3
Maintenance
Perform the procedures in this section when you discover a problem with a solvent manager
component or during routine maintenance. For information about isolating problems in the solvent
manager, consult the console online Help.
3.1 Contacting Waters Technical Service
If you are located in the USA or Canada, report malfunctions or other problems to Waters
Technical Service (800-252-4752). From elsewhere, phone the Waters corporate headquarters in
Milford, Massachusetts (USA), or contact your local Waters subsidiary. The Waters Web site
includes phone numbers and e-mail addresses for Waters locations worldwide. Visit
.
When you contact Waters, be prepared to provide this information:
• Error message (if any)
• Nature of the symptom
• Serial number of the system module and its firmware version, if applicable
• Flow rate
• Operating pressure
• Solvent(s)
• Detector settings (sensitivity and wavelength)
• Type and serial number of column(s)
• Sample type and diluent
• Chromatography data software version and serial number
• System workstation model and operating system version
Note:
For an explanation about how to report shipping damages and submit claims, see the
document
Waters Licenses, Warranties, and Support Services
.
August 8, 2016, 715005050 Rev. C
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