16
Fault Finding
This section provides an easy reference guide to the more common problems that may occur during
operation of your appliance. The fault finding guide in this section is intended to help you correct, or at
least accurately diagnose problems with your equipment.
Although this section covers the most common problems reported, you may encounter a problem not
covered in this section. In such instances, please contact your local authorised service agent who will
make every effort to help you identify and resolve the problem. Please note that the service agent will
require the following information:-
Model Trade Name and Serial Number of Appliance. (Both can be found on Technical Data
Plate located on appliance).
NOTE: Components having adjustments protected (e.g. paint sealed) by manufacturer, are only to
be adjusted by an authorised service agent. They are not to be adjusted by an unauthorised
service person.
Fault
Possible Cause
Remedy
Pilot won’t light.
No gas supply.
Blocked pilot injector.
Ensure gas isolation valve is turned
‘On’, and bottles are not empty.
Call service provider.
Pilot goes out when gas control
knob released.
Releasing knob before thermocouple
has heated.
Pilot flame too small.
- Gas pressure too low.
- Partially blocked pilot injector.
Thermocouple connection to gas
control is loose or faulty.
Thermocouple faulty.
Hold knob in for at least 20
seconds following ignition of pilot.
Clean or replace pilot injector.
Tighten thermocouple connection.
Inspect and replace if not in good
working order.
Call service provider.
Element does not work when
turned ‘ON’.
Check individual fuses located behind
control panel.
Check for an electrical short by
checking there is NO continuity
between any 'Phase In' line and
metal appliance body itself.
Check for item failing (element,
control etc) by using a multimeter as
shown on following pages.
Replace blown fuse.
Call service provider.
Main burner will not light.
Incorrect supply pressure.
Faulty gas control.
Call service provider.
Complete power failure of
appliance
Check fuse connection at mains
supply.
Ensure fuse size is correct to carry
load.
Check for an electrical short to
appliance.
Replace blown fuse.
Carry out a continuity and resistance
check on appliance.
Call service provider.