WaterRower Indo-row A1, Owner'S Manual

Page: 26 / 28

25
LIMITED WARRANTY
What this Limited Warranty Covers: In-Home and Commercial Use - WaterRower (US)
Inc. (“WaterRower”) will replace or repair at its factory or nominated service facility
any WaterRower Rowing Machine (“the Product”) found to be defective in material
or workmanship for a period of ONE (1) YEAR from the date of initial shipment of the
Product by WaterRower. This Limited Warranty is upgradeable to THREE (3) YEARS on
all components and FIVE (5) YEARS on the structural frame by registering the Product
within the first year of purchase.
WaterRower warrants against any replacement WaterRower spare part received from
WaterRower or any of its authorized dealers for a period of NINETY (90) DAYS after the
date of shipment.
This Limited Warranty applies to the initial purchasers of the Product or spare part and
is not transferable to any other party.
How Can a Customer Obtain Warranty Service: A customer making a warranty claim is
responsible to return the defective Product or component to WaterRower’s factory or its
nominated service center, prepaying all postage or other shipping charges. The Product
or component must be returned to your nearest WaterRower office or nominated
service center (https://www.waterrower.com/us/contact-us). The customer must first
notify WaterRower of his/her intent to return the Product or component and receive a
confirmation from WaterRower before the Product is returned.
Claimant’s Responsibilities: A claimant must ensure that the defective Product or
component are properly packed to protect it from damage during shipping. WaterRower
will not be responsible for any damage that occurs to the Product or component during
shipment.
What WaterRower Will Do: WaterRower, will review, repair or replace the Product or
component at WaterRower’s discretion. WaterRower will then return the repaired or
replaced Product or component to the claimant at WaterRower’s expense. WaterRower
will ground/economy ship all replacement warranty Products or components to
claimant. Charges will apply for any alternative shipping methods requested by
claimant. Product shipped outside of its initial purchase country may be subject to
additional shipping costs. Where the product warranty has been deemed void, the costs
of repair and any associated shipping costs shall be borne by the claimant. WaterRower
will contact the claimant prior to return of the repaired Product or component.
This Limited Warranty Will be Void When: This Limited Warranty will be void if the
claim has resulted from: (a) improper assembly of the Product, (b) usage of the
Product beyond its design, (c) overfilling of the Product’s water tank, as explained in
the WaterRower Assembly Manual, (d) use of a purification product in the water tank
other than that which has been approved by WaterRower, (e) use of improper cleaning
materials, as described in the preventative maintenance steps in the WaterRower
Owner’s Manual, (f) use and/or storage of Product in inclement weather, including
but not limited, to extreme temperatures and moisture; (g) accident, abuse, misuse,
misapplication or as a result of any modification other than that authorized by
WaterRower, and (h) improper preventative maintenance steps as described in the
WaterRower Owner’s Manual.
Restriction on the Duration of Implied Warranties: The term of any implied warranty,
including but not limited to any implied warranty of merchantability or fitness for a
particular purpose that may arise under your country province or state law is limited
to the term of the express Limited Warranty in the first paragraph, above. Some states