Wegener iPUMP 6400, User Manual

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www.wegener.com 800009-01 Rev. J 67
iPump 6400 User’s Manual
C
HAPTER
5 C
USTOMER
S
ERVICE
5.1 Warranty
The following warranty applies to all
Wegener Communications
products including the
iPump 6400 Professional Media Server
:
All
Wegener Communications
products are warranted against defective materials and
workmanship for a period of one year after shipment to customer.
Wegener
Communications
' obligation under this warranty is limited to repairing or, at
Wegener
Communications
' option, replacing parts, subassemblies, or entire assemblies.
Wegener Communications
shall not be liable for any special, indirect, or consequential
damages. This warranty does not cover parts or equipment which have been subject to
misuse, negligence, or accident by the customer during use. All shipping costs for
warranty repairs will be prepaid by the customer. There are no other warranties,
express or implied, except as stated herein.
5.2 Technical Support
If the unit should fail to perform as described, if you need help resolving problems with your
iPump 6400
, or for questions about obtaining service for your
iPump 6400
, please contact
Wegener Communications Customer Service
at (
770) 814-4057
, Fax
(678) 624-0294
, or e-
mail
service@wegener.com
.
To return a product for service:
1. Obtain a
Return Material Authorization (RMA)
number by completing and faxing a copy of
the
RMA Request Form
to
(678) 624-0294
. Or you may e-mail the same information to:
service@wegener.com
.
2. To help us identify and control returned units, plainly write the RMA number on the outside
of the product-shipping container. This will help us return your unit to you as quickly as
possible.
3. Return the product, freight prepaid, to the address below:
Note:
All returned material must be shipped freight prepaid. C.O.D. shipments will not be
accepted.
Service Department RMA# ________
Wegener Communications, Inc.
359 Curie Drive
Alpharetta, GA 30005