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12

FAQ

All WD Knowledge Base references listed below can be viewed at: 

support.wdc.com/knowledgebase

. Enter the below listed Answer ID in the search

field.

 You can also Click on the Answer ID listed below for a direct link.

How to get an RMA to replace a defective product, or

obtain a power supply or USB cable for a WD product

Answer ID 8

 | This answer explains how to create an RMA (Return Merchandise

Authorization) to replace a defective product with Western Digital, or obtain a

power supply or interface cable for a WD product.

FAQ

My Cloud Home / My Cloud Home Duo

User Manual

35

Summary of Contents for My Cloud Home Duo

Page 1: ...My Cloud Home My Cloud Home Duo Personal Cloud Storage User Manual...

Page 2: ...wnloads Email Support Get technical and other support through email at support wdc com support Warranty RMA Services Get warranty product replacement RMA RMA status accessories and data recovery infor...

Page 3: ...ons 7 _________ 2 Getting Started 8 Connecting a My Cloud Home Device 8 Basic Hardware Connections 8 Software Set Up 8 My Cloud Home Mobile App 9 MyCloud com Web App 10 My Cloud Home Desktop App 10 Re...

Page 4: ...tent Web App 18 Delete Share Web App 19 Desktop App 19 Share Content Desktop App 19 Delete Share Desktop App 20 _________ 7 Invite or Remove a User 21 Invite a User Mobile App 21 Remove a User Mobile...

Page 5: ...Storage 31 RMA Replacing a Drive 32 Removing 32 Adding 33 _________ 12 FAQ 35 How to get an RMA to replace a defective product or obtain a power supply or USB cable for a WD product 35 _________ 13 Co...

Page 6: ...es My Cloud Home 40 MPEG 4 Visual MPEG LA 40 H 264 AVC MPEG LA 40 Third Party Notices My Cloud Home Duo 41 MPEG 2 MPEG LA 41 MPEG 4 Visual MPEG LA 41 H 264 AVC MPEG LA 41 My Cloud Home My Cloud Home D...

Page 7: ...single drive device Mobile on the go access Use the My Cloud Home mobile app desktop app or MyCloud com to upload access and share your favorite memories and stream videos saved on your My Cloud Home...

Page 8: ...to one central place It works seamlessly with Windows Backup and Time Machine software Smooth video playback anywhere Stream your personal videos anywhere on any device using the My Cloud Home mobile...

Page 9: ...with an Internet browser Using the most current stable combinations of operating system and web browser will provide the best results At a minimum use one of the following browser versions applicable...

Page 10: ...1 2 LED Behavior System Condition No LED light illuminated Power is Off or Disconnected Solid Light no blinking Device is Ready Solid Light no blinking Firmware or Software Update in Progress Solid L...

Page 11: ...al LED Behavior Therefore view each LED Behavior within the context of your operation Rear Layout Illustrated above are the various ports connectors and buttons on the rear of a My Cloud Home Duo devi...

Page 12: ...revoked and each user or any new user has the option to take ownership of the device The first user to take ownership becomes the new Device Owner Press for at least 60 seconds Caution This process wi...

Page 13: ...Mbps in color Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Drives may be damaged by rough handling shock or vibration Alwa...

Page 14: ...end of the power adapter into the power supply socket on the back of the device and the other end of the power adapter into a power outlet 3 The unit will automatically power on Continue with the nex...

Page 15: ...es robust access and product management on Android and iOS platforms MyCloud com Web App provides quick access via an Internet browser on different operating systems and does not require software inst...

Page 16: ...ome Desktop App option 2 This will download the WD Discovery software which is used to install the My Cloud Home desktop app 3 Install and setup the WD Discovery software with your My Cloud account in...

Page 17: ...era Backup Slider Button so that it is slid to the right hand position 5 Tap the Use Cellular Data Slider Button if you want to use your data plan for the backup process a By default the backup proces...

Page 18: ...box Tap on the Home icon on the bottom menu bar c On the Home screen Tap the option USB device plugged in This will open the Copying from dialog box to show the current USB copy progress 5 When the c...

Page 19: ...e Desktop Sync process Right Click the folder and select the option Unsync Note If more than one folder have the same name on the My Cloud Home device a number will be added to the name to differentia...

Page 20: ...o drag and drop and hold down the mouse button 4 Drag the selected file or folder to the destination selected within the My Cloud com web app and let go of the mouse button 5 The selected file or fold...

Page 21: ...ions for the Windows back up and restore process varies based on the version of the Windows operating system you have installed Use the following Microsoft Article to access these instructions Article...

Page 22: ...to search for it 4 After typing in the search phrase the My Cloud Home mobile app will automatically search the MyCloud com web app will require that you Click the Enter key or Press the magnifying g...

