Warranty Information
The PM LEGACY™ Limit Controller is manufactured by ISO 9001-registered processes and is backed
by a three-year warranty to the first purchaser for use, providing that the units have not been mis-
applied. Since Watlow has no control over their use, and sometimes misuse, we cannot guarantee
against failure. Watlow’s obligations hereunder, at Watlow’s option, are limited to replacement, repair
or refund of purchase price, and parts which upon examination prove to be defective within the war-
ranty period specified. This warranty does not apply to damage resulting from transportation, alter-
ation, misuse or abuse. The purchaser must use Watlow parts to maintain all listed ratings.
Technical Assistance
If you encounter a problem with your Watlow controller, review your configuration information to verify
that your selections are consistent with your application: inputs, outputs, alarms, limits, etc. If the prob-
lem persists, you can get technical assistance from your local Watlow representative (see back cover),
by e-mailing your questions to [email protected] or by d1 (507) 494-5656 between 7
a.m. and
5
p
.
m
.
, Central Standard Time (CST). Ask for an Applications Engineer. Please have the follow-
ing information available when calling:
Complete model number
All configuration information
User's Guide
Factory Page
Return Material Authorization (RMA)
1. If you are an End User, and this PM is installed in an OEM System, please contact the OEM to get
the PM repaired. If you are an OEM or Watlow Distributor, please go to www.watlow.com/rma to
start the RMA process. Watlow Customer Service will then respond back with the RMA number
via an email.
2. A Return Merchandise Authorization number from the Customer Service Department is required
when returning any product for credit, repair or evaluation. Make sure the Return Merchandise
Authorization number is on the outside of the carton and on all paperwork returned. Ship on a
Freight Prepaid basis.
3. After we receive your return, we will examine it and try to verify the reason for returning it.
4. In cases of manufacturing defect, we will enter a repair order, replacement order or issue credit
for material returned. In cases of customer misuse, we will provide repair costs and request a pur-
chase order to proceed with the repair work.
5. To return products that are not defective, goods must be in new condition, in the original boxes
and they must be returned within 120 days of receipt. A 20 percent restocking charge is applied
for all returned stock controls and accessories.
6. If the unit cannot be repaired, you will receive a letter of explanation and be given the option to
have the unit returned to you at your expense or to have us scrap the unit.
7. Watlow reserves the right to charge for no trouble found (NTF) returns.
Copyrights - Patents Pending
This PM LEGACY™ Limit User’s Guide is copyrighted by Watlow Electric, Inc., © July 2020 with all
rights reserved.
