the Middle East and Africa region, and 2 years in the Asia
Pacific
region, unless
otherwise required by law. The term of your limited warranty period shall
commence on the purchase date appearing on your purchase receipt. WD may at
its discretion make extended warranties available for purchase. WD shall have no
liability for any Product returned if WD determines that the Product was stolen
from WD or that the asserted defect a) is not present, b) cannot reasonably be
rectified
because of damage occurring before WD receives the Product, or c) is
attributable to misuse, improper installation, alteration (including removing or
obliterating labels and opening or removing external enclosures, including the
mounting frame, unless the product is on the list of limited user-serviceable
products and the
specific
alteration is within the scope of the applicable
instructions, as found at http://support.wd.com), accident or mishandling while in
the possession of someone other than WD. Subject to the limitations
specified
above, your sole and exclusive warranty shall be, during the period of warranty
specified
above and at WD’s option, the repair or replacement of the Product with
an equivalent or better Product. The foregoing warranty of WD shall extend to
repaired or replaced Products for the balance of the applicable period of the
original warranty or ninety (90) days from the date of shipment of a repaired or
replaced Product, whichever is longer.
The foregoing limited warranty is WD's sole warranty and is applicable only to
products sold as new. The remedies provided herein are in lieu of a) any and all
other remedies and warranties, whether expressed, implied or statutory, including
but not limited to, any implied warranty of merchantability or
fitness
for a particular
purpose, and b) any and all obligations and liabilities of WD for damages including,
but not limited to accidental, consequential, or special damages, or any
financial
loss, lost
profits
or expenses, or lost data arising out of or in connection with the
purchase, use, or performance of the Product, even if WD has been advised of the
possibility of such damages. In the United States, some states do not allow
exclusion or limitations of incidental or consequential damages, so the limitations
above may not apply to you. This warranty gives you
specific
legal rights, and you
may also have other rights which vary from state to state.
Warranty Information (Australia/New Zealand)
Nothing in this warranty
modifies
or excludes your legal rights under the Australian
Competition and Consumer Act or the New Zealand Consumer Guarantees Act.
This warranty
identifies
WD’s preferred approach to resolving warranty claims
which is likely to be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to
those contained in the Sale of Goods Act, are made with respect to the Product. If
you purchased your Product in New Zealand for the purposes of a business, you
acknowledge and agree that the New Zealand Consumer Guarantees Act does not
apply. In Australia, our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if goods fail
to be of acceptable quality and the failure does not amount to a major failure. What
constitutes a major failure is set out in the Australian Consumer Law.
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. Should you encounter any problem, please give us an opportunity to
address it before returning this Product. Most technical support questions can be
Compliance and Warranty Information
My Cloud Home / My Cloud Home Duo
User Manual
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