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39

Troubleshooting

Problem

Cause

Correction

Water conditioner 

fails to regenerate

Electrical service to unit has been  

interrupted

Assure permanent electrical service (check circuit breaker, GFCI, 

fuse, plug, pull chain, or switch)

Controller is defective

Replace controller

Power failure

Reset time of day

Softener delivers 

hard water

By-pass valve is open

Close by-pass valve

No salt is in brine tank

Add salt to brine tank and maintain salt level above water level

Injector screen plugged

Clean injector screen

Insufficient water flowing into brine tank

Check brine tank fill time and clean brine line flow control if plugged

Hot water tank hardness

Repeated flushings of the hot water tank is required

Leak at distributor tube

Make sure distributor tube is not cracked. Check O-ring and 

tube pilot

Internal valve leak

Replace seals and spacers and/or piston

Reserve capacity has been exceeded

Check salt dosage requirements and adjust program to provide 

additional reserve

Meter is not measuring flow

Clean meter of foreign debris. Replace meter dome

Unit used too 

much salt

Improper salt setting

Check salt usage and salt setting

Excessive water in brine tank

See- Problem “Excessive water in brine tank”

Loss of water 

pressure

Iron buildup in line to water conditioner

Clean line to water conditioner

Iron buildup in water conditioner

Clean control and add mineral cleaner to mineral bed. Increase 

frequency of regeneration

Inlet of control plugged due to foreign  

material broken loose from pipes by  

recent work done on plumbing system

Remove piston and clean control valve

Loss of mineral 

through drain line

Air in water system

Assure that well system has proper air eliminator control. Check 

for dry well condition

Improperly sized drain line flow control

Check for proper drain rate

Iron in conditioned 

water

Fouled mineral bed

Check backwash, brine draw, and brine tank fill. 

Increase frequency of regeneration. Increase backwash time.

Excessive water in 

brine tank

Plugged drain line flow control

Clean flow control

Plugged injector system

Clean injector and screen

Controller not cycling

Replace controller

Foreign material in brine valve

Replace brine valve seat and clean valve

Foreign material in brine line flow control

Clean brine line flow control

Softener fails to 

draw brine

Drain line flow control is plugged

Clean drain line flow control

Injector is plugged

Clean injector

Injector screen plugged

Clean screen

Line pressure is too low

Increase line pressure to 20psi

Internal control leak

Change seals, spacers, and piston assembly

Service adapter did not cycle

Check drive motor and switches

Control cycles 

continuously

Misadjusted, broken, or shorted switch

Determine if switch or controller is faulty and replace it, or 

replace complete power head

Resin and gravel 

in outlet water

Damaged lower distributor screen

Replace distributor screen

High service flow 

rate pressure drop

Resin damaged by chlorine/chloramine

Replace resin

Foreign material in distributor screen

Replace all media and distributor screens

Summary of Contents for HC-200 Series

Page 1: ...Installation Operation and Maintenance 2 Commercial Water Softeners Series HC 200 HCTA 200 HCP 200 HC 200 Simplex Systems HCTA 200 Duplex Alternating Systems HCP 200 Duplex Triplex and Quadplex Progre...

Page 2: ...ality components Simple programming corrosion resistant mineral tank s and an easy to service design ensures this system will be durable and easy to maintain Thank You The Watts Team Softened water pr...

Page 3: ...r that is microbiologically unsafe or of unknown quality This system will not make microbiologically unsafe water safe Water that is unsafe must be treated separately from this conditioner Operating a...

Page 4: ...exchange water softening is a process where an ion exchange resin is used to effectively exchange calcium and magnesium hardness cations for sodium cations in the water New or freshly regenerated ion...

Page 5: ...neration B System 7 2 Mineral Tanks 1 Meter Immediate Regeneration C System 14 2 8 Mineral Tanks 2 8 Meters Immediate Regeneration Progressive Flow Tank Staging GPM Threshold for Progressive Feature _...

Page 6: ...2184 977 16 2449 361 8 917 361 8 917 39 991 60 1524 1560 709 Series HCTA 200 MODEL NO DIMENSIONS WEIGHTS A B C D E F G in in in mm in mm in mm in mm in mm in mm lbs kgs M4043TA 29NT 673 8 1711 673 8 1...

Page 7: ...EL NO ORDERING CODE DESCRIPTION SPACE REQUIRED WEIGHT D X W X H LBS M4043TI NH 68110194 3 Cubic Foot 2 Progressive Duplex Softener with Flow Meters 38 x 55 x 87 530 M4047TI NH 68110195 4 Cubic Foot 2...

