30
TROUBLESHOOTING
If any abnormality arises during use, please check the following points:
SYMPTOMS
POSSIBLE CAUSES
CORRECTION
Unit does not turn on when
the START/STOP button is
pushed.
Batteries have run down.
Replace them with 4 new
“AAA” alkaline batteries.
Battery polarities have been positioned
incorrectly.
Re-insert the batteries in the
correct positions.
EE measurement error symbol
shown on display or the blood
pressure value is displayed
excessively low (or high).
Cuff has been placed incorrectly.
Wrap the cuff properly so
that it is positioned correctly.
Measure again.
E1 error symbol shown on
display.
Air circuit abnormality. Cuff tube may not
be plugged into monitor correctly.
Check cuff connection.
Measure again.
E2 error symbol shown on
display.
Inflation pressure exceeding 300 mmHg.
Switch the unit off, then
measure again.
E3 error symbol shown on
display.
Error determining measurement data.
Measure again.
If the circumference of the upper arm
differs largely from the circumference of
the forearm, an excessive gap may occur
between the arm and the arm cuff.
Ensure the cuff is wrapped
correctly. Please consult your
healthcare professional if you
have questions on how to
properly wear the arm cuff.
EP error symbol shown on
display.
System error.
Turn off monitor and measure
again. If “EP” error still
appears on the display, please
call a Consumer Relations
representative.
Excessive body motion
detector symbol shown
on display
Excessive body movement, especially of
the arm the cuff is worn, occurred during
the measurement. Ex: talking, moving or
shaking of the arm with the cuff on while
measurement.
Measure again. Keep arm
steady during measurement.
Cuff may not be wrapped correctly, or the
circumference of the upper arm differs
largely from the circumference of the
forearm, an excessive gap may occur
between the arm and the arm cuff.
Ensure cuff is wrapped
correctly, see “Using the
Ultrasoft
®
Arm Cuff” on page
14 for more information.
Please consult your
healthcare professional if you
have questions on how to
properly wear the arm cuff.
NOTE:
If the unit still does not work, contact HoMedics Consumer Relations. Under no
circumstance should you disassemble or attempt to repair the unit by yourself. Contact
information for HoMedics Consumer Relations Department can be found in the Warranty
section.
