Troubleshooting
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7.1
General information
A message on the touch panel indicates a printer
fault or when an ink cartridge needs to be replaced.
Touch the [SYSTEMINFO] button in the main menu
of the touch panel for more detailed information
about this message and to see which measures
should be taken. Change to the second page of the
System Info and touch the [PROTOCOL] button.
The event is displayed. Use the [DETAILS] button
to display further information and an appropriate
proposed solution.
7.2
General troubleshooting
CAUTION
Never remove the printer enclosure in
case of a fault.
Contact the Customer Service
department if the fault cannot be
rectified.
The printing results are unsatisfactory. The printed
image is too weak or is spotted.
Check the printer status.
Has the printer not been used for a long time?
The ink might have dried up or the printhead
nozzles are blocked.
1
Execute a nozzle check (see section "6.1.4
Executing a nozzle check").
2
If necessary, clean the printhead. (See section
"6.1.1 Printhead cleaning".)
Is the printed image unclear or doubled?
In this case, contact the Weidmüller Customer
Service department.
Is there a problem with the printer's location?
1
Make sure that the printer is located on a flat
even surface.
2
Install the printer at a site that is free from
vibration.
A MultiCard/MetalliCard is stuck in the printer
Switch off the printer and then switch it back on
again.
The card stuck in the printer will be fed out.
The print is irregular, either too strong or too
weak
Check the following if there is a problem with the
print quality, such as irregular print or inappropriate
ink quantity:
•
Are you using an out-of-date ink cartridge?
NOTE
Using expired ink reduces the print
quality and can cause damage to the
printer.
