WaterCare TotalCare Series, Installation Instructions & Owner'S Manual

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15
TROUBLESHOOTING GUIDE
12. Control valve fails to
draw in regenerant
A. Injector is plugged A. Remove injector and clean or replace
B. Faulty regenerant piston B. Replace regenerant piston
C. Regenerant line connection leak C. Inspect regenerant line for air leak
D. Drain line restriction or debris cause excess back
pressure
D. Inspect drain line and clean to
correct restriction
E. Drain line too long or too high E. Shorten length and or height
F. Low water pressure
F. Check incoming water pressure – water
pressure must remain at minimum of 25 psi
13. Water running to drain
A. Power outage during regeneration
A. Upon power being restored control will finish
the remaining regeneration time. Reset time of
day. If PC board has battery back up present the
battery may be depleted. See front cover and drive
assembly drawing for instructions.
B. Damaged seal/stack assembly B. Replace seal/stack assembly
C. Piston assembly failure C. Replace piston assembly
D. Drive cap assembly not tightened in properly D. Re-tighten the drive cap assembly
14. E1, Err – 1001,
Err – 101 =
Control unable
to sense motor
movement
A. Motor not inserted full to engage pinion, motor
wires broken or disconnected
A. Disconnect power, make sure motor is fully engaged,
check for broken wires, make sure
two pin connector on motor is connected to the two
pin connection on the PC board labeled MOTOR.
Press NEXT and REGEN buttons for
3 seconds to resynchronize software with piston
position or disconnect power supply from PC board
for 5 seconds and then reconnect.
B. PC board not properly snapped into drive bracket
B. Properly snap PC board into drive bracket and
then Press NEXT and REGEN buttons for 3 seconds
to resynchronize software with piston position
or disconnect power supply from PC board for 5
seconds and then reconnect.
C. Missing reduction gears C. Replace missing gears
15. E2, Err – 1002, Err – 102
= Control valve motor
ran too short and was
unable to find the next
cycle position and
stalled
A. Foreign material is lodged in control valve
A. Open up control valve and pull out piston assembly
and seal/stack assembly for inspection. Press NEXT
and REGEN buttons for
3 seconds to resynchronize software with piston
position or disconnect power supply from PC board
for 5 seconds and then reconnect.
B. Mechanical binding
B. Check piston and seal/stack assembly, check
reduction gears, check drive bracket and main drive
gear interface. Press NEXT and REGEN buttons for
3 seconds to resynchronize software with piston
position or disconnect power supply from PC board
for 5 seconds and then reconnect.
C. Main drive cap too tight
C. Loosen drive cap assembly. Press NEXT and REGEN
buttons for 3 seconds to resynchronize software
with piston position or disconnect power supply
from PC board for 5 seconds and then reconnect.
D. Improper voltage being delivered to PC board
D. Verify that proper voltage is being supplied.
Press NEXT and REGEN buttons for 3 seconds to
resynchronize software with piston position or
disconnect power supply from PC board for 5
seconds and then reconnect.
PROBLEM CAUSE CORRECTION