mVSM Troubleshooting Guide
11
This guide is intended to give an overview of the various problems that can arise when with issues
with communication between the clinical portal and the tablet.
COMMON ACTIONS
VERIFY INTERNET CONNECTION/CONNECTION TO SERVER
1.
From the Login Screen on the Welch Allyn mVSM Patient Application tap on the Welch Allyn
logo in the top right 5 times fast.
2.
Admin screen should be displayed; enter the Admin pin 8989 and hit confirm.
3.
Touch “Manage Connection”
4.
Verify that the
Connection status
is “Connected to server”
TABLET
Situation
Possible Cause
Resolution
Patient is missing a reading
type on the Home Screen of
the mVSM Patient
Application.
Patient wasn’t assigned the
reading types.
From the Clinical Portal add the
selected reading types on the
5
th
Step of the patient edit
wizard.
Patient is assigned to a tablet
but does not display on the
device.
Patient is set to inactive.
Check the latest status of the
patient in the Status History tab
on the patient page. If the last
status set is “Inactive” the
patient must have an “Active”
status created in order to
display on the tablet.
The tablet is out of cellular
range or failed transmission.
Verify internet connection. If
device is not connected to the
server, relocate tablet to be
within cellular range. If this is
not possible connect to a Wi-Fi
network.
Wi-Fi connection is out of range
or failed transmission.
Restart the Wi-Fi modem. Read
the Wi-Fi modem user manual.
Confirm Wi-Fi network
password.
Verify internet connection. If
device is not connected to the
server, relocate tablet. If it is
out of Wi-Fi range.
The tablet time is off, causing
the server to reject the API
requests from the tablet.
Set the tablets time to
automatically update or set the
time manually.
