setting enabled including the Public share by default You can drag and drop media files into the corresponding folders in the Public shar...

Page 114: ...o configure the various settings for your WD My Cloud EX2 device General On the General page you can View and modify the device name and description Select the language in which the web pages should display Set the date time and time zone for the device Enable cloud access for your device Set energy saving options Enable and configure Time Machine backups for your Mac Enable various services for y...

Page 115: ...nter a unique name for your device to identify it on the network The device name can be up to 15 characters long and can not include special characters e g etc Device Description The default description is WDMyCloudEX2 If desired enter a different description for your device The device description can be up to 32 characters long and can not include special characters e g etc Serial Number Displays...

Page 116: ...k section view or modify the following settings 2 Click Save for each change you make Language From the drop down list select the language you d like to display on your WD My Cloud EX2 Personal Cloud Storage web pages The default language is English Time Zone From the drop down list select the time zone where your device is located NTP Service Enable or disable NTP service which automatically sync...

Page 117: ... type of connection you use for your cloud access On the Cloud Access Connection Options screen there are three access options Auto Auto uses uPnP to attempt to open ports on your router If successful a direct connection is established between your device and your apps Manual Establishes a connection through the two selected ports If either port is unavailable a relay connection is established A m...

Page 118: ...on allows you to perform administrator functions remotely 7 Review the information on the screen and then enter and reenter a password for your administrator account Click Save If your administrator account already has a password associated with it review the Dashboard Cloud Access screen and then click Save Note If you set your Cloud Setting to Manual you will have to access your device remotely ...

Page 119: ...ery Automatically restarts your device from a previously unexpected shutdown due to power failure Power Recovery is enabled by default Note If you disable this feature your device will not automatically power on after an unexpected shutdown To enable disable Power Recovery click the toggle button Power Schedule The Power Schedule allows you to schedule shutdowns for your WD My Cloud EX2 device 1 T...

Page 120: ...alog 3 From the Select a Share drop down list select a share you d like to use to back up your Mac data 4 Click Save Services This section of the General screen enables or disables various services available on your WD My Cloud EX2 device Important You must set a password for your Administrator account in order to restore your Time Machine backups Important Once Time Machine begins to back up your...

Page 121: ...er the name of your Root Folder and then click Config Link 4 Enter the following information 5 Click Get Remote Share Folder to connect to your remote folder Local Share Name Enter the name of the local share where you d like to store your information Host IP Enter the IP address of the local NAS where you d like to store your information Remote Share Folder Enter the name of the remote folder whe...

Page 122: ...sting Windows domain Active Directory is disabled by default 1 To enable Active Directory click the toggle button to ON 2 Click Configure 3 Review the information on the screen and then click Enable 4 Enter the following information in the Enable Active Directory screen User Name Enter the Active Directory server account name Password Enter the Active Directory server password ...

Page 123: ...FTP access remote servers and workgroups Network Profile The Network Profile section of the Network screen displays network information for the WD My Cloud EX2 device Remote Share Folder Enter the name of the remote folder where you d like to store your information or click Get Remote Share Folder and select the folder from the Select a Folder drop down list at the right of the field Workgroup Ent...

Page 124: ... set to DHCP which means the WD My Cloud EX2 device automatically gets the IP address and other settings from your network Select the method of assigning the device s unique IPv4 address Static Static IP lets you set an IP address manually You will be prompted for IP Address Subnet mask Gateway IP address and DNS Server If you don t know this information please check your router settings DHCP DHCP...

Page 125: ...in a safe location for future reference This information will not be displayed once it is entered into the WD My Cloud EX2 server Link Speed Select the link speed for your network from the drop down menu and then click Save Options Include Auto 100 1000 Jumbo Frames Jumbo frames are large IP frames used to increase performance over supported networks Select the Jumbo Frame for your network from th...

Page 126: ...FXP click the toggle button to ON 8 Click Next 9 Enter all IP addresses that you d like to block from FTP access and then select either Permanent or Temporary from the drop down menu Click Save to save your entries 10 Click Finish AFP Service Apple File Protocol AFP Service is automatically enabled if you are set up for Time Machine backups To enable disable AFP Service click the toggle button WAR...

Page 127: ...ommand line operations via the Secured Shell SSH protocol SSH is disabled by default To enable disable SSH click the toggle button WARNING Please note that modifying or attempting to modify this device outside the normal operation of the product voids your WD warranty Note The SSH login User Name is sshd Dynamic DNS Select this option to host a server Web FTP Game server etc using a domain name 1 ...

