39
Troubleshooting
Problem
Cause
Correction
Water conditioner
fails to regenerate
Electrical service to unit has been
interrupted
Assure permanent electrical service (check circuit breaker, GFCI,
fuse, plug, pull chain, or switch)
Controller is defective
Replace controller
Power failure
Reset time of day
Softener delivers
hard water
By-pass valve is open
Close by-pass valve
No salt is in brine tank
Add salt to brine tank and maintain salt level above water level
Injector screen plugged
Clean injector screen
Insufficient water flowing into brine tank
Check brine tank fill time and clean brine line flow control if plugged
Hot water tank hardness
Repeated flushings of the hot water tank is required
Leak at distributor tube
Make sure distributor tube is not cracked. Check O-ring and
tube pilot
Internal valve leak
Replace seals and spacers and/or piston
Reserve capacity has been exceeded
Check salt dosage requirements and adjust program to provide
additional reserve
Meter is not measuring flow
Clean meter of foreign debris. Replace meter dome
Unit used too
much salt
Improper salt setting
Check salt usage and salt setting
Excessive water in brine tank
See- Problem “Excessive water in brine tank”
Loss of water
pressure
Iron buildup in line to water conditioner
Clean line to water conditioner
Iron buildup in water conditioner
Clean control and add mineral cleaner to mineral bed. Increase
frequency of regeneration
Inlet of control plugged due to foreign
material broken loose from pipes by
recent work done on plumbing system
Remove piston and clean control valve
Loss of mineral
through drain line
Air in water system
Assure that well system has proper air eliminator control. Check
for dry well condition
Improperly sized drain line flow control
Check for proper drain rate
Iron in conditioned
water
Fouled mineral bed
Check backwash, brine draw, and brine tank fill.
Increase frequency of regeneration. Increase backwash time.
Excessive water in
brine tank
Plugged drain line flow control
Clean flow control
Plugged injector system
Clean injector and screen
Controller not cycling
Replace controller
Foreign material in brine valve
Replace brine valve seat and clean valve
Foreign material in brine line flow control
Clean brine line flow control
Softener fails to
draw brine
Drain line flow control is plugged
Clean drain line flow control
Injector is plugged
Clean injector
Injector screen plugged
Clean screen
Line pressure is too low
Increase line pressure to 20psi
Internal control leak
Change seals, spacers, and piston assembly
Service adapter did not cycle
Check drive motor and switches
Control cycles
continuously
Misadjusted, broken, or shorted switch
Determine if switch or controller is faulty and replace it, or
replace complete power head
Resin and gravel
in outlet water
Damaged lower distributor screen
Replace distributor screen
High service flow
rate pressure drop
Resin damaged by chlorine/chloramine
Replace resin
Foreign material in distributor screen
Replace all media and distributor screens
