Problem solving guide
118
Problem
Cause and remedy
All programme settings reset
This is not a fault.
A user has restored the factory setting for the programme.
Confirm the message with
OK
.
Door
Problem
Cause and remedy
The door is open a fraction
and cannot be closed us-
ing the
button.
This is not a fault.
The Comfort door lock has opened the door slightly at the
end of the programme.
Open the door. The door can now be closed completely
again using the
button.
Door not closed properly
Slamming the door can result in problems with the Comfort
door lock.
Open and close the door.
If the same message appears again:
Contact the W&H Customer Service Department.
Warning. Cabinet hot! Open
anyway?
When pressing the
button, be aware that the temperat-
ure in the wash cabinet is over 70 °C.
When the door is opened, hot steam and chemical
agents can escape!
Open the door only when strictly necessary.
Door blocked
Protruding load items or objects are blocking the door, e.g.
towels.
Remove all objects and sort the load so that it does not
obstruct the door.
The door seal sticks.
Clean the door seal.
Heavy objects in front of the washer-disinfector can impede
the automatic opening of the door by the Comfort door
lock.
Do not place (heavy) objects in front of the door of the
washer-disinfector.
The Comfort door lock is blocked.
Try to open the door carefully (without using force) by
pulling on the door handle.
If the door is still blocked:
Open the door using the emergency release.
Close the door and try to open it again using the
but-
ton.
If it is still blocked:
Contact the W&H Customer Service Department.