Page 128: ...ect and record resource and or service information across multiple locations To enable disable the Local Master Browser click the toggle button Remote Server The Remote Server section of the Network screen allows you to enable your WD My Cloud EX2 device to act as a remote server allowing you to back up shares from another WD My Cloud EX2 on the local LAN or WAN Note To see your WD My Cloud EX2 de...

Page 129: ...he default service scan Select the default service scan you d like to use for port forwarding and then click Save If you selected Customize a port forwarding service complete the following fields Service Enter a service for your port forwarding Protocol Select a protocol from the drop down menu External Port Enter an external port number for your port forwarding Internal Port Enter the internal po...

Page 130: ...he left panel Note DLNA and iTunes only work on your local network 2 For instructions on entering media settings on this page and then displaying or streaming media see Playing Streaming Videos Photos Music on page 101 Utilities On the Utilities page you can test the WD My Cloud EX2 device and get diagnostic information restore the device to factory defaults reboot or shut down the device and impo...

Page 131: ... Quick Test Full Test or System Test A progress bar displays indicating test progress and whether the device passed or failed the test 2 Review the test results and then click Close If the device fails the test click and then click Support to get assistance System Restore The system restore allows the Administrator to perform a full factory restore on the WD My Cloud EX2 device This option restore...

Page 132: ...ort File 2 Navigate to the location of your saved configuration file and select it The configuration file is loaded The device will reboot Don t unplug the device during this rebooting process Once the reboot is complete launch the dashboard Device Maintenance The Device Maintenance area allows you to shut down and reboot your WD My Cloud EX2 device This area also displays the amount of time the d...

Page 133: ...rmat Disk area select the volume you d like to format from the drop down menu 2 Click Format Disk 3 Review the confirmation message select the check box and then click OK Your WD My Cloud EX2 is formatted Notifications The WD My Cloud EX2 device provides notifications about various events such as firmware updates the success of firmware installations and system shutdowns Notifications display in t...

Page 134: ...n the left pane 2 To enable Alert emails click the toggle button to on 3 Click Configure 4 On the Alert Notification screen use the slider bar to select the level of alerts you d like to receive by email Critical Only Send only critical alerts to the specified email address Critical and Warning Send both critical and warning alerts to the specified email address All Send all alerts Informational C...

Page 135: ... No SMS message will be sent after setup is completed Obtain the URL format requirements from your SMS service provider They should contain the following parameters username password destination phone and message content 6 Click Next 7 Select the corresponding category for each SMS parameter from the drop down menu 8 Click Finish Your SMS notification is now set up Notification Display The Notific...

Page 136: ...ent Note After a firmware update installs the WD My Cloud EX2 device reboots Since a reboot affects users ability to access the cloud schedule the updates to occur at times when the likelihood of users accessing the cloud are minimal Note If you enable Auto Update you are asked to manually reboot your system when the update is completed Updating Firmware Automatically 1 To enable Auto Update click...

Page 137: ...n and click OK If an update is available click Install and Reboot Manual Update Follow this procedure to perform a manual update Note Ensure that you ve downloaded the firmware file you need to install on your device from the WD Tech Support Downloads page at http support wd com product download asp Manually Installing an Update 1 In the Manual Update section click Update from File 2 Navigate to t...

Page 138: ...or replacing a faulty drive or if your WD My Cloud EX2 model did not come with drives for inserting drives Identifying a Faulty Hard Drive If the LEDs on the unit are flashing or you have received an alert a hard drive may be faulty To determine which drive is faulty do the following 1 On the dashboard s navigation panel click Storage and then click Disk Status Important For best performance WD re...

Page 139: ...se and the serial number of the internal hard drive s requiring replacement Replacing a Drive If you bought a WD My Cloud EX2 device without hard drives or if you are replacing an existing drive you may use a drive made by another company For a list of compatible drives go to wd com mycloudex2 Removing a Drive If the WD My Cloud EX2 still contains the faulty drive you must first remove it before y...

Page 140: ...ed 1 Using a screw from the bag attach a plastic tab to the top hole in the drive s side on the right if the green board is facing you 2 Attach a screw to the corresponding hole on the other side of the drive 3 Attach label 1 or 2 to the top of the drive Label 1 is on the left and label 2 is on the right when looking down on the top of the unit There are corresponding numbers on the cross brace la...

