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WatchBot Home Security Camera - User Guide
5 Frequently Asked Questions (FAQs)
I have forgotten the administrator username and/or password...
To reset the administrator username and password, Press and hold down the ‘RESET’ button
on the camera base for 5 seconds. Release, and the username and password will be reset back
to the factory default administrator username and password.
Default administrator username: admin
Default administrator password: No password
I’m having problems setting up the IP Address configuration...
Check whether the IP address of the Camera server shares the same subnet as your work
station: Click My Computer > Control Panel>Network & Dial-up Connections > LAN > Attributes
>Internet Protocols (TCP/IP), and check IP Address and Subnet Mask. Make sure they are in the
same subnet when configuring IP Camera IP address manually.
I’m unable to access IP Camera via web browser...
Double Check to ensure that your HTTP server software is configured and running properly. If
you’re running any firewall software, make sure it’s allowing inbound connections to port 80.
Also, if you happen to be using a cable/DSL router, make sure you’ve set up port forwarding
properly (consult your router’s documentation for more information). If none of these seem
to be the problem, it’s also possible that your ISP is blocking inbound connections to port 80.
Many IPS’s have done this because of internet worms such as Code Red, If this is the case, you
willl have to setup your HTTP server on an alternate port (such as 8080).
I have no picture/Problems with ActiveX Controller...
Some WatchBot camera functions such as recording and audio require ActiveX controls to be
enabled. If you experience any issues with enabling ActiveX on your computer, please visit
http://windows.microsoft.com/en-GB/windows-vista/Why-does-Internet-Explorer-block-
some-ActiveX-controls
for more assistance.
ActiveX controls are small programs, sometimes called add-ons, that are used on the Internet.
They can enhance your browsing experience by allowing interactive content or they can help
with tasks such as installing security updates. Some websites require you to install ActiveX
controls to see the site or perform certain tasks on it. When you visit such a site, Internet
Explorer asks if you want to install the ActiveX control.
ActiveX is not required when using other browsers such as Firefox, Chrome or Safari, however
features are much more limited.
(See section 4 for details).
My video image appears jerky or freezes temporarily and controls are sluggish...
You may be experiencing problems with network bandwidth. The image frame rate is
subjected to the following factors: 1). network bandwidth; 2). PC performance, network
environment and display preference setting (brightness, theme, etc.); 3). the number of
visitors (Too many visitors will slow down the image frame rate.); 4). choice of switch or hub
(Try using a Switch for multiple IP Camera Servers rather than a Hub.).
Summary of Contents for Home Security Camera
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