4. Select the
Shutdown Device
button.
Erase All Data & All Users
Warning!
Performing this function will delete all data, users and the owner on your My Cloud Home
device. The unit will be reset to factory default and will need to be setup using your online My Cloud
Account. (
To perform this function on your My Cloud Home device from the MyCloud.com web app,
follow these steps:
1. Through the MyCloud.com web app, navigate to the menu on the left side of
the browser page and select the Settings option. This will open the Settings
window.
2. Click on the
CURRENT DEVICE
section.
3. Click the
Erase All Data & All Users
option.
4. As
confirmation
that you want to continue with this process, a
confirmation
code box appears. Enter the provided
confirmation
code in the required
fields.
Then Click the
Confirm
button.
5. A set of instructions will appear. Read the instructions, then Click the
Factory
Reset
button.
6. This will begin the Factory Reset process. The MyCloud.com web app will log
you out of your account. Follow the
Device Settings
My Cloud Home / My Cloud Home Duo
User Manual
26