Assembly and Operating Instructions Sand Filter System without Pre-filter
English
21
WARRANTY
Please note the following in case you want to assert a warranty claim:
•
We offer a 2-year warranty for our products,
starting from the purchase of the product. During
this period, we warrant that the products delivered
by us are free from manufacturing and/or material
defects.
• Our warranty obligation shall not extend to
defects, errors or damage that are the result of
improper or violent use by the customer or third
parties who are not responsible. Furthermore, the
warranty is excluded in case of force majeure.
•
In case of transport of the defective product
within the warranty period, we will bear the costs.
Outside the warranty period, the customer has to
bear the costs.
•
In case of a free replacement delivery, this
does not lead to an interruption of the period of
limitation in accordance with §212 BGB (German
Civil Code).
•
Furthermore, we assume no guarantee for
wearing parts, for cases of poor maintenance
and for consequential damages due to the use of
impermissible supplies.
• The same applies to non-compliance with opera-
ting or maintenance instructions, overuse/over
-
straining or other interventions in the delivered
goods, in cases where modifications are made
to the delivered goods, parts are replaced or
consumables are used for these products that do
not meet the original specifications.
•
Customer claims for damages, e.g. for non-per
-
formance, culpa in contrahendo, violation of
secondary contractual obligations, consequential
damages caused by a defect, unlawful acts and
other legal grounds are excluded. This does not
apply to the liability for lack of a guaranteed pro
-
perty, intent or gross negligence. In particular, no
damages are paid for water and chemicals that
had to be drained due to a leakage in your pool.
To ensure a prompt, trouble-free and uncomplicated processing of your complaint, it is
important that the registration form is completely filled out in block letters and submitted
together with all required documents (proof of purchase or sales receipt/photos). A proof of
purchase like a sales receipt is a mandatory prerequisite for all warranty claims. Without proof of
purchase, it is unfortunately not possible for us to acknowledge/process a complaint. Relevant photos
regarding your complaint will help us to evaluate the facts more quickly. This will save both you and us
unnecessary costs and waiting times/delays.
By post to:
Waterman Customer Service
Bahnhofstr. 68, 73240 Wendlingen/Germany
By fax to:
+ 49 (0) 7024/4048-667
By E-mail to:
You can download the registration form here:
http://waterman-pool.com/#downloads