Page 8: ...rding to the diagram below according to your specific series number If any components are missing or damaged contact your Watts representative If they can not be reached contact Watts customer service...

Page 9: ...with the top of the tank Test the tape cap to make sure it can not come off during the media loading process 4d For systems 24 in diameter and larger fill the mineral tank 1 3 full with water to prev...

Page 10: ...P14 port s of the control valve controller s See pages 14 15 for P14 location 18 If applicable install a metal bonding strap across metal inlet and outlet plumbing lines to maintain electrical contin...

Page 11: ...te and local codes Do not construct drain line to elevations that exceed 4 feet above the control valve s drain port 11 The full weight of the piping and valves must be supported by pipe hangers or ot...

Page 12: ...12 Installation Diagrams Series HCTA 200 Duplex Alternating Systems Top View Side View Front View...

Page 13: ...13 Installation Diagrams Series HCP 200 Progressive 2 4 Tank Systems Top View Side View Front View...

Page 14: ...Power Supply 3150 3900 Valves Wire Harness Meter Cable Power Supply Communication Cables Hinge Mount mount per valve model noted 44404 Rev A 44403 Rev A HC 200 HCTA 200 HCP 200 Systems use 2900 2900S...

Page 15: ...15 Wiring Diagram 44403 Rev A Wiring diagrams are reference only All wiring should be done by a certified electrician and meet all electrical codes...

Page 16: ...menu navigation Network two to eight valves via shielded CAT5 cables LED Status Indicator Blue In Service Flashing Blue Regeneration Queued Green Regeneration Flashing Green Standby Red Error conditio...

Page 17: ...17 Controller Display...

Page 18: ...egeneration If regeneration occurs for any reason prior to the delayed regeneration time the manual regeneration request shall be cleared Pressing the Extra Cycle button while in regeneration will cau...

Page 19: ...ote Regeneration Ability to trigger a regeneration via a remote input Regeneration Types Softener Filter Meter Delayed When volume remaining reaches zero and the scheduled regeneration time is reached...

Page 20: ...n the NXT2 circuit board Activates during selected cycle step Activates upon selected start time Range 0 91 minutes Deactivates upon selected end time Range Start Time plus 1 minute Activates when sel...

Page 21: ...amming certain values may not be able to be viewed or set 7 The controller will display local information not system information 8 In the event of a regeneration occurring while displaying mas ter pro...

Page 22: ...e button to advance to the next value Press the Left button to retreat to the previous value 3 Where applicable use the Up and Down buttons to adjust a value as desired 4 After progressing through all...

Page 23: ...splayed When regeneration has been completed the display will return to the main screen Example Real time flow rate reading Example Peak flow since last regeneration Example Gallons at the outlet sinc...

Page 24: ...n buttons to adjust as desired 3 Press the Extra Cycle button to advance to the Month field Press the Up or Down buttons to adjust as desired 4 Press the Extra Cycle button to advance to the Calendar...

Page 25: ...X X X X X X X Off Immediate Delayed Auxiliary 1 2 X X X X X X X X X X Off Alarm Based Cycle Based Time Based Lock Window 1 2 X X X X X X X X X X On Off Meter Type X X X X X X X X Paddle 0 75 1 1 5 2...

Page 26: ...the other end of the hose inside a water permeable bag and locate the bag over the floor drain 14 Insert a garden hose into the bag side of the poly vinyl hose to fill the hose and PVC pipe with wate...

Page 27: ...ON 5 0 GPM F 14 SOFTENER 3 1 68108571 V7103 07 FC BUTTON 7 0 GPM F 16 SOFTENER 3 1 68108574 V7103 10 FC BUTTON 10 0 GPM F 18 SOFTENER 3 1 68108575 V7103 12 FC BUTTON 12 0 GPM F 21 SOFTENER 3 1 6810857...

Page 28: ...3E BRINE TANK ASSY 24X41 BLK W GRID AIR CHECK FOR 1 2 BRINE HOSE 13 1 68102503 G2004B BRINE TANK ASSY 24X50 BLK W GRID AIR CHECK FOR 1 2 BRINE HOSE 13 1 68102512 G2009A BRINE TANK ASSY 30X50 BLK W AIR...