Page 141: ... is sticking up at the back of the unit Repeat with the other drive if applicable 4 Screw the bracket over the tops of the drives Close the door and firmly push down until it locks into place 5 Reconnect the network and power cables to the device Note For information about rebuilding the replacement drive visit http support wdc com and search the knowledge base for Knowledge Base Answer ID 11007 R...

Page 142: ...on which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the retailer or an expe...

Page 143: ...ovided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wd com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession ...

Page 144: ...purposes of a business you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or repl...

Page 145: ...btain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provid...

Page 146: ...ications Appendix A WD My Cloud EX2 Quick User Guide This guide is primarily for WD My Cloud EX2 users rather than the administrator Logging into WD My Cloud EX2 1 Enter the name of your WD My Cloud EX2 device default name wdmycloudEX2 in the browser s address field http device name Windows Example http wdmycloudEX2 https device name local Mac Example https wdmycloudEX2 local 2 Click Go 3 On the W...

Page 147: ...of the device s main functions and links for updating settings Users Create change and delete users and grant them full or limited access to particular shares Shares Create change and delete shares folders and grant specific users full limited or no access to particular shares Cloud Access Set up change and remove remote cloud access to particular shares Monitor remote access status Backups Create...

Page 148: ... and mobile apps Built in apps to make your device more productive Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud EX2 device Storage Select the way your WD My Cloud EX2 device stores your data Apps Add or remove various apps that allow you to use your device more productively Backups Create backups to A USB drive Another WD My Cloud EX2 on your local netwo...

Page 149: ...lays the total number of FTP HTTP and P2P downloads performed Cloud Access Links The Cloud Access Links allow you to access the software necessary to gain access to the WD My Cloude EX2 device from your desktop and mobile apps Downloads and Apps Information The Downloads and Applications area displays information on the number of downloads and apps available on your device To access the page assoc...

Page 150: ...fer Protocol FTP File Transfer Protocol P2P Peer to Peer 1 In the left pane click a download method 2 zTo download files to your location enter the information required for each download method Apps The Apps page provides access to the various apps available for your use on the WD My Cloud EX2 device Available apps vary depending on what your administrator has implemented ...

Page 151: ...mla Requirements Database e g MySQL FireBird MS SQL server Oracle PostgreSQL SQLite If you re using phpMyAdmin as your SQL database ensure that you ve added the phpMyAdmin app to you My WD Cloud EX2 Setting Up Joomla 1 Add the Joomla app to your WD My Cloud EX2 device see Adding an App on page 98 for information on adding an app to your device 2 On the App screen click Joomla in the left pane 3 In...

Page 152: ...ount user name If you re using the phpMyAdmin app enter admin Password Enter your MySQL password If you re using the phpMyAdmin app enter admin Database Name Enter a name for your database to be used for Joomla Table Prefix Enter a table prefix The prefix should be three four characters long contain only alphanumeric characters and MUST end in an underscore Make sure that the prefix chosen is not ...

Page 153: ...ite Name Enter a name for your Joomla site Your Email Enter the email address of the individual that will act as the administrator for the Joomla site Admin Username Enter the user name you ll use to log into your Joomla site Admin Password Enter the password you ll use to log into your Joomla site Confirm Admin Password Reenter the password you entered in the Admin Password field 11 Click Install...

Page 154: ...pting language You can use phpBB to create your own customized forum that can be accessed and commented on from any Internet connection phpBB is one of the many apps available for use from your WD My Cloud EX2 device Provided in this section are the steps you ll need to set up phpBB Requirements MySQL database Setting Up phpBB 1 Add the phpBB app to your WD My Cloud EX2 device see Adding an App on...

Page 155: ...ll 7 On the Database configuration screen enter the following information and then click Proceed to Next Step Database Type Select MySQL if not already selected Database server hostname or DSN Enter localhost Database server post Leave this field blank Database name Enter a name for your database to be used for phpBB Database username Enter your MySQL account user name If you re using the phpMyAdm...

Page 156: ...sfully and then click Proceed to next step 9 Complete the Administrator Configuration screen with the following information and then click Proceed to next step Default board language Select the language for your bulletin board from the drop down menu Administrator username Enter the user name you ll use to log into your bulletin board Administrator password Enter the password you ll use to log int...

Page 157: ...t e mail Reenter the email address you entered in the Contact e mail address field 10 Review the Administrator details screen to ensure that the administrator configuration was successfull and then click Proceed to next step 11 Review the screen and then click Proceed to next step ...