Page 23: ...web app navigate to and select the file or folder that you choose to delete 2 After selecting the file or folder to delete Press the Delete icon with a trash can illustrated on it a Note When using a...

Page 24: ...and the installed apps This may include an email client social media apps and other apps for sharing content 5 From the menu of apps that is presented select a method to share your content 6 Follow th...

Page 25: ...2 Press the Delete Share Link icon a Note When using a browser with Microsoft Windows or macOS the Delete Share Link icon can be accessed through the icon menu in the upper right hand corner of the br...

Page 26: ...p A share created for a file or folder can be deleted through the Desktop App without deleting the file or folder by following these steps 1 Right Click a shared file or folder This will open a small...

Page 27: ...ers option 5 Under DEVICE USERS Tap the Invite user option 6 This will open the Invite Your Friends screen 7 Enter the users email address on the Add emails section and then Tap the SEND INVITES butto...

Page 28: ...evice name Tap the back arrow at the top of the Device page This will open the Settings page 7 Your new device name should now be visible under the section Current Device Firmware Version To view the...

Page 29: ...t this process will delete all data user and owner content Tap the Factory Reset button to continue 7 The My Cloud Home device will take several minutes to go through the factory reset process During...

Page 30: ...of the My Cloud Home device follow these steps 1 Through the MyCloud com web app navigate to the menu on the left side of the browser page and select the Settings option This will open the Settings w...

Page 31: ...onfirm button 7 A set of instructions will appear Read the instructions then Click the Factory Reset button 8 This will begin the Factory Reset process and change the disk configuration The MyCloud co...

Page 32: ...left side of the browser page and select the Settings option This will open the Settings window 2 Click on the CURRENT DEVICE section 3 Click the Erase All Data All Users option 4 As confirmation that...

Page 33: ...A Profile Abbreviation of the name on your My Cloud account is used by default until it is modified to an image 6 Select one of the three following choices Take Photo Choose Photo or Cancel a The Take...

Page 34: ...atch the Change Password button will not be visible 8 The My Cloud account password has successfully been changed Set Passcode The Set Passcode feature only access to the My Cloud Home mobile app This...

Page 35: ...web app navigate to the menu on the left side of the browser page and select the Settings option This will open the Settings window 2 Under the PERSONAL SETTINGS section the My Cloud account name is s...

Page 36: ...e and configure 4 Tap the service you want to enable then Tap the ENABLE button This will begin the installation process for this service Follow the on screen prompts to continue MyCloud com Web App 1...

Page 37: ...ables access to the following features of your mobile device iOS Photos Notifications Background App Refresh and Cellular Data Android Camera Contacts Location Phone Storage and Notifications Importan...

Page 38: ...the following section RMA Replacing a Drive to remove the drive in question The drives are numbered After removing the top lid the enclosure has a number embossed into the ledge When looking at the u...

Page 39: ...3 Once the hard drive and tray combination are completely removed from the unit remove the plastic tray from the hard drive The tray is attached to the hard drive with four pins As is illustrated abo...

Page 40: ...drive into the My Cloud Home Duo device Orientation Note The tray should slide in easily Do not force it The side of the hard drive with the SATA connector and power connector must point down into th...

Page 41: ...D listed below for a direct link How to get an RMA to replace a defective product or obtain a power supply or USB cable for a WD product Answer ID 8 This answer explains how to create an RMA Return Me...

Page 42: ...y to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment i...

Page 43: ...ne for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided...

Page 44: ...WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase u...

Page 45: ...in material and workmanship and will conform to WD s specifications The term of your warranty is 2 years in Australia and New Zealand unless otherwise required by law The term of your warranty period...

Page 46: ...ibute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtain...

Page 47: ...L USE OF A CONSUMER FOR i ENCODING VIDEO IN COMPLIANCE WITH THE MPEG 4 VISUAL STANDARD MPEG 4 VIDEO AND OR ii DECODING MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCI...

Page 48: ...Name Web App 29 Edit Profile Picture Mobile App 27 Edit Profile Picture Web App 29 Environmental compliance China RoHS 37 Erase All Data All Users Mobile App 23 Erase All Data All Users Web App 26 Eth...

Page 49: ...sktop App 19 Share Content Mobile App 18 Share Content Web App 18 Share Device Mobile App 21 Shut Down Device Mobile App 23 Shut Down Device Web App 25 Social and Cloud Import 12 Software Set Up 8 Sof...

Page 50: ...a Foundation IOS is a trademark or registered trademark of Cisco in the U S and other countries and is used under license by Apple Inc Microsoft Internet Explorer OneDrive and Windows are either regis...

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