Page 29: ...00 Upper Powerhead 2900 UPPER POWERHEAD ITEM NO QTY PART NUMBER DESCRIPTION 1 1 68104633 K4560410 NT UPPER POWERHEAD F 2900S 24V NXT2 W POWER SUPPLY NO TIMER 2 1 68104575 K4560219 02 COVER FOR 2750 29...

Page 30: ...30 NXT2 Controller Assembly NXT2 CONTROLLER ASSEMBLY ITEM NO QTY PART NUMBER DESCRIPTION 1 1 68104777 K4562115 CONTROLLER ASSEMBLY NXT2 1...

Page 31: ...31 NXT to NXT2 Conversion Kit NXT TO NXT2 CONVERSION KIT ITEM NO QTY PART NUMBER DESCRIPTION 1 1 68104778 K4562121 01 CONTROLLER ASSY CONV KIT NXT TO NXT2 W 24V US POWER SUPPLY 1...

Page 32: ...rts 2900 Lower Powerhead 2900 LOWER POWERHEAD ITEM NO QTY PART NUMBER DESCRIPTION 1 1 68104635 K4560411 NT LOWER POWERHEAD F 2900S 24V NTXT2 NO COVER 2 1 68104574 K4560217 02 COVER FOR 2900 LOWER POWE...

Page 33: ...DOWNFLOW F 2900S UPPER 4 1 68104546 K4560128 SEAL SPACER KIT F 2900S LOWER 5 1 68104732 K4561550 PISTON ASSEMBLY DOWNFLOW HWBP F 2900S LOWER 5 1 68104733 K4561555 PISTON ASSEMBLY DOWNFLOW NHWBP F 2900...

Page 34: ...BRINE FLOW WASHER 25 GPM 5 1 68104118 K4512095 BRINE FLOW WASHER 50 GPM 5 1 68104119 K4512097 BRINE FLOW WASHER 1 0 GPM 6 1 68104079 K4510913 00 INJECTOR NOZZLE 00 VIOLET 6 1 68104080 K4510913 000 INJ...

Page 35: ...00 INJECTOR NOZZLE 00 VIOLET 5 1 68104080 K4510913 000 INJECTOR NOZZLE 000 BROWN 5 1 68104081 K4510913 BL INJECTOR NOZZLE 2 BLUE 5 1 68104082 K4510913 G INJECTOR NOZZLE 4 GREEN 5 1 68104083 K4510913 R...

Page 36: ...1 7CB INJECTOR NOZZLE 7C BLACK 3 1 68104214 K4514802 3Y INJECTOR THROAT 3C YELLOW 3 1 68104215 K4514802 4G INJECTOR THROAT 4C GREEN 3 1 68104216 K4514802 5W INJECTOR THROAT 5C WHITE 3 1 68104217 K4514...

Page 37: ...04109 K4512085 FLOW CONTROL WASHER 1 2 GPM 2 1 68104110 K4512086 FLOW CONTROL WASHER 1 5 GPM 2 1 68104111 K4512087 FLOW CONTROL WASHER 2 0 GPM 2 1 68104112 K4512088 FLOW CONTROL WASHER 2 4 GPM 2 1 681...

Page 38: ...h Electronic Meter 2 INCH STAINLESS STEEL METER ASSY ITEM NO QTY PART NUMBER DESCRIPTION 1 1 68104756 K4561934 10 METER ASSEMBLY COMPLETE 2 STAINLESS STEEL MECH ELEC 2 1 68104199 K4514716 METER DOME P...

Page 39: ...generation Inlet of control plugged due to foreign material broken loose from pipes by recent work done on plumbing system Remove piston and clean control valve Loss of mineral through drain line Air...

Page 40: ...ected system type in Master Programming Push correct valve settings in Master Settings Motor Stall No Changes Detected in the Optical Sensor for 6 Seconds The motor is on but no encoder pulses are det...

Page 41: ...41 Water Softener Flow Diagrams Down Flow Brining 2 Backwash Position 3 Brine Position 4 Slow Rinse Position 5 Rapid Rinse Position 6 Brine Tank Refill Position 1 Service Position...

Page 42: ...42 Water Softener Flow Diagrams Up Flow Brining 2 Brine Position 3 Slow Rinse Position 4 Backwash Position 5 Rapid Rinse Position 6 Brine Tank Fill Position 1 Service Position...

Page 43: ...43 Flow Data and Injector Draw Rates Down Flow...

Page 44: ...ilox Micro Z and neutralizing media are also not covered by this warranty In the event of a covered defect within the warranty period the Company will at its option replace or recondition the product...

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