Page 158: ...step Note Keep the default settings on this screen for now If you find that you need to update this information in the future you can do so on the Administration Control Panel after phpBB is installed 13 Review the information on the screen and then click Proceed to next step 14 Review the information on the screen phpBB is now installed ...

Page 159: ...e steps outlined below to recover your server from safe mode Note Before performing these steps download WD My Cloud EX2 firmware from the WD support website http support wd com and save it to a location to which you can browse from your computer Make sure to unzip the firmware file 1 Log on to your router s DHCP LAN Device Client Table to obtain the IP address for your device 2 Type device IP add...

Page 160: ...ick Apply to load the firmware 5 On the dialog box click OK The device reboots 6 Once your reboot is completed ensure that you clear your browser s cache Check your browser s help to determine the best way to clear the cache 7 Once your device has completed the reboot we recommend that you do a system restore System Restore on page 126 ...

Page 161: ... bit SP3 Mac OS X Mavericks Mac OS X Mountain Lion Mac OS X Lion Mac OS X Snow Leopard Browsers Internet Explorer 8 0 or higher on supported Windows computers Safari 6 0 or higher on supported Mac computers Firefox 21 or higher on supported Windows and Mac computers Google Chrome 27 or higher on supported Windows and Mac computers Physical dimensions Width 3 90 in 99 06 mm Length 6 10 in 154 94 mm...

Page 162: ...APPENDICES 157 WD MY CLOUD EX2 PERSONAL CLOUD STORAGE USER MANUAL ...

Page 163: ...group to a user 40 quotas to a group 44 quotas to users 40 share access to groups 43 automatic support requesting 64 auto rebuilding 86 B backup Amazon S3 Cloud 77 backups 69 about 66 ElephantDrive 77 USB 66 Box contents 5 C Capacity panel 55 changing 83 changing the RAID mode 83 China RoHS 138 cloud access settings 112 cloud backups about 75 Amazon S3 77 ElephantDrive 75 Cloud Devices panel 59 co...

Page 164: ... backup 75 iSCSI iSNS Client 90 iTunes 105 end user guide 141 Energy Saver 114 deep sleep option 114 LED option 114 Power Recovery option 114 Power Schedule option 114 Web Access Timeout option 114 energy saver settings 114 Environmental compliance China 138 F Faulty hard drive identifying 133 replacing 134 Features 3 Firmware panel 57 firmware updates 57 FTP Access 121 G general settings 109 acce...

Page 165: ... 90 modifying 90 iTunes accessing personal cloud with 108 disabling 105 enabling 105 overview 101 103 refreshing 106 streaming media 108 J Joomla setup guide 146 Jumbo Frames 120 K KC Notice 138 L LAN configuration 118 requirements 6 language and clock settings 111 launching WD My Cloud Desktop 32 LED 114 description 12 Link Aggregation AFP Service 121 Dynamic DNS 122 FTP Access 121 Jumbo Frames 1...

Page 166: ...s 5 password updating 39 phpBB Setup Guide 149 Port Forwarding 124 adding 124 deleting 124 modifying 124 Power Recovery 114 Power Schedule 114 Precautions 6 Pre installation requirements 6 product obtaining service 138 product components 7 product registration ii public folders mapping 20 Public share opening on Windows Vista Windows 7 Windows 8 20 Q quota rules 40 quotas assigning to a group 44 a...

Page 167: ...Diagnostics about 56 126 system health 56 system report 64 sending to Customer Support 64 System Restore about 126 U updates making on the Home Page 55 updating apps 100 USB backups creating 67 deleting 69 editing 69 managing 66 viewing details 68 USB drive connecting 66 User settings 34 viewing list of 34 user 39 user password updating 39 user settings editing 39 users about 34 adding a single 35...

Page 168: ... 48 deleting a share 48 installing mobile app 26 WD My Cloud Desktop about 27 accessing 33 launching 32 Mac installation 31 Windows installation 28 WD My Cloud EX2 Dashboard end user 142 Home page end user 143 logging in end user 141 managing users 34 media server settings 103 mobile apps 23 quick user guide 141 system report 64 user settings 34 WD Photos about 23 installing 23 WD service and supp...

Page 169: ...ights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book My Passport and WD TV are registered trademarks in the U S and other countries and WD My Cloud WD Red WD SmartWare WD GreenPower WD Photos and WD TV Live are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies 201...

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