Welch Allyn mVSM Troubleshooting Manual Download Page 10

Page: 10 / 15

mVSM Troubleshooting Guide

Weight readings vary.

Device needs new batteries.

Patient is dressed differently.

Patient is unsteady and holding
on to wall/walker/chair for
support.

Scale does not clear the carpet.

Read the scale user manual.

Retrain the patient on how to

take a proper weight. Have
patient stand in the middle of
the scale. Encourage wearing
similar clothing.

Adjust the feet until the scale
clears the carpet.

Place scale on floor with hard
surface.

Summary of Contents for mVSM

Page 1: ...Welch Allyn Mobile Vital Signs Monitoring mVSM Troubleshooting Guide For use internally mVSM Troubleshooting Guide 4 7 2015...

Page 2: ...let 2 Find the Bluetooth Menu On Tablet 2 Peripherals 3 Nonin 9560 Pulse ox 3 Fora IR20b THERMOMETER 5 AND UA 767PBT ci blood pressure monitor 6 AND UC 351PBT ci Scale 8 Clinical Portal Troubleshootin...

Page 3: ...ayed and then choose Restart 2 After the device restarts a screen will be displayed say Please wait while we are loading Quickly tab on the screen 5 times while this is displayed and a password box sh...

Page 4: ...consistent reading Welch Allyn mVSM waits until it receives a consistent reading before accepting the data For some patients this can take more time The incorrect peripheral has been associated with t...

Page 5: ...VSM Troubleshooting Guide 4 Poor patient perfusion Instruct patient to move hands prior to taking measurement Apply a warm washcloth Place extremity on a pillow for support Ambient light Shield sensor...

Page 6: ...Wait for TiaDoc TM to show in Available Devices 8 Touch TiaDoc TM and when prompted enter the pairing pin 111111 Situation Possible Cause Resolution No data transferred from peripheral device to tabl...

Page 7: ...ice needs new batteries Replace the batteries in device The incorrect peripheral has been associated with the tablet Log in to the Clinical Portal associated with the tablet and verify that the correc...

Page 8: ...e blood pressure monitor user manual Observe patient technique and retrain as necessary Correct cuff size Correct placement Correct posture Not talking or moving Arm is at heart level Verify blood pre...

Page 9: ...tablet Device has become unpaired from tablet Follow pairing instructions to repair the device Device needs new batteries Replace the batteries in device The incorrect peripheral has been associated...

Page 10: ...and holding on to wall walker chair for support Scale does not clear the carpet Read the scale user manual Retrain the patient on how to take a proper weight Have patient stand in the middle of the sc...

Page 11: ...tions to the email address associated with the user account If the users email is incorrect in the account the email must be updated by a separate user account that can login Patient Reading Report is...

Page 12: ...the 5th Step of the patient edit wizard Patient is assigned to a tablet but does not display on the device Patient is set to inactive Check the latest status of the patient in the Status History tab...

Page 13: ...xpected on Tablets page The tablet is out of cellular range or failed transmission Verify internet connection If device is not connected to the server relocate tablet to be within cellular range If th...

Page 14: ...the client and training on how to change the batteries is recommended Can I copy paste into the Notes section Yes There is no issue with this though formatting will be lost Can I set up standardized c...

Page 15: ...ent does not have a scheduled session pending they will be automatically sent to the Home screen Does anybody reimburse for this Yes some state Medicaid programs and private insurances provide reimbur...